Project Management

PROFESSIONAL SUMMARY:

. Managed Critical Global Projects in BSS/OSS, System Integration,

CRM, Mediation, Portal, Configuration, Project Implementation,

Customer&Strategy Management

. Managed System Integration of the largest Billing &OSS

implementation of Africa

. Managed Architecture and delivery of the largest Broadband Retail

implementation in USA

. BSS/NGOSS System Architect with proficiency in Application

Architecture, Software Development Life Cycle(SDLC) and

implementation

. Good Communication Skills. Fluency in English and basic Spanish.

PROJECT & WORK EXPERIENCE:

Employer : Ventraq Inc., USA Title : Director

Client: OpCos in RMEA Responsible :Program &

Pre-Sales

Project: Big Data, Analytics & CEM Duration: 09/2012 to

09/2013

BSS: Oracle BRM OSS: Ericsson IN, EMM, EMA

Summary: #2 Operator in Saudi Network:

Ericsson/Huawei

. Manage the Big Data & Business Analytics implementation for Mobily

business model

. Manage the KPI/KQI evaluation for the Analytics tool with the input from

multiple sources

. Manage the implementation of the Customer Experience Management (CEM) for

clients

. Manage the SDLC thru JiRA and Scrum methods in an agile development

environment

. Manage On-site and Off-site teams including Solution Architecture,

Analysis, Development, Operations and Delivery

. Responsible from Vendor for Project and Resource planning, Steering

Committee presentation, Stakeholder meetings and Technical Workshops

. Responsible for the Risk and Issue management, Risk Mitigation and Issue

Resolution

. Responsible for Time Management, Budget control and Resource allocation

from Vendor

Employer : Ericsson RMEA, Dubai Title : Customer Project

Manager Client: Wataniya, STC, DT Responsible : Technical

Project Mgmt

Project: Convergent Billing Duration: 09/2011 to

08/2012

BSS: CBiO 2, BSCS iX R3 OSS: EMM, EMA, CS, CMS

Summary: #1 BSS/OSS Vendor in RMEA Network: Ericsson

Leading Convergent Billing Projects in the Middle East and North East

Africa

. On-site workshop and analysis of business requirements for Djibouti

Telecom

. Completion of Scope for CBiO - Convergent Billing for Djibouti Telecom

. Commercial planning for new Projects covering resources, products and

services

. Manage the PSTB (Project Sales Tool Box) process including the CRM360,

MiniRisk, SiCOP, Verdi and relevant tools for various SDP process

. Manage new Contract Proposals and the Template/Forms for Ericsson RMEA

projects

. CMS / CX Configuration and delivery management

. Project Planning and Management of BCS (Budget Control Services) project

for Saudi Telecom Corporation

. Completion of Project Plan for BCS Project offering PrePaid services to

PostPaid BCS subscribers, with integration to Comptel EAI

. Supporting the migration and handover of BSCS Upgrade from BSCS 7 to

BSCS iX R3

. Testing Cycles and Defect management for Wataniya Kuwait - BSCS iX R3

upgrade Online Project Management by updating the Project Plan in EricDoc

/ Shared Desk

Employer : Globys, USA Title : Technical / Program

Manager

Client: du, UAE Responsible : Tech Program Mgmt

Project: PowerBill Duration: 06/2010 to 09/2011

BSS: BSCS iX R2 OSS: EMM, NSN

Summary: #2 Operator in UAE Network: Ericsson

Leading Project on Web Self-service, Self-care and Real-time Analytical

Tool

. Business and Technical Analysis of the CRs and scoping the complex

Deliverables

. Manage the full SDLC of Design, Development, Testing, Release and Defects

with the On-site and Offshore team based on Agile methodology

. JiRA Management of domain including creation of Project, CRs, Tickets &

Releases

. Report to the Management of the Project Status from JiRA

. Release Management using Subversion (Apache) for the build and release

. Team-work and deliver the requirements analysis and solution for various

business teams

. Team-work with Billing, CRM, EBS, DFS and TQC for technical delivery

. Manage Project prioritization, business approval and initiation with the

delivery team

Client: Beeline / Vimpelcom, Cambodia Title: Head of

BSS/OSS

Project: 3G Implementation Duration: 03/2009 to

06/2010

BSS: ComverseOne / Kenan OSS: Comverse

Summary: Greenfield Go-live in Cambodia Network: Huawei

Successful implementation of the first ComverseOne Convergent Billing

including PostPaid Billing

. Manage Comverse One implementation of the Phase I : PrePaid Retail

implementation - Go-live and review the requirements to roll-out

. Commercial evaluation of PoS, procurement and implementation for

PrePaid SIM sales channel

