Project Test

ANNIE SUNNY

Tel Res: 905-***-****

Mobile phone # 647-***-****

Email: *****.*****@*****.***

PROFESSIONAL PROFILE

Quality Assurance Specialist/Analyst for various projects- some of the

responsibilities included Analysis of Business Requirement Documents,

Functional Design Documents, System Use Case Maps and Documents, Code table

documents, Writing Test Plans, designing, documenting, and executing test

plans/scripts for all stages of the projects. Specific experience includes

the following:

Knowledge of QTP. Knowledge of QTP to do Functional and regression testing

through a user interface such as GUI or web interface .

As a Quality Assurance Specialist carried out End to end system testing

which included functional, regression, Interface testing. Carried out

Analysis of the Functional Design Document to create test plans, test

scripts, open problem reports, retest the fixed defects.

As a test analyst analyzed Business Requirement, functional requirements,

created test scripts, and expected results, to comprehensively test all new

business procedures and system processes developed to support the business.

Carried out the execution of the test cases, documented actual results, and

documented resulting issues for resolution.

Testing tools - Defects raised using the tool TFS - Team Foundation

Server, Remedy- 8.1 Version,Test Director, Test Manager, Clear Case, Clear

Quest, Test Base, Load

Runner, BI Tool, IBM Rational Requisite Pro, IBM Rational Clear case

explorer, Share point,

EMPLOYMENT HISTORY

Company: Agricorp,Guelph Canada

Nov 2012 -Sept 2013

Software Quality Analyst/Tester Contract

CPC -Cross Program Customer -project worth over a million.

Agricorp delivers risk management programs that are responsive to the

changing needs of agriculture.

Helps producers remain financially secure, retain current markets and

reach new ones with professional, quality, and efficient assistance.

Provided Farmers various programs like AgriStability, AgriInvest,

Production Insurance, RMP etc.

Methodology, standards

UML-Unified Modeling language, BPMN-standard Business Process Modeling

Notation (BPMN)

CPC Concepts

CPC recorded"tombstone" information about customers. Tracked

relationships between:

Contacts, Activities,Farm Business Entities,External

Organizations,Addresses and Farm Locations, Relationship Maintenances etc.

CPC -Portal - Customers registered to work with programmes associated with

Farm Business Entities.

Environment; Siebel Application in System test Environment, Development,

Staging and User acceptance environments UAT. Web

Portal environments.

Testing tools

Siebel Application -Testing the functionality, regression based on user

roles

TFS-Team Foundation Server Used to Create Variances

Share point- Traced relationship between Use case steps to System

requirements to verify that high-level requirements are represented in the

detailed software requirement specs.

Project: CPC- Siebel Project: Agricorp Canada

Web Portal Project: Agricorp Canada

Tested Siebel Application and Agricorp Portal for Agricorp Canada. Main

responsibilities included Test Plans, Test Strategies, designing,

documenting, and executing test plans, test scripts for all stages of the

projects.

Development of test plans, test scenarios, test cases and test scripts

Experience with non-functional testing

Functional testing included various functionalities based on customer

products.

Tested various Programs and products for Farmers in Canada. Example:

AgriStability, Agri invest, Product Insurance, RMP Live stalk etc.

Functional testing included Farm land verification, Authorized contacts,

Addresses for Farm lands.

Created, tested corporate, individual and partnership shareholders.

Defects were reported and retested before the next promotion.

Coordinated with project team members and managers for knowledge transfer

by giving one- on -one - training on CPC Project.

Gave an understanding of policies and insurances and how it is to be tested

in Siebel.

Transferred technical knowledge to team members.

Extended help in writing test plans and test scripts.

Interface testing included testing between Siebel application and legacy

systems like CIMS and ZEPHYR.

XML files generated were made sure that the file is correct with

information's being transferred between the two systems.

Knowledge of Siebel Builds and migrations

SRF files being compiled and promotion takes place before each testing.

List of implementation tasks performed before each promotion.

Extensive experience with desktop tools Visio, MS Office, MS Project, MS

Outlook).

Always met strict deadlines by spending extra time on each project. If not

through discussions a work around was communicated.

Company:DFAIT,Ottawa

Feb 2012 - Nov 2012

Software Quality Analyst/Tester Contract

Environment; Siebel 8.1 Application in System test Environment, Development

environment, UAT environment

Project - TRIO2

Some of the responsibilities include analytical problem solving and

decision making. Analysis of Business Requirement Documents, Functional

Design Documents, System Use Case Maps and Documents, Code table documents,

Release notes, Test Plans, designing, documenting, and executing test

plans/scripts for all stages of the projects.

Attended JAD sessions with business to prepare use cases and detailed

requirements and worked on System requirements, test cases, executing test

cases.

Defects raised using the tool Remedy- 8.1 Version

Blueprint -Used to create Requirements, use cases, and generate test

scenarios

The project is based on Foreign affairs and trade relationships.

Extensive experience with desktop tools Visio, MS Office, MS Project, and

MS Outlook).Always met strict deadlines by spending extra time on each

project. If not through discussions a work around was communicated.

Development of test plans, test scenarios, test cases and test scripts

Created defects, retested.

Experience with non-functional testing

Company: Agricorp,Guelph Canada

August 2011 Feb 2012

Software Quality Analyst/Tester Contract

CPC -Cross Program Customer -project worth over a million.

Agricorp delivers risk management programs that are responsive to the

changing needs of agriculture.

