Customer Service Management
Resume:
VALARIE MEDINA
Encinitas, CA *****
**********@*****.***
Summary Solid knowledge of government contracts. H ighly skilled in vendor
m anagement. Purchasing professional with broad range of experience.
Dedicated to ensuring a high level of customer service at all times.
Skilled negotiator and experienced in price analysis. Exceptional
i nterpersonal skills with an aptitude for building rapport with a
d iverse range of people. Able to multi task with ease. Exceptional
a ttention to detail and customer service. Work well in a fast paced and
dynamic environment
H ighlights
•
• •
Order processing MS Office proficiency
• •
Excellent communication Resourceful
• •
Computer savvy Meticulous attention to detail
• •
Time management Strong interpersonal skills
• •
Strong problem solver Results-oriented
• •
Spreadsheet management Self-directed
• Advanced MS Office Suite
Experience
05/2013 – Present C EO Assistant Ace Business Brokers – Vi r tual Assistant
• Handle all incoming e-mail and respond in a timely manner
• Answer all incoming telephone calls regarding inqui ries from clients
• Monitor all incoming purchase agreements from potential clients
• Send out e-mail blasts in a timely maner
03/2012 – 04/2013 B uyer/Requisitioner M attson Resources - (Contractor – I-Flow,
K imberly-Clark Corporation) – Lake Forest, CA
• Proficient in SAP system including project builder, project management, funds
management, and overall knowledge of the various modules.
• Maintain complete documentation on purchase requests and purchase orders.
• Creation and submission of all RFP/RFQ requests for approved vendors.
• Creation of all requisitions in SAP module.
• Work closely with requesters in all facets of order submission.
• Training of all employees in SAP processes and procedures.
03/2011 – 01/2012 B uyer County of Orange, Child Support Services – Santa Ana, CA
• Procurement of all hardware, software and office supplies.
• Purchase requisitioning using applications and ERP software.
• Conduct effective liaison activities with County departmental personnel, commercial
vendors and other agencies to communicate and collect information relating to
p roduct and market information, inventory and quality control, bid and purchasing
p rocedures.
• Develop and maintain complete documentation on purchase t ransactions.
09/2010 – 03/2011 Contractor, Volt Technical Services, I rvine, CA
• M igration of data from JDEdwards to SAP ERP system.
• Filing and/or scanning documents.
• Responded to inqui ries to the department regarding PR/PO status, process, etc.
• Created a contract database and new filing system post SAP implementation.
• Assisted other team buyers with PO issuance/follow-up.
07/2008 – 07/2010 Purchasing Agent/IT Contracts Administrator (Contractor) Quest
Software - Aliso Viejo, CA
• Procurement of all global requirements for hardware, software and professional
services. Purchase requisitioning through applications and various ERP software
and maintaining databases of budgetary spend. Monitored the quality and service
levels of suppliers to ensure excellent customer satisfaction and cost effectiveness.
Accomplishments attained:
• Contracts manager for all software renewal agreements
• Team Lead for all new acquisitions and t raining on ERP procedures
• Experience with AP, AR, GL, order entry
• Managed the day-to-day activities of the Purchasing Card (PCard) program
06/2006 – 07/2008 P rocurement Agent, Starz Entertainment, Englewood, CO
• Responsible for making all IT and telecom purchases for all Starz Entertainment
and Starz Media global locations.
• Exceptional interpersonal skills with an aptitude for building rapport with a diverse
r ange of client customers.
• Responsible for all telecom contracts and negotiations with various vendors.
• Responsible for doing all research and negotiations required to find the best value
for the company determined by cost and/or several other factors.
03/2003 – 06/2005 Contract Administrator, Spencer Reed, (Contractor for General
Services Administration -Federal Technology Service) Denver, CO 80225
• Proficient in SAP system including project builder, project management, funds
management, and overall knowledge of the various modules.
• Prepared task orders for Contracting Officer signature, including defining
requirements, source selection, solicitation, evaluation, award, and post-award
documentation. Ini tiated and maintained contract files.
• Processed work in a FAR and GSAM compliant manner.
• Assisted with the procurement of supplies, services, construction, or research and
development, using formal advertising or contract negotiation procedures.
• Assisted in the evaluation of contract price proposals.
• Assisted in the administration or termination and close out of contracts.
• Working knowledge of the Federal Acquisition Regulations (FAR), business and
i ndustry practices, cost factors, and requirement characteristics.
• Supervised at least one subordinate.
• Responsible for t raining new employees on new software and procedures.
Computer Expertise
•
• •
SAP purchasing module Lotus Notes
• •
Oracle Purchasing Module Outlook
• •
Remedy web based t icketing Adobe Photoshop
•
system Adobe Pagemaker
• MS Office
• Macro functions in Excel creating
s tyles, formats, etc.
Education
Community College of Aurora, Aurora, CO Associate Degree - I am 40% complete.
Contact this candidate