Customer Service Medical

Canele Villaurrutia

*** *.*. ** ***

Miami, FL **125

****.*****@*****.***

786-***-****

OBJECTIVE

I am a friendly and responsible person who has an ambition to succeed in

any given environment. Although I have experience, I love to learn, and I'm

always up to a challenge whatever the situation. I get along well with

others, also working efficiently on my own. I am seeking a position where I

can develop and excel while giving my best to my employer.

EMPLOYMENT

Miami Dade County MRI Miami,FL

2011-Present-Front Desk

Managed Heavy phone volume, met and greeted patients, give patients the

patient information forms to fill out, medical reports, Scheduling

appointments, Input electronic patient information

Identify and manage insurance companies to determine benefits for patients,

make sure that there lab work is ready Perform tasks on med soft for

billing and collections procedures

Filing documents, making copies, and ordering materials as needed, fax and

scan documents

Assist clinical staff with obtaining reports and other patient care issues.

Faxing medical reports from EMR

Complete medical record requests

Filing medical reports in the EMR

Collect copays and record in billing software.

Verifying insurance plans both online and over the telephone.

St Barbara Rehab, Inc. Hialeah, FL

2009-2011 - Front Office Coordinator

Managed heavy phone volume, met and greeted patients

Maintained daily time appointment logs

Scheduling appointments, Input electronic patient information

Identify and manage insurance companies to determine benefits for patients

Perform tasks on med soft for billing and collections procedures

Filing documents, making copies, and ordering materials as needed

Oceanside Extended CareMiami Beach, FL

2004-2008 - Medical Coordinator - Nursing home facility

Managed heavy phone volume on a switchboard of 15 lines

Assist incoming visitors to the facility and answered any specific

questions(

Handled all general office procedures, preparation of documents, data

entry( & filing

Education

1999-2001- Booker T Washington Sr. High

High School Diploma

Skills

. MS Windows and Med soft

. Strong organizational skills

. Excellent communication skills

. Fast learner with a wide range of practical skills

. Enthusiastic developer of good relations with clients.

. Energetic work attitude

. Multi-line phone usage

. Bilingual (English/Spanish)

. Quick book

. Outlook

. Data Entry

. Customer Service

. Cashier

. Opening and closing

. Medical Records

Contact this candidate