Sales Customer Service

Shannon Riley

Independent-Freelance-Contractual Services

*****************@*****.***

Summary

I am very experienced and adept in customer relations, service, and satisfaction. I have a background in sales

and marketing, catering, hospitality, food and beverage, coordinating events, branding, retail, and promotional

work. I am detail oriented, organized, and driven in excellence and performance.

I am knowledgeable with Word, Excel, Power Point, Microsoft Outlook, Outlook365, programs and most

platforms and social medias- Google Docs, Google +, Facebook, Twitter, Instagram, Tumbler, Pinterest,

Foursquare, Hootsuite, Vine, Socialcam

I am a freelance

/contractual writer, knowledgeable in digital content writing, SEO optimization, and WordPress.

I have had the great opportunity to work as a Brand Ambassador and Promotional Model, creating awareness

and launching new brands for various companies, based in New York, Washington D.C. and Miami.

I have coordinated events, managed, and held promotions for Pro-Player teams, such as the Miami Dolphins,

The Heat, and The Marlins. I have organized events, workshops, trade-shows, and conferences from beginning

to end. With extensive experience in sales & marketing, promotions, and events.

I have had the exceptional ability to intuitively interact, lead, and communicate with people on all levels from

CEO's to field staff.

01/08 – Present- Contractual Event Staff & Hospitality Specialist- Acting as a Greeter, Promotional

Model/Brand Ambassador, Event Escort, Hostess, Specialty Cruise Hospitality, and Production for the

following programs and companies;

Art Basel - A Plus Events - Steel Orchid Entertainment - GMC Marketing - BCS National Championship -

Pfizer - Morgan Stanley - Polaris - Barton G - Dillards - Sony Ericsson - Kuoni - Advantage - Access - Events

& Adventures - Sun Life Stadium - Home Depot - Viscaya - Lasso The Moon - Bongos Cafe -On The Blue

Experience

Digital Content Writer at SpiderBoost Interactive Agency

July 2013 - Present (6 months)

Content Writing for a highly diverse client base consisting of individual entities and corporations varying in

size from the SMB to enterprise (Fortune 500) level-Entrepreneurs to Executives. Interactive Marketing and

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Advertising.

Charity Lead Promo team at Charity Events

October 2012 - Present (1 year 3 months)

-2013- the Lead Promo Girl Palm Beach Breakers Golf Resort- Golf Fore Charity all proceeds go to our

Veterans.

-2012-Lead Promo Girl Miami Art District: Art Basel-Orchid Events: I love ART; all proceeds go to

homeless children in NYC shelters

Contractual Event Staff & Hospitality Specialist at Freelance- Events, Promos, Production, BA -Brand

Rep.,DMS-Meet & Greet, Specialty Cruises

August 2010 - Present (3 years 5 months)

01/08 - Present Acting as a Greeter, Promotional Model/Brand Ambassador, Event Escort, Hostess,

Specialty Cruise Hospitality and Production for the following programs and companies;

Art Basel - A Plus Events - Steel Orchid Entertainment - GMC Marketing - BCS National Championship -

Pfizer - Morgan Stanley - Polaris - Barton G - Dillards - Sony Ericsson - Kuoni - Advantage - Access -

Events & Adventures - Sun Life Stadium - Home Depot - Viscaya - Lasso The Moon - Bongos Cafe -On The

Blue Monsters of Rock Specialty Cruise-Mosaic Samsung Promotional Tour- Carless Monster Productions-

Contractual Writer at Freelance Writer

May 2008 - Present (5 years 8 months), Content, Digital Content, Article, Technical, Resume. Strong Researcher-WordPress knowledgeable.

SEO-optimization

Executive/Personal Assistant at Madison Capital Group, LCC

August 2012 - August 2013 (1 year 1 month)

Assistant to the director of the company. Duties included payables-receivables,

all accounting, handling nine different business entities and accounting.

Maintaining office and organization.

