Customer Service Manager
Resume:
Caleb K. Washington
***** ******* **, ***********, ********** 92392
Cell: 760-***-****
E mail: ****************@*****.***
SU M MARY
H ighly enthusiastic and result-driven Customer Service Professional with 10 years of client
service experience with ability to establish rapport with clients: Personable and
Responsible with a Strong Work Ethic. 10 years of Customer Service experience. Solid team
p layer dedicated to Customer Service Representation. Motivated to maintain customer
satisfaction, specimen integrity and contribute to company success with an upbeat, positive
a tti tude with hopes of personal growth within a company.
H I G H L IG H TS
• •
Strong organizational skills Specimen and procedure Integrity
• •
Energetic problem solver Inventory control familiarity
•
• CERTIFIED Phlebotomist Tech I
Opening \closing of facilities
ACCOM PL IS H M E N TS
Certified Phlebotomist Technician I
• Worked with Patients and maintained specimens’ integrity for best patient
outcomes.
Customer Assistant
• Worked with company systems such as Live Support and diligently completed all
assigned tasks, working overtime as needed.
Market Research
• In terviewed clients via Market research surveys to identify product issues and
customer needs.
Customer interface
• Greeted customers upon entrance and handled all cash and credit t ransactions.
• Assisted customers over the phone regarding store operations, products, promotions
and orders.
EXPER I E NCE
Select Staffing/ Excel Aspen Distribution Center
A delanto, CA
Fork Lift Operator/ F reight Picker 05/2013-
07/2013
• Lifting weights of 8lbs / 60bls to fill pallet orders, to then be dispersed to companies
such as Costco, Wal-Mar t, and Stater Brothers etc.
• Responsible for operating and maintaining my lift. Example: doing visual
i nspections before and after operating to insure safety.
• Also use a high reach for put-a-ways.
• This job required great organization and t ime management skills along with a good
sense of self-motivation.
Supervisor: Mark Baskerville phone: 760-***-****
Clinica Medica Familiar
Hesperia, CA
Phlebotomy I ntern 08/2012-01/2013
• Greeting patient as they entered the lab and did my best to make sure they felt
comfortable.
• Collecting blood samples, labeling and storing specimens appropriately.
• Collect urine samples and test those for PH, keratin, etc.
• Performed capillary sticks for children and glucose test.
Supervisor: Ruben Phone: 760-948-
2242
D ell Webb/ P rofessional Community Management
Apple Valley, CA
Lifestyle Assistance 02/2011-
03/2012
• Microsoft Office used to check residents and their guest in for clubhouse and events.
• Office duties such as filing, answering phones and event coordination/scheduling.
• Assisting in hosting events,
• Set-up and brake-down, classes, special events held at clubhouse. Ordering supplies
for community events, private parties.
• C lean up and closing.
• Supervisor: Sharonda Howard Phone: 760-247-
9195
F rank’s Pizza Restaurant
Salem, VA
Shift Manager 02/2009-
08/2010
• Prepared/ submit ted invoices,
Caleb K. Washington
14721 Manzano Rd, Victorville, California 92392
Cell: 760-***-****
E mail: ****************@*****.***
• Cashiering, collect, count, and disburse money for deposits and safe.
• Greeting customers
• d isseminated information and tasks to employees
• Addressed complaints, and processed orders for all of Salem Virginia Roanoke
College population.
• I nventory control and store closing.
Supervisor: Kyle Davis Phone: 443-
285-1170
N ational Business College
Roanoke, VA
File clerk manager 03/2008-
04/2009
• Processing various forms for student enrollment at National Business College
• E ntering and filing Roanoke, Kentucky, and Tennessee campus, data
• M anaged, monitored and closed file room which contained confidential
i nformation and content.
Supervisors Name: Jessie Kenney Phone:
Shenandoah Village/ Salem commons Apartments
Roanoke, VA/Salem, VA
Groundskeeper/ Office Assistant/ pool attendant
05/2006-02/2008
• Maintenance and repairs, Flipping Apartments in various complexes for
r enting
• Maintaining property grounds via landscaping, t rash pick-up, etc.
• Office assistance with processing and maintenance of residents records for
corporate offices.
• Responsible for supervising and cleaning pool facilit ies use by residents and
t heir guest. (Summer months).
Supervisor's Name: Amy Durrer Phone
M cDonalds
Salem, VA
C ashier
04/2004 - 07/2006
• Customer service technician for drive-th ru and dine-in
• Cashier, taking and checking orders for both counter and drive-th ru.
Early morning shifts to help with unloading of food delivery t rucks.
• Always greeting customers with friendly and welcoming ways
Supervisor's Name: Dewayne Davis Phone: 540-387-
3756
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