. Design Architecture and manage the implementation of Phase II : VAS

Components

. Revenue Assurance and Fraud Management of the Billing, VAS and

Interconnect

. Manage the Comverse/Kenan Fx 12 - Postpaid deployment for Phase III

and Product roadmap

. Configuration and integration of the Postpaid system including the

Product Catalogue for Rating/Tariffs, Packages, Offers, Promotions,

Bonus, CUG, Happy hours and multiple configuration items for numerous

Postpaid products

. Manage the BSS budget with respect to the resources, training, bonus

and incentives

. Manage the On-site team for synchronizing the solution implementation

across the OSS/BSS systems with required design and development

. Evaluation and implementation of Mobile Money transfer project

. Commercial evaluation of new 3rd party Products and purchase thru

procurement system

. Launch High business value Initiatives along with Commercial and

Marketing teams

. Technical Evaluation for the periodical Product Launch of about 50

internal products in 1 year

. Manage the billing vendor (Comverse) team for delivering the Service

Packages and Defect Fixes

. Manage the Beeline Release Management process for all external and

internal releases and synchronizing them in the Billing &OSS solution

Client: BBSS, India Title: Project

Manager Project: BankOp Duration: 09/2008

to 02/2009

Summary: Mobile Banking Implementation

. Manage the Mobile Money Retail Banking implementation Team on-site

. Analyze and recommend solutions including the path to integration of

Mobile services

. Review the Project Plan and amend the Project tasks for Mobile Banking

Client: MTN, South Africa Title: Manager-

System Integration

Project: PowerBill-Phase2 Duration: 09/2007

- 06/2008

BSS: Singl.eview OSS:

InterMediate

Summary: Convergent Billing Implementation in EMEA Network:

Ericsson

. Lead the system integration and delivery of 30 different components to

the New

Wireless Billing Solution : PowerBill - Phase 2 which includes the

Content Partner Management, Convergent Billing (PrePaid + Postpaid)

and LBS (Location Based Services) with Dynamic Charging Capabilities

. Present the Program status to the MTN IS Management the weekly status

including new challenges, escalations, actions, risk mitigation and

resolution

. Prepare the monthly Program status and Portfolio for presenting to the

Steering Committee

covering the scope, completion, risks, resources and cost

. Create and manage the project plan, according to ITIL standards, for

the SID

(System Integration & Delivery) stream in EPMS (Enterprise Project

Management System), linking to the internal and external dependencies

. Manage different streams of Singl.eview Billing vendor (INTEC), Client

(MTN), Integrator (ATOS) development stream and Offshore vendor

(Patni) (total ~100 people)

. Manage the delivery and integration of a brand new Portal to

facilitate Service providers to manage Retail subscribers. This portal

as part of the New Billing solution is critical for MTN business with

Resellers and Retail segment

. Co-ordinate and resolve issues in the Singl.eview Billing solution and

weekly releases with the Billing vendor (INTEC) onsite and offsite

team

. Participate and propose High-level Architectural Roadmap for the

Billing implementation for multiple MTN locations in 15 countries

. Manage the integration/retrofit of PowerBill Phase 1 to PowerBill

Phase 2

. Co-ordinate with the Testing Team for the Integration Testing and

Defect Fixing

through Mercury Quality Center / Test Director

Client: COMVERSE Title: Project Manager /

Consultant

BSS: Comverse / Kenan Duration : 07/2006 to 09/2007

Summary: Multiple Global implementations of Convergent and Prepaid

Billing

Implementations: Global Locations including USA, CALA, EMEA & Vietnam

. Lead the team for Seamless System Integration of 35+ customer

preferred

Billing / NGOSS components including their Hardware Components

. Manage or govern multiple Projects/Programs parallel for Convergent

Billing Suite

implementation in the client site including Switch and multiple VAS

vendors

. Upgrade and Integration of Kenan BP 11.6 for a Latin American

Operator

. Configuration of Kenan Fx & Kenan BP for Rating and Products for

launching of new Products

. Integration of - Real Time Billing System (RTBS 4.6) to Post Paid

Billing (v 2.1) for Comverse Convergent Billing (CCBS 3.0)

. Integration to DigitalRoute for the Diameter Charging

. LBS Architecture, Design, Implementation Planning, Analysis and

implementation LBS Server.

