Sterile Processing Medical
Resume:
PAMELA BENTON
CHARLOTTE, NC, 28260
***.*.******@*****.***
CAREER SUMMARY
Healthcare Professional with extensive management experience in the field of Sterile Processing and
Distribution. Strategic and collaborative leader with ability to build and develop effective teams while
ensuring superior patient care and driving quality customer support services. Strong background in surgical
service customer needs analysis, inventory management, logistics, SPD education, and surgical patient care.
Demonstrated success in developing case cart support and aligning support processes in the Perioperative
arena. Consistent record of achieving departmental and organizational goals with superior commitment to
excellence, best practice initiatives, and lean methodologies to drive quality, safety and cost effective
processes.
PROFESSIONAL EXPERIENCE
Carolinas Healthcare System (Carolinas Medical Center) Charlotte, North Carolina 2012 - Present
Carolinas Medical Center (CMC) is the largest hospital in the Carolinas HealthCare System (CHS). CMC is
an 874-bed general medical and surgical teaching hospital and level-1 trauma center, with 32,109 annual
surgeries in 33 ORs.
Manager, Sterile Processing and Distribution
Responsible for daily operations sterile processing services, receiving and tracking of vendor
instrumentation, decontamination, inspection, assembly, packaging, sterilization and distribution of all
surgical instrumentation and medical devices used in surgery. Compliance with regulatory agencies
regarding surgical instrumentation, employee safety, equipment, and environmental controls. Report to
Central Division AVP Surgical Services. Manage 36 FTEs to include education coordinator, operations
coordinators/supervisors, instrument techs I, II, III, and IV. Collaborate & strategize w/OR and Central
Division leadership teams to optimize efficiency & allocation of resources: staffing, equipment,
instrumentation resources.
Novant Health (Forsyth Medical Center) Winston Salem, NC 2003 – 2012
Novant Health Forsyth Medical Center is a 681-bed, regional medical center that offers a full range of
medical and surgical, rehabilitative and behavioral health services. Novant Health Forsyth Medical Center
and Novant Health Medical Park Hospital performs 40,000 surgeries annually.
Education Coordinator, Sterile Processing
Responsible for SPD support operations. Provide immediate use sterilization needs for 16 ORs. SPD liaison
for support operations to OR, created work schedules, developed training materials and performed
competency assessments for SPD and OR staff. Compliance with regulatory agencies regarding surgical
instrumentation, employee safety, equipment, and environmental controls. Report to Manager Surgical
Services. Competency assessments for SPD staff in Labor & Delivery, Hawthorne Surgery Center and SPD
leaders in surrounding facilities. Support strategic plans and shared governance re: sterilization continuing
education, equipment maintenance, purchasing, and renovation activities.
PAMELA BENTON PAGE 2
OTHER EXPERIENCE
Surry Community College Dobson, North Carolina 2012
Instructor, Sterile Processing Certification Course
Responsible for teaching IAHCSMM Central Sterile Processing program. The course consisted of 112 hours
classroom and 40 clinical hours. Upon completion of the course students were able to apply the principles of
sterilization/disinfection and distribution of instruments, supplies, equipment in the workplace.
Duke University Medical Center Durham, North Carolina 1979 – 1997
Duke University Medical Center (Duke Hospital) is the largest hospital in the Duke University Health
System (DUHS). Duke Hospital is an 813-bed general medical and surgical teaching hospital and level-1
trauma center with 37,322 annual surgeries.
Assistant Director, Sterile Processing
Responsiblities included daily operations sterile processing support services for 45 ORs, receiving and
tracking of vendor instrumentation, decontamination, inspection, assembly, packaging, sterilization,
distribution of surgical instrumentation and medical devices used in surgery via case cart systems.
Compliance with regulatory agency standards and recommended practices regarding the care and handling of
surgical instrumentation, employee safety, equipment, and environmental controls. Participate in research
projects that relate to automated processing equipment. Reported to Director Materials Management /
Manager General Services Division. Managed 78 FTEs to include Coordinators, Supervisors, and
Technicians. Collaborate & strategize w/OR and General Service leadership teams to optimize efficiency &
allocation of resources: staffing, equipment, instrumentation resources, ordering, allocation, tracking, billing
of consigned pacing leads and devices.
EDUCATION
Practical Nursing Education - Wilkes Community College, Wilkesboro, NC 1975
Operating Room Technology - Bowman Gray School of Medicine, Winston Salem, NC 1978
CONTINUING EDUCATION
• AAMI Association for the Advancement of Medical Instrumentation: GMP Requirements and
Industry Practice, December 1997
• The Certification Board for Sterile Processing and Distribution: Certified Sterile Processing and
Distribution Technician, May 2010
• The Institute for Mgmt. Studies: Aligning Key Elements that Drive Performance/Strategic
Leadership; Dr. Vicere, October 2012
• International Association of Healthcare Central Service Materiel Management: Certified
Reprocessing Sterile Processing Technician, May 2013
PAMELA BENTON PAGE 2
PROFESSIONAL MEMBERSHIPS
NC Association for Central Service Professionals
International Association of Healthcare Central Service Materiel Management
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