Administrative Assistant Customer Service

Nicole Morales

Administrator/ part time

Cincinnati, OH

******.*****@*****.*** - 513-***-****

Hard working, trainable individual is seeking an entry- level permanent position with a company that offers

opportunities for training and career advancement within its organization.

WORK EXPERIENCE

Administrator/ part time

Halal Cleaning & Rehab LLC - Cincinnati, OH - January 2008 to May 2013

Part owner; assisted with the planning and the directing of all administrative functions of the company

• Ensured that deployment of resources were achieved and financial and business objectives were met

• Utilized communication skills i.e.(phone, fax, computer with Microsoft Office)

• Engaged in customer service skills i.e. (resolving of contractual disputes, being a direct communication link

between management and employees.

• Engaged in direct and indirect marketing strategies

Engaged in administrative assistant duties at certain sites

Veteran's Security - Cincinnati, OH - November 2006 to February 2007

Cincinnati, OH

• Monitored and authorize entrance/ departures of employees, visitors and others

• Guarded against theft and maintain security of premises

• Wrote reports of daily activities and irregularities

• Engaged in administrative assistant duties at certain sites

• Training of new security officers at various sites

Certified Nursing Assistant (CNA)

Oak Pavilion Nursing Home - Cincinnati, OH - August 2000 to July 2003

Worked with individuals with memory impairment and some with mental health issues

• Obtained knowledge of HIPPA regulations, and enforced its implementations where needed

• Assisted clients with basic care i.e. (Bathing, laundry, dressing, feeding)

• Obtained C.P.R Training

Residential Management System

Group Home Monitor - Cincinnati, OH - January 1998 to April 1999

Monitored clients with impaired mental abilities assisted them with their basic needs

• Assisted them with their basic needs i.e.( bathing, laundry, dressing, eating)

• Transported clients to various social activities as well as work sites

• Attended case management meeting for various clients for construction of suitable case plans

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