Customer Service Sales

Kathleen Mitchell

Evening Dispatcher - ERB TRANSPORT

** ****** ** ***** - ******, QC

************@*****.*** - 450-***-****

WORK EXPERIENCE

Day Dispatcher/strait truck

ERB TRANSPORT - Vaudreuil-Dorion, QC - September 2011 to January 2013

Responsibilities

- check e-mails for pertinent information of the day

- check all delivery routes which were assigned to appx. 15 drivers by night shift routers

- look up pick ups in AS400 system and assign to driver by satellite system which may be on his/her delivery

route

- 10:00 am start routing all Quebec city freight, enter in system in proper loading sequence for dock personnel

- afternoon give remaining pick ups to drivers for night time outbound loads

- answer all customer queries regarding dispatch, i.e. ETA of drivers, adding freight, etc.

- take pick up calls should that department be over loaded

- help co-dispatcher with tractor trailer P&D's

Evening Dispatcher

ERB TRANSPORT - Dorion, QC - March 2008 to September 2011

Responsibilities:

- Shift starting at 15:30 to 00:30

- Verifying what is left to pick up and deliver when starting shift and planning with drivers accordingly.

- Taking over from day dispatchers and coordinate drivers to finish all pick ups for westbound and local freight.

- Ensuring all westbound freight to various terminals throughout Ontario and Manitoba are

dispatched out on LTL's and T/L.

- Moving drivers on a satellite computer system from terminal to pick ups and deliveries.

- Taking calls from customers inquiring on pick up times and all other inquiries.

- Coordinating with dock Supervisor with regards to the sequence freight should be loaded in trailers.

- Handling any accidents or breakdowns that may occur during a shift and informing all responsible for such

occurrences by e-mail or text or by using proper satellite macros.

- Manifesting all outbound trailers and dispatching to proper drivers.

- Computer troubleshooting drivers moves.

- Dealing with any other problems that may occur during a shift, i.e., a driver becoming ill, having to change

the original plan for such a reason.

Linehaul Dispatch Supervisor

REIMER EXPRESS LINES LTD - Montréal, QC - December 2005 to March 2008

Job Summary: Dispatch and supervise extended City and Linehaul personnel.

Responsibilities:

- Shift starting at 18:00 - Take over city dispatch and finish pick ups for the day.

- Ensure all containers are delivered to CN yard including chassis. Input data in system, i.e. serial no. of chassis

and container for CN and make appointments for delivery. Contact with CN, i.e delays, line ups or any other

problems which may occur to ensure containers are delivered on trains on time.

- Prepare line up with Central Dispatch for all outbound LTL.

- Prepare line up for switches to Albany for extended city drivers and coordinate with Relay.

- Load and close trailers in the system and dispatch to appropriate drivers.

- Ensure all US bound loads have been accepted by the border crossing ACE system.

- Ensure all Dangerous Goods shipments are properly documented and correct placarding is in place.

- Work with Customs Department to ensure that all US documents are prepared.

Billing/Traffic Dept.

Reimer Express Lines - Winnipeg, MB - March 2005 to December 2005

Tel. 204-***-****

Aministrative Assistant

- March 2004 to June 2004

Responsibilities: Clerical position assisting Technical Support Representative with blueprints,

invoicing and taking calls on behalf of Representative.

P.M. DISPATCHER

MANITOULIN TRANSPORT - August 2000 to August 2003

Responsibilities:

- Evening Dispatcher for the outbound linehaul units. This requires close contact with both the foreman and

Gore Bay Dispatch along with constant contact with the Drivers, linehaul and highway

(out of town).

- Responsible for creating manifests, input of probills into the manifests, and closing and booking out the

manifest with the appropriate driver.

- Responsible for pallet control.

- Handling customer claims for damages and inspections, return authorization, and/or undelivered

freight.

- Responsible for weekly Exception Reports and contacting customers within two working days of delivery in

order to reconcile short or damaged deliveries.

- Responsible for Billing - Data Entry.

- Weekly payroll tasks including tallying up punch cards.

MANITOULIN TRANSPORT - January 1999 to August 2003

OS&D CLERK/CUSTOMER SERVICE

MANITOULIN TRANSPORT - January 1999 to August 2000

Responsibilities:

- Responsible for tracing all customer freight as required.

- Solving all issues regarding short, over and/or damaged freight and finding homes for stray freight.

- Providing general customer service including the provision of proofs of deliveries and responding to all related

queries.

INSIDE SALES REPRESENTATIVE/CUSTOMER SERVICE

PLASTI-DRAIN LTEE - Québec, QC - March 1997 to December 1998

St. Clet, Quebec J0P 1S0

Dates Worked: From March 1997 to December 1998

Position: INSIDE SALES REPRESENTATIVE/CUSTOMER SERVICE

Responsibilities:

- Provide customer service and order desk duties including processing telephone orders for the existing Ontario

and Maritime customer base; quoting prices/deliveries to customers; expediting

orders; and responding to any related queries.

- Telemarketing sales, i.e., calling existing regional customers and/or new customers, in order to fill a

truck run.

- Delegating truck runs, mainly in the Maritimes, i.e., finding new Brokers able to supply 53' drop

decks with posts and sides in order to transport our products.

- Scheduling pick ups and deliveries, including the calculation of most efficient runs with anywhere from one

to eight drops, and obtaining quotations from the transport brokers.

INTERNAL SALES

CARBONE D'AMERIQUE - Dorion, QC - May 1995 to March 1997

Dorion, Quebec, J7V 1Y3

Dates Worked: From May 1995 to March 1997 and from June 1989 to August 1992

Positions: ORDER DESK / CUSTOMER SERVICE REP.

INTERNAL SALES - SECRETARY / RECEPTIONIST

EXECUTIVE SECRETARY / ORDER DESK

Responsibilities C Order Desk / Customer Service Rep.:

- Provide Customer Service and Order Desk duties, including dealing directly with the customer in processing

telephone and written orders; quoting prices/deliveries to customers; expediting orders; and responding to any

related queries.

- Liaison with Engineering Department for necessary drawing requirements as well as with the

Production Department in order to expedite orders.

- Creating brush drawings using AutoCAD software as samples are received.

- Processing customer orders through a computerized Windows environment, using Excalibur,

Lotus, and Excel software packages

- Using precision instruments such as calipers, etc., to measure brushes.

Responsibilities C Secretary / Receptionist:

- All secretarial and receptionist functions for the Dorion branch, including: answering telephones and directing

customers; typing company documentation as required; taking care of travel

arrangements for company employees; and general filing.

Responsibilities C Executive Secretary / Order Desk Clerk:

- All secretarial functions for the President and Sales Department.

- Inside Sales/Order Desk duties, ie: taking telephone and written orders; quoting prices/deliveries to

customers; expediting orders; etc.

- All receptionist functions including answering telephones and directing customers.

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WORK HISTORY PRIOR TO 1989:

Available upon request.

EDUCATION

VAUDREUIL CATHOLIC HIGH SCHOOL

1974 to 1978

French

ECOLE ST MICHEL

1973 to 1974

ADDITIONAL INFORMATION

• Self starter, task oriented, motivated to be productive and a major contributor.

• Ability to work independently and/or in a team, take direction, and work well with people at

all levels.

• Excellent communication skills in English and French. Fluency in both languages (verbal

and written).

• Able and enjoy working with the public.

SKILLS: Windows 95/98/XP MS Word

AS400 Word Perfect

Lotus 123 Excel

AutoCAD Myte Mike (Order Entry Program)

Excalibur (Order Entry Program) Act (Sales Lead Software)

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