Customer Service Technician

EUGENE FULLER

**** ** ** ** ? Jeffersonville, VT 05464

(H) 802-***-**** ? (C) 802-***-****

************@*****.***

SENIOR ENGINEERING TECHNICIAN

MASK LAYOUT DESIGNER ? ELECTRICAL ? PRODUCT TECHNICIAN

Willing to relocate

> 14+ years of success improving machine availability and performance

that has heavily contributed to achieving productivity goals

> Expertise in design manipulation, identification, and management of

technical errors

> Ability to analyze parameters and formulate and submit corrective

action plans to physical designers for application specific integrated

circuits (ASIC)

> Reputation for delivering premiere face-to-face customer service to

global customers and vendors

> Acted as a mentor by providing training to new technicians on standard

processes, machinery and protocols; orchestrated meetings to provide

company objectives and team unification

Engineering Skills Include:

? Fabrication Processes ? Lean Principles ? ABB PLC

? Design Rule Check ? HVAC Operations ? Variable Frequency Drive

? Layout vs Schematic ? Data Manipulation ? Vendor Relations

? Product Release ? Johnson Controls ? Building & System Control

Interaction

Technical Proficiencies:

Micro Soft Office, Unix, Calibre, Mentor, Synopsis, Hercules, Files

Systems (AFS, DFS, GSA)

Hercules/Calibre DRC-evaluation of ground rule results (ASIC Full chip) to

provide corrective action if warranted to Physical Designers.

Hercules/Calibre LVS-evaluation of compare results (ASIC Full chip) to

provide corrective action if warranted to Physical Designers.

PROFESSIONAL EXPERIENCE

IBM, Essex Junction, VT (1987-2013)

Product Engineering Technician/Sr VLSI Mask Designer/Verification-Release

(1999-2013)

Developed and tested solutions to solve technical problems in areas of

research and development, manufacturing, sales, construction, inspection,

and maintenance. Assisted engineers, inspected products, conducted tests,

and collected data.

> Collaborated with engineers and scientists to create, modify and test

leading edge, customized products

> Streamlined production process by facilitating meetings with design

team and content matter experts to determine cost-effective corrective

actions

> Contributed to research and development (R&D) during early product

development; verified the first ASIC test sites in CU45 technology

> Ensured manufacturing schedule remained on track by collaborating with

design team to create verification flow, test design in lab and verify

the design prior to production

> Prepared and conducted experiments and calculated, recorded and

reported all results

> Anticipated and diagnosed problems and performed scheduled maintenance

procedures

EUGENE FULLER ? ************@*****.*** page 2

IBM Product Engineering Technician continued

> Utilized computer-aided design and drafting equipment including GYM-

IBM's internal CAD system for design verification purposes

> Assured ultimate product quality by monitoring and auditing line

operators and addressing and troubleshooting production issues as they

arose

> Developed expertise on ASIC products including Sony-Ulala, Huawai-SD5**

and SD5*** product lines, Cisco-Doppler, Apple U3 Heavy and U4Kodiak

chipset

> Reduced incidences of down time by monitoring available inventory and

assuring adequate numbers of spare parts were available

> Expedited provision of customer prototypes by directly delivering to

vendor and customer sites

> Forecasted and maintained a reliable schedule in the creation of

complex technical designs; successfully met or exceeded each products

established turn-around-time (TAT)

> Collaborated with Circuit Team for optimal planning and construction of

proposed design

> Verified design plans against physical and electrical checks and

guidelines; work with design team to clarify guidelines and ensure

solutions that will pass quality checks

> Championed improvements to analytical tools and overall processes to

drive timely production

Senior Facilities Maintenance Technician (1991 - 1999)

Maintenance and installation of air, liquid and gas related products.

Monitor controls and activation processes for products including Johnson

Controls, Modicon PLC.

Manufacturing Operations (1987-1991)

Provided maintenance support to systems both within and outside of the

clean room. Developed expertise on Back End of the Line (BEOL)

manufacturing and testing and wafer fabrication processes.

EDUCATION & CERTIFICATIONS

Associate of Engineering -Major: Electrical and Electronics Engineering

Technology

Vermont Technical College - Randolph, VT- 1996

International Traffic in Arms Regulations (ITAR) Certification

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