Quality Assurance Engineer

Jeff Morales

SQA Test Engineer/Business Analyst

***** ******* **.

San Antonio, TX 78249

****.*******@****.**.*** - 210-***-**** - Home 210-***-**** - Mobile

As a highly accomplished, talented and knowledgeable SQA Test Engineer with

extensive knowledge of designing new IT solutions to improve business

productivity and efficiency, I am seeking a position as a mid-level to

senior Test Engineer or Business Analyst to utilize my skills and

proficiency in a renowned organization such as yours.

Work Experience

SQA Test Engineer

SWBC - San Antonio, TX

August 2012 to October 2013

Administered the activities involved in Software Quality Assurance in order

to achieve the

highest quality results in software development and implementation.

Essential Duties:

. Planned and developed test cases and scripts for all assigned software

development

projects based on business requirements and technical design.

. Analyzed project requirements documents, design documents, and process

flows and

. Ensured traceability and testability of intended functionality to

process flows and

technical design.

. Directed and managed the execution of the test plan by leading SQA

Testers through the

testing process.

. Executed both manual and automated test scripts; and provided

management reporting

to include project status and testing metrics.

. Conducted test case reviews with appropriate project stakeholders for

omissions in test

plan coverage.

. Worked with SQA Management and project stakeholders to provide project

testing

estimates.

. Anticipated project release problems and took corrective action,

escalating as needed,

to resolve issues and achieve commitments.

. Recorded project test results and reports to SQA Management and

project team leaders.

. Evaluated the tools used by SQA and made recommendations for use,

purchase,

and/or replacement; and assisted and contributed in proposing,

communicating, and

developing best practices and process improvement initiatives for

software quality

assurance processes and methodologies.

. Trained and mentored SQA Testers in their job duties and

responsibilities.

. Provided management reporting to include project status and testing

metrics.

. Tested the AS400 using Cobol

. Expertise in preparing JCLs for Testing

. Extensive experience in MS SQL Server Testing

. Strong expertise in writing complex SQL

. Extensive experience in CICS Testing and interactive screens Testing

Quality Assurance and Testing Engineer

Morales Firm - San Antonio, TX

July 2005 to November 2011

In this position I worked as a Senior Quality Assurance and Testing

engineer. The role included hands-on Lead and Managerial expertise in

Software Quality Assurance processes, Manual & Automated testing,

Requirements creation & analysis, Configuration management, Release

management, IVV, Production support & customer service including Help Desk,

and other IT related activities.

Industry Guidelines: The Capability Maturity Model -- Integrated

(CMM/CMMI), The Test Maturity Model Integrated (TMMI)l and; the Information

Technology Infrastructure Library (ITIL).; Independent Verification &

Validation (IVV) ; Full Software Development Life Cycle (SDLC) expertise.

I was the Test Manager for a team tasked with the validation of the

complete software and hardware upgrade of a government web & desktop

application used to transfer information between private industry and

government agencies. Acting as a hands-on manager I determined schedules,

resource usage, designed the test strategy and defect processes, determined

release schedules & expectations, and interfaced with management to ensure

delivery of an accurate reproduction of the current production system.

Created all test related documentation to include MS Project Scheduler,

test strategies & plans; data needs; and the test cases themselves. Self-

taught to master the system from use-cases and business requirements and

then trained additional personnel to use the system to improve testing.

Also oversaw the research and investigation of utilizing automated test

tools, both purchased and freeware, for future regression-testing efforts

once the upgraded system entered production.

These test tools included HP Quick Test Professional and Test Director.

. Worked closely with developers and end users to ensure user

satisfaction and technical compatibility

. Responsible for drawing specific proposals for modified or replacement

systems

. Handled the tasks of generating users manual and provided training to

users for new systems

. Ensured that budgets are adhered to and deadlines are met

. Responsible for overseeing the implementation of various new systems

. Handled the tasks of analyzing clients' existing systems

. Liaised extensively with internal and external clients

. Testing using COBOL, CICS, JCL, JCL Utilities, MVS, File-Aid, Stored

Procedures, MQ Series.

. Experienced in using version control tools like Changeman, Endeavor

. Experienced with scheduling tools like ESP, CA 7 and Control M

. Clients included the Federal Government, the State of Texas and the

city of San Antonio

Tester/Analyst

Accenture - Washington, DC

2003 to 2005

Worked as an application software tester testing applications being

developed for the Department of

Education's financial aid section. Developed test scripts and executed

scripts written by other team

members to help ensure the proper functionality of the software being

developed. Used an internally

developed, proprietary test suite known as the Magic Bus on this project.

This software helped in

identifying errors in programming on the application. Project involved

front-end as well as back-end

development for the entire Department of Education Student Financial Aid

operations including the

Free Application for Federal Student Aid website.

. Used Windows XP, Server 2003 and AS400 on the testing projects

extensively

. Used Test Director and Magic Bus proprietary software for testing

extensively

. Web/GUI Testing of the COD website (Common Origination & Disbursement)

. Utilized Remedy and Serena to tracks errors

. Used Test Director and Magic Bus proprietary software for testing

extensively

IT Specialist

J&B & Associates - Vienna, VA

2001 to 2003

A great opportunity to learn about J&B & Associates Company, Information

Systems, and how to work in the corporate environment. I was expected to

complete tasks in a quality manner per established time

lines, ask questions to ensure an understanding of expectations, and

communicate status, including

issues of my objectives. My work included building/maintaining the server

environment for SAP Portal, and the Windows 2003 migration. Other work was

in anti-virus management, storage solutions, and general environment

research.

I also worked for the Department of Veterans Affairs working with medical

records so as a result I am familiar with medical IT and terminology.

Education

. B.S. in Social Science

. University of Maryland - University College - Adelphi, MD 2003

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