Customer Service Engineer

Dawn Alston

**** ****** **. **** ****, SC *****

Phone: 704-***-****

************@*******.***

Summary

Supplier Quality Engineer in the process of relocating to Charlotte, NC area. In addition to my

current role, I possess vast experience in Manufacturing Operations as Production Supervisor.

During my entire career path, I have acquired knowledge and understanding in the principles of

Lean Manufacturing, with a proven record of increasing productivity and efficiency as well as

decreasing scrap and downtime. This has been accomplished through an extensive amount of

kaizen events in the capacity of leading and participating, as well as training others.

Work Experience

Bally Technologies, Las Vegas, NV

Slot Machine Assembly 06/2010-present

Supplier Quality Engineer 04/2013-present

• Analyze reports and returned products

• Issue Corrective Actions as necessary

• Analyze CAPA responses and evaluate effectiveness.

• Perform investigations to ensure customer expectations are clearly identified and planned for

• Participates in pilot builds, design reviews and new product introduction

• Perform Root Cause Analysis to provide feedback as appropriate to mitigate future recurrences of

problems

• Recommends preventive actions as necessary to eliminate possibilities of error

• Identifies process breakdowns and gaps

• Audit suppliers to ensure adherence to customer standards and procedures

• Lead Continuous Improvement events for supplier and customer

• 50% Scrap reduction

• 50% WIP reduction

Supervisor 06/2010-04/2013

•Managed 60 direct reports in a lean manufacturing environment(performance, attendance, training,

corrective/disciplinary, compensation planning)

•Tracked departmental performance

•Ensured training of new hire manufacturing personnel

•Developed cross-training plans for employee development

•Coordinated the activities of assigned production personnel to achieve quality and delivery

performance

•Ensured cycle times are consistently met

•Interacted between various business units on a consistent basis

•Address/Improved production challenges and constraints utilizing Lean tools

•Lead/Participated on Kaizen teams internally and externally(suppliers)

•50% Headcount reduction

•33% Cycle Time reduction

•50% On Time Delivery improvement

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Becton Dickinson Diagnostics, Burlington, NC 08/2005-06/2010

Manufacturer of Biotechnology Equip. and Reagents

Production Supervisor

• Managed 20 direct reports(including: coaching, problem resolution, developing, managing,

disciplinary action as needed)

• Accountable for talent management of associates (Performance Management, Succession

Planning, Compensation Planning, etc).

• Coached/Developed technicians on Preventative Maintenance procedures/processes.

• Scheduled downtime for TPM around production expectations while working closely with area

Director and Engineering.

• Executed manufacturing plans according to schedules, as well as, in response to visual pull

systems

• Served as floor level Continuous Improvement Leader, driving improvements on a daily basis

• Responsible for everyday Key Performance Indicators’(Quality, Safety, Scrap, Daily Production,

Takt Time, Downtime) being met

• Ensure that manufacturing documentation is current and completed as required per cGMP

• Developed/Updated/Implemented SOPs on a regular basis using a change order process

• Conducted cross-functional team building exercises

• Lead Auditor for conducting supplier audits/internal audits(utilizing standards such as: FDA 21

CFR Part 820, ISO13485, ISO 9001, Canadian Standards and JPAL)

• Implemented standard work across two work cells for production increase of 10% and a cost

savings of $60k annually

• Demonstrated 50% reduction of scrap within a single work cell

• Qualified ASQ Six Sigma Greenbelt

Pass & Seymour Legrand, Whitsett, NC 01/1994-08/2005

Manufacturer of light switches and receptacles

Maintenance Technician

• Coached/Developed technicians on TPM planning, work order adherence and day to day

expectations (lock out/tag out, powering down equipment, etc

• Wrote recommendations for new equipment and facility tools.

• Trained technicians and operators on high volume automated machines to facilitate productivity.

• Participated on and co-led Kaizen teams for continuous improvements.

• Troubleshooting equipment, major re-builds and major adjustments that impact production’s

schedule in cooperation with appropriate resources to deliver top internal customer service in the

most expedient manner.

• Carried out work orders for equipment Preventative Maintenance and repair.

Education

• B.S. Business Administration, California Coastal University, Presently Enrolled

• AAS, Electronics Technology, Alamance Community College, Graham, NC, 2003

• Southern Alamance High School, Graham, NC, 1987

• Greenbelt Training, Alamance Community College, Graham, NC, 2006

• ASQ Greenbelt Certification

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