Sales Customer Service
Resume:
V I NCE E . B I RDWELL
**** #** ***** ******* **** Mesa, AZ 85213
480-***-**** (h) / 480-***-**** (c) v ************@*****.***
Qualifications for Service and Operations Management
Possesses over 20 years of experience leading start-up and turnaround initiatives.
Commit ted to positively impacting bottom-line results, sales, customer retention and
employee retention. Transforms underperforming departments, divisions and companies
i nto growth and profitabili ty. Applies team-oriented management approaches.
R aised direct sales from $4.5M to $14M the fi rst year, to $31M the next year,
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and projected to exceed $90M this year. Increased profit margins from 27% to 41%
over a four-year period.
M anaged a $45M+ international sales campaign, directly contributing sales of
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$25.5M. Secured revenue targets and customer support, field service personal and
logistic solutions for a complete wafer fabrication facility shutdown and relocation.
Key Strengths
Financial Management, Service and Sales Team Management and Motivation, H uman
Resources & Recruiting, Global Operations, Customer Relations, Project Management,
T raining & Development, Manufacturing Supervision, Contract Management and Mergers
& Acquisitions,
Additional H ighlights
Led company growth from 6 employees to 28 domestic and 15 international field
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service personnel, delivering a boost in sales from $18M to $45M over a two-year
period, including 100% service contract renewal.
Developed a strategy to drive growth, purchasing equipment in need of repair and
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selecting independent contractors to complete the work. Generated additional sales
and revenue streams in addition to new clients.
C reated a plan to acquire warehousing and site logistical support for a large
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equipment purchase and factory shutdown in Madrid, Spain. Initiated and led the
p roject, completed 13% under budget.
Met with a client concerning a multi-million dollar sales order. Hi red independent
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contractors and relocated services to The Netherlands to create a 24/7 schedule and
meet the client’s deadline.
P rofessional Synopsis
CER TECHNOLOGY, LLC
Di rector of Sales and Site Operations 2006-Present
B uilt a sales and service organization doing complete Biomedical and Facilities
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Asset Management Organization.
Total Overall Medical Campus and Site Management. Responsible for 6 hospitals in
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addition to multiple medical clinics and ancillary services providers throughout the
SW. Had approx.150 direct and indirect reports at all t imes with P&L responsibili ty
i n excess of $25M USD.
Completed multiple system integrations, facilities overhauls, total physical audits,
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construction, plant expansions and oversight of the full spectrum of system facilities
management solutions. Specialized in clinical and facilities engineering to include;
budgeting, cost containment, employee retention, personnel performance &
i mprovement, cross utilization & t raining, r isk management, equipment utilization
& performance, facilities maintenance and cost containment procedures throughout
t he hospital or clinic.
Developed and implemented a unique strategy and team to market, sell and
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i mplement a commercial web based EMR and Electronic Billing and Coding platform
to DR’s., clinics and small service providers. This enabled us to not only create
revenue for CER through additional sales and service opportunities; it also created
additional marketing in-roads for our asset mgt. operations. Managed 21 ind. reps
and 5 service organizations in 5 states.
Completed multiple Joint Commission reviews and site inspections with Zero Major
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( Type 1) Deficiencies and few minor (Type 2) errors at any t ime.
ADVANCED TECHNOLOGY SERVICES, INC .
President 1997-2006
Directed start-up operations; including business development, marketing, financing
i nitiatives, financial management, logistics, HR, global exporting, facility sourcing and
buyout targeting, equipment refurbishments and clean room operations. Supervises 15
domestic and 7 international direct reports as well as 3 domestic partner organizations and
6 i nternational representative fi rms. Coordinates global representative agreements,
customer service and refurbishment hardware and software engineers and developers along
w ith operational procedures with affiliates in Europe and Asia.
Completed the purchase and relocation of seven equipment sets from US-based
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manufacturing companies valued at $140M, representing over $455M in sales over
t he following four-year period.
Purchased and liquidated a factory with Fujitsu Corp. during the shutdown of a
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wafer manufacturing plant in England. Maintained P&L for staffing, operations,
and logistics with a $8.3M budget.
Service, Refurbishment, Installation and De-Installation responsibility for all wafer
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fabrication facility equipment purchased or sold in all sales, purchases and
i nstallation campaigns on a global basis.
Logistical planning and implementation for multiple cross count ry and
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i nternational factory moves, relocations and equipment purchases and sales. This
i ncludes air, over the road, sea and rail logistical planning for hundreds of shipments
and equipment moves in a very short timeframe, utilizing all methods of t ransport
for cost savings, equipment safety and installation planning at the destination.
E xport Controls and ECCN verification and oversight for every piece of equipment
sold anywhere in the world.
M EGA SYSTEMS & CHEMICALS
Di rector, Worldwide Field Operations 1995-1997
Developed and oversaw field sales and services, technical support and t raining, and safety
departments including 36 direct reports worldwide, ensuring project accountability from
manufacturing through product lifetime. Successfully developed staff members, initiating a
focus on improved customer site support in the areas of on-site engineering and product
i mprovement, spares management, second source parts program, cost containment
p rocedures and failure reporting protocol. Created multiple process improvement programs
to maximize efficiencies in materials, engineering, manufacturing, failure investigation,
and reporting functions.
Secured plant and field safety, OSHA compliance, Right to Know procedures, and t raining.
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Coordinated customer care and service requirements for Intel Corporation, provided
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technical support, maintained, and repaired electrical, mechanical, and f luidic
p roblems.
Achieved certifications by several leading semiconductor industry companies, including
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I ntel and AMD as an in-house quality and source inspector.
H EMATOLOGY, COAGULATION, CHEMISTRY & HISTOLOGY
Area Lead Field Service Engineer 1989-1995
(At Instrumentation Laboratory, Coulter Electronics and Beohringer Mannheim Inc.)
Managed a four-state customer base. Provided customer service, t roubleshooting, repair,
and applications for multiple lines of clinical laboratory diagnostic equipment, including
Coagulation, Hematology and Chemistry.
U NITED STAES NAVY
H ospital Corpsman / H istology and Medical Laboratory Technician 1981 - 1989
8.5 years, multiple Sailor of the Year and Quarter awards, Distinguished Service Medal,
G renada Campaign Ribbon (Operation Urgent Fury), Honorable Service Ribbons,
Honorable Discharge
Credentials;
Bachelors of Business Science Management, National Luis University
Published: “Remote Controlled T ransdermal Therapeutic D rug
D elivery Device”
(US Patent #6723086 B2)
N ASD Series 6 & 63 Licensed - Arizona Life & Health I nsurance Licensed
References for Vince E. Bi rdwell
D r. Balaram Puligandla, MD
Chief of Laboratory Medicine
Kaiser Permanente Hospital Oakland
T im Johansen
CEO/President
Express Freight
San Francisco. Ca.
M aria Bostrom
Chief Administrator
Advanced Technology Services, Inc.
W illiam K. Bassuk
CEO
CER Technologies, Inc.
1246 Vista Del Rio
San Antonio, Tx.
Shane Hughes
M anaging Director
Millennium Investment Partners
Charlotte, North Carolina 28277
Christopher Balding Ph.D
P rofessor in Residence of Economics
Peking University
Shenzhen China
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