. Technical lead in Pre-Sales and bidding for a 3G implementation in

Vietnam

. Technical co-ordination and requirement reviews for Telecom-Personal

in Argentina

. Create Architecture and designed dataflow charts between various IMS

components including SDP, LBS, HSS / HLR, VPLR, IVR, SMSC, MMSC, USSD,

VMS for an integrated Billing

. Managed the deliverables with Rational Software Architect (RSA) tool

for the UML Model.

. Designed and Implemented IMS Charging solution with CSCF Diameter Dh,

CX, Ro/Ri sessions

. Design Application Architecture for the MVNE/O BSS Suite for C&W

Caribbean

. Participate in High-level Architecture and Product Roadmap discussions

and propose products

. Create and own multiple Project Plans and manage the Design, Build,

Test and

implementation on the Client Sites in EMEA, N. AMERICA and CALA

. Requirements Analysis of the Customer Proposed Model, High-level

analysis

and Validation thru DiME (Document and Information Mgmt Environment)

Client: Accenture / AT&T Title: Sr.Consultant /

Architect

Project: BIG PICTURE / BBT Duration: 04/2005 to

06/2006

BSS: Singl.eview OSS: InterMediate

Network: Motorola

Summary: Largest DSL/ADSL Broadband implementation in North America

. Business Requirements Analysis, Documentation & Presentation to client

for approval (eTOM).

. Planning & Analysis of the Conceptual Design, Technical Architecture

and

Infrastructure Requirements for INTEC Singl.eview 6 Implementation

. Create, present and Analyze Business Process Models and Data Flow and

provide Solution Models for multiple logical/virtual instances of the

Billing solution with customizations for each region/state with custom

Tariffs

. Architecture and Implementation of IBM Websphere MQ and ESB services

. System Integration of the Billing Suite with Siebel CRM, Cramer and

Biztalk including Interfaces

. Manage the SOX Compliance in the Project as well a Six Sigma

. Design, Development, Code Review, Testing and Trouble Shooting of

multiple

Interfaces of INTEC - Singleview 6 to Order Management (Yantra) and

Finance

. Manage the Integration Testing of the Billing System in Test Director

. Coding of INTEC - Singleview 6 Functions and Expressions in EPM

. Installation and Configuration of INTEC - RelGen and CVS, and into

Test Director

. Manage NIKU for the time and delivery management of the team

. Business Intelligence framework in Business Objects & Informatica

Client: Verisign / NSI Inc., USA Title: Consultant /

Architect

Duration: 05/2004 to 03/2005 BSS: Singl.eview

Summary: Largest Global Web Domain Portal solution implementation

. Responsible for the Integration of World's largest INTERNET and DOMAIN

management

. Code Maintenance and Software Promotion, System Monitoring,

Performance

Tuning, Capacity Planning, Testing Methodology and Resolution of BSS

solution.

. Upgrading Billing System-INTEC Singleview 4.xx to INTEC Singleview

5.01

. Ticket ( Trouble) Management with the Billing Vendor ( INTEC / ADC )

. Configuring Products, Services and Tariffs in INTEC Singleview 5.xx

. Load Balancing across multiple streams by configuring and customizing

the

Prioritization module ( by customer / volume matrix)

. Analyze and Creating the Billing Application Architecture, Design and

Build

. Installation of Oracle 10g in IBM Aix, Solaris 9.0 and Database

configuration,

Partitioning, Parallel Query Option implementation

. Weblogic Configuration including Space Queue Management

Employer: TELEGLOBE / ITXC Corp, USA Title : Billing

Integrator

Duration: 05/2000 to 03/2004 BSS: Singl.eview OSS: Intec

InterMediate

Summary: First and largest Global VoIP backbone provider

. Responsible solely for INTEC - Singleview 4.xx Billing System in HP

Unix /

Oracle Platform of 1.25 TB Size

. Billing System Upgrade from ADC-Saville Express 2.xx to Singleview

4.xx

. Trouble Shooting Billing Issues, Ticketing the Billing Issues, Follow-

up with

Billing Vendor, Resolution and management

. Programming in PERL for creating or modifying Singleview Scripts

. EPM Programming of Singleview Functions and Expressions

. Configuration of Singleview Product Catalogue and Rate Plan Tables

. Upgrading the Hardware server from HP V Class server to HP Mini dome

(RP 6500) with a seamless migration of Singleview Billing system of

1.25 TB

. Database Backup and Disaster Recovery in : OMNIBACK II & VERITAS

. Installation of Oracle 9i in HP Unix 11i and configuration of the

Database

Employer: NTELOS Inc., USA Title: Billing

Expert/DBA

Duration: 02/1999 to 05/2000 BSS:

