Supply Chain Management

Jennifer Masson

*** ********** ****, *******, ** M6G 2P3

Phone: 416-***-**** - Email: **************@*******.***

PROFESSIONAL HIGHLIGHTS

PROFESSIONAL

• Planned and facilitated new product launches under tight timelines ($75M+ brands portfolio)

• Coordinated up to 100 projects and 12 cross-functional teams across North America and Asia

• Responsible for key partner relationship management, US and Canada markets ($30M+ brands portfolio)

• Implemented and contributed to new process improvements

• Managed the brand channel process, including building P&L scenarios

• Supervised two Projects Administrators

• Trilingual: English, French, Spanish

WORK EXPERIENCE

2011 to 2013

Spin Master Toys Toronto -

Canada

Brand Manager – New Business Development

Acted as liaison between internal brand teams and external partners to direct and manage the

relationship on select brands

Created a manual to streamline the joint product development process between Spin Master and

external partners for the introduction of new products to the US and Canadian markets

Negotiated pricing with partners and managed the internal competitive pricing process

Administered the critical path analysis process, ensuring all timelines are adhered to, all details

are properly recorded, and that all parties are informed of relevant information where required

Liaised with internal departments ( Brand Marketing, Industrial Design, Graphic Design, Sales,

Operations, Licensing) both nationally and internationally at all stages of product development to

ensure the smooth running of all projects

Led the channel management process to create special offers (special items & special packs) for

key retailers, developed pricing / P&L scenarios, administered special items executive approvals

2007 to 2010

Spin Master Toys Toronto -

Canada

New Toy Planner – Product Development

Managed complex product development schedules across multiple launch seasons: successfully

handled up to 100+ projects at once, from concept to mass production start

Defined scope of projects established key milestones and created schedules to drive to 100% on-

time new products introduction

Led weekly reviews with cross-functional product development teams (Brand Marketing, Product

Design, Packaging Design, Engineering, Quality) to monitor project status and ensure ownership

of next steps is clear to team members at all times

Acted as a bridge between our Toronto head office and our Hong Kong and China teams to

facilitate communication and drive to timely resolution of issues

Identified development issues and coordinated with teams to implement corrective action plans in

order to get back on schedule while maintaining product integrity

Monitored process inefficiencies and implemented improvement solutions, ensuring that

corrective actions are permanent and effective to result in shortened development cycle.

Managed licensing approval process for product (Disney, Nickelodeon, Hit entertainment etc.)

Managed and coached two Projects Administrators

Jennifer Masson

2006 to 2007

Spin Master Toys Toronto -

Canada

Demand Planner

Planned and placed domestic purchase requisitions to support customer requirements through

continuous analysis of forecasts, while optimizing inventory levels

Performed inventory analysis to manage all phases of product life cycle, from product introduction to phase out

planning

Worked closely with sales, marketing and product development teams to pro-actively identify

product availability issues with new launches and provide solutions to close supply gaps

Liaised with Asia office to develop production and capacity plans with vendors, in line with global

forecast requirements

2005 to 2006

Virgin Mobile Canada Toronto -

Canada

Retail Care Specialist

Responsible for order and return management (orders, defective returns, recalls and claims).

Communicated product shortage/outages and recommended/implemented allocation strategy to

minimize impact to customer

Built training material and continuously coached warehouse personnel on existing and new

processes

Weekly running, preparation and distribution of operational reports

2004 to 2005

GE Healthcare Europe Paris

- France

Supply Chain Analyst

Monitored and analyzed issues that impact inventory accuracy

Assisted in driving solutions for supply chain issues by working directly with suppliers,

communicating parts scheduling needs to ensure customer and business requirements are met

Identified potential problems in the parts delivery process and worked to resolve them before it

affected customers, reducing backorders by 50%

EDUCATION

2007

University of Toronto – Project Management Institute

Project Management Essentials – PMI registered course

2001 to 2004

University of Ottawa - School of Management

Bachelor of Commerce – Honours option International Management

OTHER

OTHER

Languages: French – fluent, Spanish – read, written & spoken – 5 years of study and several trips to Spain,

Portuguese – basic understanding and communication

Computer Skills – MS Office, MS Project, SAP, SharePoint, PeopleSoft, Oracle

International experience – Worked in North America, Europe and Asia

LinkedIn recommendations - http://www.linkedin.com/pub/jennifer-masson/3/a64/a7

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