Manager Management
Resume:
CV of Ryan Cadwell
(Known as Paul)
Post Office Cottage, Hooke, Beaminster, Dorset, DT8 3PD
Home: (01308) 862632 Mobile: 078********
**********@*****.***
Personal statement
A hardworking, personable manager with outstanding problem solving and diplomatic abilities. Excellent IT,
negotiation and management skills and always keen to learn and improve. Works well under pressure, displays
i ntelligence when taking decisions and is not afraid to resolve situations on own initiative.
• Many years of experience of managing a large staff base in a busy and challenging real t ime environment.
• Excellent administrative and office skills tested and honed through regular use.
• Exceptional problem solver and team-player who relishes a challenge
• Accomplished and confident working alone without supervision or assistance, or as part of a team
C areer summa ry
Sep 2012-present – Production Supervisor
Gateway Bureau Services, Crewkerne, Somerset
Supervising team of 10 scanning operatives in a busy office, arranging schedules for scanning and processing outputs
for final images.
• Planned and implemented a staff roster to maximize productivity whilst increasing morale and reducing
sickness levels
• Implemented methods of effectively monitoring staff’s output to manage efficiency
Sep 2012 – Present – Surveyor (Part time)
McKinlays Chartered Surveyors, Broadwindsor, Dorset
Shadowing surveyors on Building surveys and homebuyers reports and helping to construct documents from site notes.
J une 2011 – Sep 2012 Task Controller (Temp)
Wessex Water, Black Lane, Blandford
Scheduling 14 Utilities Inspectors across Dorset, Somerset and Wiltshire, arranging appointments with customers for
i nspectors to attend and carry out checks for leaks and surveys for water meters. Also arranged overtime and annual
leave, and carried out safety related line checks for work to be carried out.
• Re-organised distribution of tasks during peak times to improve efficiency of scheduling team
• Trained 2 other contractors taken on during peak time in the role
• Took lead in re-defining areas covered by inspectors to improve distribution of work and reduce travel t ime
• Changed working hours of role to stagger start and end times of controllers to increase window for customer
contact
2010- 2011 ICT Technician
Self employed
Repairing, updating and t roubleshooting home PC’s in the local area. Work undertaken to earn whilst t raining,
p rovided a small income as well as enabling practice of technical and customer focused skills. Established a small
customer base from scratch
2001-2010 Service Delivery Manager
Southeastern Trains, Grove Park, London
Real Time management of peak and off-peak rail services in the SE London area, and responsibility for the scheduling
and management of 120 Train Drivers as well as day to day office administration. Also planned and carried out
monthly planned general inspections of depot buildings and yard, conducting risk assessments, liaising with crew
Health and Safety representatives and auctioning needed repairs or maintenance.
• Reduced overtime by improving communication between depots on crew deployment
• Part of a team that delivered 90%+ results on punctuality performance targets consistently
• Lead area team in major roster project involving new Hardware, Software development, testing and re-t raining
• Designated ‘Superuser’ for area and company IT and roster projects, covering 5+ locations and 25+ managers &
staff across Kent and South East London
• Responsible for weekly scheduling of a 5 man management team across a 24/7 Early, Late and night shift
roster
• Planned and administered 1-to-1 t raining courses for managers, t raining them to use the roster software,
compile rosters and deal with the day to day tasks of the role
• Personally assisted the Operations Manager with Timetable and Roster change implementation
Systems used
Microsoft Windows (95/98/NT/2000/XP/VISTA/7 use & installation/admin)
Isurv Worksmart
RDSAP+
VMware player, SAGE, Linux OS (various Distros)
Java
M icrosoft Office Suite
Bespoke/Railway specific software (IRMA suite, SHEI LA, IVOR)
Various HTML Editors
PC t roubleshooting software such as Malware removers, Firewalls, Anti-Virus, System scanners, Disk Management
etc..
T raining and qualifications
Qualified Domestic Energy Assessor
Microsoft Certified Desktop Support Technician
CompTIA Server +, Network +, Security +
Win 7 Configuration
CompTIA Training Essentials and Practical Application
BSc in Environmental Science
‘A’ Level Biology and Ancient History
GSCE Double Science, Maths, English, History, French, German and Drama
Interests
Keen interest in IT and computing, I have built my own systems in the past and frequently sort out software and
hardware problems with friends and relatives PC’s.. I play Cricket for a local team in the summer and practice Archery
i n my spare time. I also enjoy camping, and outdoor activi ties.
Referees
Former Employer (References go through the HR department)
Jamie Walters @Human Resources Department
Southeastern Trains
F riars Bridge Court
41-45 Blackfriars Road
London
SE1 8PG
*****.*******@*******************.**.**
Current Employer
Donna Sherry
Gateway Bureau Services
11-12 Northern Way
Cropmead Estate
Crewkerne
Somerset
TA18 7HU
*****@*************.**.**
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