BSCS 5/6

Summary: First CDMA Billing solution implementation for BSCS

. Responsible for administering and supporting the LHS Systems - BSCS

5.X )

. Wireless Billing & Customer Care Management system in Oracle Database

. Trouble shooting and resolution of problems in the online modules and

batch

modules of the billing and customer maintenance software

. Generating Reports for the Sales Force with MS Access using ODBC links

to the

BSCS 5.X Billing System Database

. Provided backend support for the stores accessing the BSCS 5.X Billing

and

Customer Care system for the Wireless Service

. Served as the company's technical lead on trouble resolution with SW

vendor

. Installed Oracle 8.0.5 on a S70(IBM) Unix server and configured the

system

. Data backup, disaster recovery planning and security administration

Employer: Terra Nova Media, UK Title: DBA

Consultant

Duration: 10/1997 to 02/1999

Summary: First Media Warehouse in UK

. Responsible for installing & maintaining a CRM and Billing System for

a Telecom

. Database Tuning to avoid bottlenecks

. Developed custom applications used for Billing & Customer care

. Installed the applications to various users and configured the same

based on the

functional requirements to facilitate the updating of the database

. Perform and Control the import and export of the databases or table

spaces

Employer: Mangala Software, UK Title: DBA / Programmer

Summary: Telecom Software services Duration: 06/1995 to

09/97

. Responsible for the Administration and Development on the FoxPro &

Oracle Database

. Installed Oracle 7.x and PL/SQL programming for the customer

applications in UK

. Scheduling the Backup and Recovery on the database for multiple

instances

. Security Administration and Privilege Management

. Unix Shell scripting and SQL scripts for system administration and

setting up alerts

. Installed FoxPro 2.x and programming for the Inventory Management

TECHNICAL SKILLS:

Telecom Technologies: IMS, MVNO, Wireless Pre-Paid & Convergent

Mobile Billing,

Broadband, VoIP, DSL / ADSL,, IXC, Domain

Registry

Billing/Business Support Systems: Singleview 6.11.21, Singleview

5.x&4.x, BSCS iX,6.x&5.x,

Comverse One Convergent Billing, Kenan BP 11.6

to 12, Comverse Real Time Billing Sys - RTBS 5

Operation Support Systems: Ericsson Multi mediation, Intec Intermediate,

Comverse Mediation, Crammer, Net Cracker,

Architectural Tools & Appln: Rational Software Architect (RSA),

UML, TOGAF, Altryx 2.0

Information Technologies: Data Replication, PQO, PARALLEL Server

Servers HP - RP8600, V Class & N Class

servers, DELL, Apache Linux, Solaris Enterprise

Class 3500, & IBM RS6000

Configuration Management: Apache Subversion, Harvest 5.0, CVS, PVCS,

RelGen 1.1, TrueChange, ClearQuest

RDBMS: Oracle 10g,Terradata, SQL Server 2000,MS

FoxPro 2.6

CRM : Siebel, EBS, Singl.eview, ComverseOne

Database Design: ERWIN, DESIGNER 2000

RDBMS Tools: Oracle 9i SCM, Oracle 9i AS, QUEST Central,

Tivoli,

Shareplex, iWatch, DBArtisan & Data Junction

Programming Languages: UNIX, Tuxedo 8.1, PL/SQL, PERL, WebLogic,

Java,

JSQL, C++, SQL, VB & FoxPro

Web Tools: EBS, Web Application Server 3.0, WebLogic, MS

FrontPage

Reporting Tools BO, Cognos, Hyperion SQR, Crystal Reports,

Oracle 9i

EDUCATION CREDENTIALS:

. EMBA (ongoing) Fox School of Business, USA

. Bachelor of Science (B.Sc) Bharathiar University, India

. Bachelor of Law (B.L), Bharathiar University, India

. Certification in Internal Auditor for ISO 9000 QMS

. Certification in Tuxedo / Weblogic, BEA Systems

. Certificate of Proficiency in Information Systems, APTECH

. Certificate of Proficiency in Oracle, TATA-UNISYS Learning Education

Center

ACCREDITATIONS:

Minute Man of the Company : ITXC Corp / TeleGlobe, USA

Best Employee : VeriSign / NSI, USA

Best Employee : Beeline / Vimplecom - Russia

Milan Muralitharan

Home: Atlanta, USA

DoB : 10th March 1967

Mobile: +1-404-***-****

E-mail: *********@*****.***

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