NPI, Product development,Program Management, Quality Assurance

Chetankumar Shah

** *********** *****, *********, ** N2E 3X2

ca.linkedin.com/in/chetankumarshah

Phone: 519-***-****

Email: *******@*******.***

SUMMARY

** ***** ** ********** ** NPI (New Product Introduction), product

development life cycle, testing and verification, engineering and operation

program management at BlackBerry.

. Experience in over 800+ pilots schedule and management and FAI's

across all major carriers worldwide.

. Extensive experience in leading cross functional team in high volume

manufacturing environment at multiple contract manufactures locations

covering four major products Curve 9300 series, PlayBook Tablet,

Porsche designed P9981 and Q5, BlackBerry-10 product.

. Strong experience in product and process quality and continuous

improvement methodology helped in improving the yield at product

assembly stage.

. Applied the lesson learned practice, helped in timely readiness for

mass production and launching.

. Analyzed and monitored the capacity at CM sites on a regular basis and

managed capacity increase to match the additional last minute volume

increase requirement.

. Additional expertise in SMT process and procedures helped in

expediting the qualification process.

. Experience in rising from assembler and machine operator level to NPI

manager level helped in understanding the problems to its various root

causes and finding the close loop corrective action.

Core business competencies:

Leadership: Craft strategy, clearly defines direction, and enables team to

achieve goals.

Decisive: Demonstrated ability to make objective, bold and timely decisions

to deliver results.

Organized: Developed analytical and assimilation abilities, manages

complexity with clear plans.

Effective: Efficient and Energized with ability to identify critical path

and deliver against plan.

Self-Starter: Self-confident, service-oriented, conscientious, assertive,

persistent, achievement-oriented, flexible and a team player

PROFESSIONAL EXPERIENCE

BLACKBERRY (Research in Motion, RIM) LIMITED, Waterloo, ON

2004 - 2013

NPI (New Product Introduction) Pilot Program Manager 2011 - 2013

Successfully managed multiple high volume products including Curve 9300

series models, Flagship P9981 (Porsche design) model, BlackBerry Playbook

Tablet and BlackBerry 10 models pilot projects from engineering build to

high volume commercial build at multiple Contract Manufacturer (CM) sites

including global carrier launching.

. Arranged and analyzed New Product Introduction (NPI) engineering builds

from concept to mass production and drove design and supplier issues to

the resolution.

- Managed Curve 9300 series engineering build locally and 3 CM sites,

started mass production ahead of schedule at 7 CM (contract

manufactures) site worldwide. Average volume of 3M per quarter.

- Managed P9981 engineering build locally and mass production at 2 CM

site, managed prestigious limited edition Gold Knight project. (1

award from peer group).

- Managed BlackBerry 10 model Q5 engineering build locally and mass

production at 3 CM site and Z30 engineering locally. ( 1 award from

COO for focus)

. Led cross functional team of 10+ engineers and managers for build

readiness and yield performance by organizing pre-build and post-build

and daily review meetings with operational teams, stakeholders and core

development team, creating efficiencies and improving quality using best

management practice and methods.

- Led cross functional team of 10+ engineers and managers for 9300

series, P9981 and BlackBerry-10 Q5 and Z30 products during

engineering builds. ( 1 award from COO for commitment for BlackBerry

10 products)

. Achieved and maintained zero downtime using continuous improvement

principal, ensuring material (BOM), equipment and resources setup

readiness, assembly fixture rollouts, test plans, and completion of

workflows and purging non-conformative materials during engineering build

and mass production at CM sites.

- Achieved and maintained zero down time for 9300 series and

BlackBerry Q5 and Z30 products by effectively coordinating

activities throughout the build resulted in high throughput.( 1

award from CDL team )

. Removed production roadblocks consistently by collaborating training and

coaching of Contract Manufacturers (CM) helped improving line

qualification and ramp readiness schedule and resolution of production

issues, including attainment, yield, and material on a daily basis

through webinars or onsite support by core group.