Handling all affairs from business and personal.

Sales & Promotional Marketing Consultant BMP inc. Construction at bmp inc.

October 2010 - July 2012 (1 year 10 months)

Social Media/Marketing Promotions & Sales

Generated Leads and prospective clients

Accounting, Filing, Over-seeing work sites and crews

Handling payables and receivables

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Carrying out everyday administrative duties

1 recommendation available upon request

Sales & Marketing Director at Insights On Aging

August 2011 - March 2012 (8 months)

Developed Sales and Marketing position from beginning base/start-up company

Devised and structured position and created position manual and job details

Managed and maintained all relations with clients and sales/B2C;Business to customer sales

Used creative advertising and program ideas to generate and maintain promotions

Utilized all social media and internet marketing and Business to business event networking to generate leads

Created a database of 6000 contacts and clients

Set up events and seminars

Built pre and post relations with business decision makers/B2B; Worked Business to Business with top

companies

Created sponsorships and managed sponsor contributions

Responsible for written sponsor, vendor, catering, and writing proposals and contracts

Managed advertising generating free ad space with top editors

Scheduled radio shows for free advertisement

Managed all accounts

Marketing/Business Manager at Graham companies

1991 - 2001 (10 years)

Responsible for handling all of the finance for the business office within the hotel

Worked closely with accounts payable and receivables

Carried out everyday administrative duties

Sports Marketing Assistant-Don Shula's Hotel, Miami Lakes, Florida

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Used creative advertising and program ideas to generate and maintain

promotions

Managed sponsor contributions and spearheading sweepstakes for giveaways

Answered fan mail on behalf of Coach Don Shula

Event planning for pro-player stadium

Assisted with the grand openings of new Don Shula's restaurants

Facilitating the development of the franchise. Developed the concept terms, and rules, and responsible for the

execution

Skills & Expertise

Human Development

Social Media Marketing

Direct Marketing

Direct Sales

Promoting

Psychology

Analysis

People Management

Leading People

Great People Skills

Writing

Proposal Writing

Creative Writing

Cleaning

Organization

Interior Design

Events

Parties

Management

Leadership

Online Marketing

Leadership Development

Fundraising

Retail

Marketing Communications

Branding

Marketing

Team Building

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Entertainment

Lead Generation

Business Development

Sales

Small Business

Budgets

Sponsorship

Customer Service

B2B

Online Advertising

Entrepreneurship

Marketing Strategy

Public Relations

Hospitality

Digital Marketing

Integrated Marketing

Email Marketing

Trade Shows

WordPress

Press Releases

Social Networking

Time Management

Publications

The Rustic Room

Connections May 2004

Authors: Shannon Riley

.

Education

Florida International University

Pyschology

Activities and Societies: Newspaper Staff

Honors and Awards

Honor: Being a mother

Awards: Writing Scholar Ship

Published works

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Interests

human behavior, mental health studies,recovery studies, social services, creativity, analytical and critical

thinking, profiling, assessment, and analysis, writing, spirituality, meditation, community, self-motivation,

self-improvement, motivational concepts and social concepts, interacting with others, helping others, being a

single mother and provider, a source of inspiration for others, honesty, values, principled people, integrity, hard

working and willing people, and the beach.

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Shannon Riley

Independent-Freelance-Contractual Services

*****************@*****.***

1 person has recommended Shannon

""Shannon is energetic, driven, detail oriented, and organized. Shannon is well liked by all clients, genuine in

her pursuit to help the customer, and exhibits a strong work ethic. Working with Shannon has been a

pleasure." Service Category: Marketing, Sales, Business Development, Customer Service Year first hired:

2009 Top Qualities: Personable, High Integrity, Creative"

Brian Matthew Patton, Brian Matthew Patton, Brian Mathew Patton inc., was a consultant or contractor

to Shannon at bmp inc.

Contact Shannon on LinkedIn

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Contact this candidate