Customer Service Human Resource
Resume:
Gabrielle Tofani
HRM Graduate of Oswego State University, Aspiring HR Professional
***************@*****.***
Summary
Decemeber 2013 Graduate of the State University of New York at Oswego with a degree in Human Resource
Management. Currently looking for a profession in the field of Human Resources in a recruiting or generalist
capacity.
Experience
Human Resource Internship at Barrett Industries
August 2013 - Present (5 months)
Work alongside the Human Resources Manager to:
• Recruit for entry level engineering and internship positions by editing job descriptions, posting on local job
boards, booking career fair presentations, following up with employee referrals, and screening resumes
• Develop a working knowledge of the HRIS Oracle and applicant tracking system Taleo
• Assist in the onboarding process by assembling new hire packets and implementing Barrett’s orientation
program while sustaining a consistent employer brand identity
• Audit confidential personnel files and ensure compliance to various local, state, and federal laws that affect
employment
• Plan and organize company events on a set budget; hiring venues, catering and entertainment services,
invitations, etc.
• Generate and maintain an Excel spreadsheet of all current employees within the company to track
certifications, training, and performance appraisals
Bartender at Meghan Macmurphy's Irish Pub
May 2013 - Present (8 months)
• Create a steady returning customer base by learning names and details quickly to make lasting connections
with guests
• Provide services in a fast paced, high volume environment
• Continuously promoting products, specials, and events
Human Resource Consultant Internship at Oswego State University Service Learning
March 2013 - June 2013 (4 months)
• Analyzed an Oswego County nonprofit organization’s HR functions and made recommendations aimed to
improve employee engagement, productivity, and retention
• Interviewed and surveyed current employees as well as evaluated company data to better understand how
HR influenced daily processes
• Created a comprehensive consultants’ report that contained a satisfaction and exit survey as well as an intern
job description with specific implementation strategies for the company to apply
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Customer Service at Wegmans Food Markets
July 2006 - June 2013 (7 years)
• Prepared food demonstrations that required one-on-one customer contact to sell new products
• Addressed customer complaints and queries in a respectful, professional manner while continuously
maintaining a distinguished sales floor
Head Bartender at The Shed Tavern
October 2011 - May 2013 (1 year 8 months)
Promoted to Head Bartender for display of exceptional customer service, leadership and time management
skills.
Education
State University of New York at Oswego
Human Resource Management, Business, 2009 - 2013
Activities and Societies: First Year Peer Advisor, Foreign Exchange Conversation Partner, Delta Phi Epsilon
International Sorority, SHRM
1 recommendation available upon request
Organizations
Delta Phi Epsilon International Sorority
Secretary & Event Planner
2010 to 2013
• Planned and facilitated in a scholarship campaign that raised $10,000 by year 3
• Organized fundraiser events for Cystic Fibrosis and American Red Cross Foundation
Society for Human Resource Management
2012 to Present
Volunteer Experience
Foreign Exchange Conversation Partner at State University of New York at Oswego
2013 - Present (less than a year)
Formed personable connections with study-abroad students and assisted in their integration into campus life.
Skills & Expertise
Human Resources
Recruiting
PowerPoint
Teamwork
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Small Business Marketing
Microsoft Excel
Time Management
Event Planning
Microsoft Word
Social Media
Data Entry
Microsoft Office
Public Speaking
Union Experience
Research
Employee Relations
English
Outlook
Courses
Human Resource Management, Business
State University of New York at Oswego
Employment Law HRM 462
Labor Relations HRM 459
HR Staffing HRM 458
Organizational Behavior HRM 385
Management Policy and Simulation MGT 495
Legal and Regulatory Environment of Business BLW 355
Corporate Finance FIN 325
Compensation HRM 386
Introduction to Labor Economics ECO 350
Mathematical Applications for Business and MAT 208
Management
Interests
healthy living, green technology, recruiting, human resources, HR trends, incentive programs
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Gabrielle Tofani
HRM Graduate of Oswego State University, Aspiring HR Professional
***************@*****.***
1 person has recommended Gabrielle
"I am delighted to write this reference on behalf of Ms. Gabrielle Tofani (Gabi). I have known Gabi for
several years in several different capacities, and am confident that she will make an extremely strong
candidate for most positions. I am pleased to give her my recommendation. Gabi was a student in four
courses with me, three of which were upper division courses in her major – human resource management. Of
particular note, she took employment law with me in the fall 2011 semester and earned an “A.” In fact, I
remember that she scored the highest grade of anyone in the class on the first examination. I am extremely
impressed by this because the employment law course that I teach is particularly difficult and very few
students earn “A” grades. Gabi's performance in that course shows me that she has the ability to do extremely
well when she puts her mind to something. In the other two human resource management courses Gabi took
with me (basic Human Resource Management and Labor Relations), Gabi received A- and B+ respectively.
Again, these are very good grades because I am extremely harsh grader. I also know Gabi on a personal level,
because she is one of my advisees within the school of business at SUNY Oswego. One thing that has
impressed me about Gabi is that she always has maintained at least one, if not two jobs while pursuing her
college education. Whereas many students can focus solely on their academics, Gabi has had to juggle the
burden of being a student while maintaining employment to fund her education. Thus, while her grades may
not be as strong as some other students', much of this can be explained by the schedule that Gabi has had to
maintain. In fact, I was impressed enough by Gabi's ability to maintain a rigorous schedule that I was an
advisor for first-year students this year and I needed an upper-class student to be my "peer advisor," and I
asked Gabi to be my peer advisor. Finally, Gabi is extremely personable, friendly and easy to get along with.
In summation, I am pleased to write this letter on behalf of Gabi Tofani. I believe that she will make a solid
employee."
Steven Abraham, Professor, SUNY Oswego, taught Gabrielle at State University of New York at Oswego
Contact Gabrielle on LinkedIn
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