- Provided round the clock support and guidance to all CM sites

worldwide in different time zones.

. Effectively scheduled, managed and communicated pilot dates with 7

contract manufacturers (CM) sites, ensuring First Article Inspection

(FAI) pass and on time delivery.

- Managed over 500 pilots and FAI activities for 9300 series products

at 7 CM site. ( 1 award from peer group)

- Managed over 300 pilots and FAI activities for BlackBerry 10

products at 3 CM site.

. Managed regional product rollout (carrier rollout) to 150+ international

customers and risk build activities at contract manufacturers (CM) site

in coordination with carrier project manager and product life cycle

manager, ensuring timely launch and capacity utilization at CM sites.

. Managed and coordinated ECN's (Engineering Change Notice) and TDN's at

Multiple CM's site.

Manager, Production Quality

2008 - 2011

Managed team of 40 Quality Line Inspectors and Outgoing Quality

Technicians. Accountable for yield and quality balance during engineering

builds and mass production at CM's site, hiring, and performance reviews.

Led corporate-wide quality improvement initiatives.

. Reduced overall quality defects 3% during engineering build and mass

production by introducing visual control boards on manufacturing floor

and providing defect and yield reports, including major yield detractors

and defect trend charts, to all stakeholders.

- Reduced overall quality defects by 3% on BlackBerry 9100, 9700 and

9800 series products.

- Started hourly yield visual boards on production line and every 2

hour by email to stake holders and daily weekly and monthly Pareto

chart and major yield detractors and comparisons.

. Performed line/process audits, prepared reports and initiated corrective

actions using ICAR (Internal Corrective Action Process) for discrepancies

and nonconformities, reducing prototypes assembly defects 5%.

- Implemented vigorous assembly process line audits and started

issuing ICAR for non-conformities resulted in throughput.

. Conducted in-house best manufacturing practices and procedures training

for 250+ subject matter experts, operators, and assemblers and component

training for component inspectors, realizing training cost savings of

$500K+ resulted in increase productivity, efficiency and quality.

- Provided in house best practice training and ongoing support to all

manufacturing assemblers and component inspectors.

. Redesigned product flow and process and improved production assembly,

packing and configuration cycle time, capturing savings of $800K+.

- Improved the process flow by removing duplication of work and

reduced cycle time.

Manufacturing Training Facilitator / Specialist 2007 - 2008

Managed 60+ SMT (Surface Mount Technology) operators, including hiring and

technical reviews.

. Developed and managed effective in-house training programs for SMT

operators and facilitated training for production, quality and

outsourcing personnel, eliminating knowledge gaps and reducing training

program costs $1M+.

-Developed and facilitated in-house training for all manufacturing and

quality personal on basic electronics components and SMT process and

procedures.

. Developed policies and procedures that improved quality and reduced scrap

and recycling of expensive SMT parts, saving of $1M + to date.

- Developed and implemented effective components recycling procedure

and provided necessary training.

. Managed installation and commissioning of Siemens - X series and FUJI

placement machines, coaching and training teams for operation procedures,

saving $100K.

SMT (Surface Mount Technology) Operator 2004 - 2007

Operated and maintained Siemens SMT machine.

. Performed machine assembly, repair, configuration, testing, and

packaging, achieving 100% efficiency.

Assistant Administrative Officer, Ministry of Finance, India

1989-2004

Managed branch unit of 50+ direct reports and implemented and coordinated

numerous new projects and systems in various areas.

EDUCATION

MS, Radio Physics and Electronics, MS University of Baroda, Gujarat, India

Diploma, Quality Assurance, Conestoga College, Kitchener, ON

Post Graduate Diploma, Computer Application, MS University of Baroda,

Gujarat, India

PROFESSIONAL DEVELOPMENT / AWARDS

Six Sigma Green Belt

Introduction to Project Management (PM22)

Situational Leadership

Certified Professional Trainer

Lead (on) for Managers

Seven Habits of Highly Effective people and Negotiating for Success

Joint Health and Safety Committee

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