Customer Service High School

Michael McDonald

Call Center Rep

Metropolis, IL

*****************@*****.*** - 618-***-****(h) 901-***-****(c)

To further my professional career with an executive level management position in a world class company. I am

currently looking for a full time position in an environment that offers a greater challenge, increased benefits

for my family, and the opportunity to help the company advance efficiently and productively.

WORK EXPERIENCE

Call Center Rep

LINKS - Paducah, KY - September 2011 to July 2012

Prepare insurance claim forms or related documents and review them for completeness.

● Organize or work with detailed office or warehouse records, using computers to enter, access, search or

retrieve data.

● Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair

facilities or local contractors.

● Prepare insurance claim forms or related documents and review them for completeness.

● Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting

policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used

consultative selling techniques to provide leads for telesales personnel.

Call Center Rep

THOROUGHBRED RESEARCH GROUP - Paducah, KY - May 2009 to September 2011

Confer with customers by telephone or in person to provide information about products or services, take or

enter orders, cancel accounts, or obtain details of complaints.

● 2+ years' effective experience as a call center representative • Proven ability to make over 100 outbound

phone calls every day to existing customers • Proficient in providing information and sell items over the phone

services to clients • Well versed in identifying customer needs and able to offer a solution quickly • Expert in

using the company's database software for data entry purposes

EDUCATION

High School Diploma

MASSAC COUNTY HIGH SCHOOL METROPOLIS - Metropolis, IL

May 1999

ADDITIONAL INFORMATION

● Customer Service Call Center Service Operations Complaint Handling/Dispute Resolution Sales Lead

Generation Data Entry/Records Management Multiline Phone Use MS Word, Excel and Access

Contact this candidate