Customer Service Manager

Anita VOROS

Newbury

United Kingdom

+447*********

****.******@*****.***

PERSONAL INFORMATION

Date of birth: 23.06.1987

Marital status: Married

Nationality: Hungarian

EMPLOYMENT AND WORK EXPERIENCE

2013. 09- Present Dental Surgery, Dental Nurse and Receptionist

. Support the dentist in all aspects of patient care; getting the

appropriate instruments ready, mixing materials and ensuring patient

comfort,

. Taking notes from dentists for records; such as charting, BPE and

once the patient has left, tidy the surgery and sterilize all of the

instruments,

. Help with reception work - making appointments, taking payments,

dealing with paperwork, meeting and reassuring patients and send

impressions to correct labors.

2012.05. - 2013. 06. 22 Chequers Hotel, Newbury - Head of Reception and

Duty Manager

. Supervise accurate and efficient Reception operations including

check in/out procedures,

. Support Team Members in handling Guest requests and enquires to

ensure a positive outcome,

. Ensure the General Manager is fully aware of any relevant feedback

from Guests and/or other departments,

. Ensure a consistent, high level of customer service,

. Brief my team on any events or VIP guests in the hotel that day,

. Drive sales revenues and promote hotel services and facilities for

up-selling opportunities,

. Understand and apply correct procedures regarding the acceptance of

foreign currencies, credit cards and cash in accordance with the

hotel credit policy,

. Monitor the appearance, standards and performance of the Reception

Team with an emphasis on training and teamwork,

. Ensure Team Members have current knowledge of all room categories,

room rates, packages, promotions, local area and other general

product knowledge necessary to perform their duties,

. Demonstrate positive leadership characteristics to inspire Team

Members to meet and exceed standards,

. Act in accordance with the front of house equipment and the

property management systems,

. Conduct training programs on an ongoing basis,

. Carry out shift handovers and brief team members as required,

. Follow company brand standards,

. Assist other departments, as necessary, and maintain good working

relationships with hotel Team Members.

2010.01 - 2012.04. - Beauty Saloon, London - Receptionist

. Supervised the operations during my shift to a consistently high

standard,

. Ensured the team had an up to date knowledge of the products,

service and pricing along with any special promotional offers,

. Monitored the standards and performance of Team Members with

training and team work,

. Maximize sales revenues through up selling,

. Deal with guest queries and any complaints promptly and efficiently,

. Maintain the professional appearance.

2009.05 - 2010.01 - Sunrise Thai Massage, Welham Green - Receptionist

2008.06 - 2009.05 - Bush Hall Hotel, Hatfield - F&B Assistant

2007.04 - 2008.06 - Nanny (Newbury and London)

EDUCATION

2001-2005 - A-level, Hungary

COMPUTER SKILLS

I use all Microsoft Office applications at an intermediate level and have a

broad knowledge of Apple Macintosh systems.

HOBBIES AND INTERESTS

Swimming, reading, computers.

COMMENTS

I am a calm, organized, trustworthy and honest person with a love of new

challenge. I am reliable and work well as part of a team or as an

individual, very competent with a focus on hospitality and guest service. I

have excellent communication skills, positive attitude and always up to

excellent grooming standards.

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