Customer Service Sales

Alicia Andrews

**** ******** *****

Austin, TX **757

******.*********@*****.***

817-***-****

Education

Associate Degree in Nursing - El Centro College '10

Professional Experience

Wings N More

Austin, TX

Head Bartender May 2011 -

Present

. Recognized for ability to quickly establish rapport with customers, up-

sell products and build a loyal clientele

. Worked closely with fellow management to help streamline the everyday

workload maximizing efficiency including scheduling, training new

employees, everyday procedures and supply ordering

. Developed loyal customers resulting in increased sales in a high-

capacity, high-traffic bar

. In-depth knowledge of engaging customers in conversation in a

professional yet friendly manner

. Selected and streamlined bar products based on analysis of consumption

and sales, resulting in superior inventory and selection for guests

Baylor University Medical Center

Dallas, TX

11 Roberts Trauma Nurse Technician August

2007 - May 2011

. Provided nursing assistance on a 33-bed floor to a variety of critically

ill patients at a level one trauma center

. Ensured the accurate, timely flow of information by maintaining thorough

patient records and updating healthcare team on patients status

. Assumed responsibility for orienting and training new technicians in

obtaining critical vital signs, carrying out physician orders, and

assisting the nurse in various patient care and health routines

. Commended for chart accuracy, effective team collaboration, patient

relations and consistent delivery of empathetic care

. Complied with HIPAA standards in all patient documentation and

interactions

Grapevine Drug Mart

Grapevine, TX

Pharmacy Technician

January 2006 - January 2008

. Provided exemplary patient care and ensured a positive customer

experience

. Provided friendly customer service that helped retain customers despite

competition in the industry

. Research and resolve dosage conflicts, potentially harmful drug

interactions, insurance issues and other matters to ensure patient

safety/wellness and build customer loyalty

. Swiftly and correctly calculate dosages, dispense medications, prepare

prescription labels and fill prescriptions for approval by pharmacists

Honors, Awards, & Certifications

. Received the Service Excellence Award, Nominated by peers (2009)

. Received Five Star Spirit Award, Nominated by patients (2008 & 2009)

. Alpha Epsilon Delta Honors Fraternity TTU Chapter (2003-2005)

. Current CPR/BLS licenses

References Available Upon Request

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