Helps producers remain financially secure, retain current markets and

reach new ones with professional, quality, and efficient assistance.

Provided Farmers various programs like AgriStability, AgriInvest,

Production Insurance, RMP etc.

Methodology, standards

UML-Unified Modeling language, BPMN-standard Business Process Modeling

Notation (BPMN)

CPC Concepts

CPC recorded"tombstone" information about customers. Tracked

relationships between:

Contacts, Activities,Farm Business Entities,External

Organizations,Addresses and Farm Locations, Relationship Maintenances etc.

CPC -Portal - Customers registered to work with programmes associated with

Farm Business Entities.

Environment; Siebel Application in System test Environment, Development,

Staging and User acceptance environments UAT. Web

Portal Environments.

Testing tools

Siebel Application -Testing the functionality, regression based on user

roles

TFS-Team Foundation Server Used to Create Variances

Share point- Traced relationship between Use case steps to System

requirements to verify that high-level requirements are represented in the

detailed software requirement specs.

Project: CPC- Siebel Project: Agricorp Canada

Portal Project: Agricorp Canada

Tested Siebel Application and Agricorp Portal for Agricorp Canada. Main

responsibilities included Test Plans, Test Strategies, designing,

documenting, and executing test plans, test scripts for all stages of the

projects.

Development of test plans, test scenarios, test cases and test scripts

Tested various Programs and products for Farmers in Canada. Example:

AgriStability, Agri invest, Product Insurance, RMP Live stalk etc.

Functional testing included Farm land verification, Authorized contacts,

Addresses for Farm lands.

Created, tested corporate, individual and partnership shareholders.

Defects were reported and retested before the next promotion.

Coordinated with project team members and managers for knowledge transfer

by giving one- on -one - training on CPC Project.

Gave an understanding of policies and insurances and how it is to be tested

in Siebel.

Transferred technical knowledge to team members.

Extended help in writing test plans and test scripts.

Interface testing included testing between Siebel application and mainframe

legacy systems like CIMS and ZEPHYR.

XML files generated were made sure that the file is correct with

information's being transferred between the two systems.

Knowledge of Siebel Builds and migrations

SRF files being compiled and promotion takes place before each testing.

Company: CIC,Ottawa,Government of Canada

Software Quality Analyst/Tester Contract

January 2006 August 2011

Environment; Siebel Application in System test Environment, Integration

environment and Production staging environment. Technical testing carried

out using SQL queries.

Testing tools

Test Manager- used to create test scripts

IBM Rational Clear Quest -Used to report defects. Used personal queries to

query different defects.

IBM Rational Requisite Pro- Used to trace relationship between Use case

steps to System requirements to verify that high-level requirements are

represented in the detailed software requirement specs.

IBM Rational Clear case explorer- Provides access to the exact files and

directory versions that are needed. Used to retrieve documents.

BI Tool- Used to query System requirements, system use cases and save

personal queries

Waterfall and Agile QA techniques used.

GCMS Project:CIC

Some of the responsibilities included analytical problem solving and

decision making. Analysis of Business Requirement Documents, Functional

Design Documents, System Use Case Maps and Documents, Code table documents,

Writing Test Plans, designing, documenting, and executing test

plans/scripts for all stages of the projects.

Extensive experience with desktop tools Visio, MS Office, MS Project, and

MS Outlook).

Always met strict deadlines by spending extra time on each project. If not

through discussions a work around was communicated.

Development of test plans, test scenarios, test cases and test scripts

Experience with non-functional testing

Web Based Applications and Siebel CRM applications used

Experience testing external facing web applications

Authentication and authorization Testing

Localization Testing,User Acceptance Testing

Project 1: Skilled worker, Temporary Worker, Temporary Resident categories.

Quality Assurance specialist/Analyst /Tester for various projects- The

responsibilities included

Analysis of Business Requirement Documents, Functional Design Documents,

System Use Case Maps and Documents.

Writing Test Plans, Test Strategies, designing, documenting, and executing

test plans, test scripts for all stages of the projects.

Analyzed the testing results and documented. Did an end to end test on

skilled worker category by testing from filling out the skilled worker grid

up to issuing visas for the clients.

Testing tools - Clear Case, Clear Quest, BI Tool, IBM Rational Requisite,

Pro, IBM Rational Clear case explorer

Project 2: Family sponsor category

Conducted an end to end testing on Families to be sponsored from abroad

Categories included. Grandparents, Parents, Children.

The assignments included

Writing Test Plans, Test Strategies, designing, documenting, and executing

test plans, Test scripts for all stages of the projects. Analyzed the

testing results and documented.

Testing tools - Clear Case, Clear Quest, BI Tool, IBM Rational Requisite,

Pro, IBM Rational Clear case explorer

Project 3: Refugee category

Conducted an end to end testing to the Refugee category by sponsoring

through an organization until they landed in Canada.

Responsibilities included writing Test Plans, Test Strategies, designing,

documenting, and executing test plans, Test scripts for all stages of the

projects.

Analyzed the testing results and documented. Testing tools - Clear Case,

Clear Quest, BI Tool, IBM Rational Requisite, Pro, IBM Rational Clear case

explorer

Coordinated with project team members and managers for knowledge transfer

by giving one- on -one - training on specific categories.

Gave an understanding on Citizenship and Immigration and enforcement.

Transferred technical knowledge to team members.

Extended help in writing test plans and test scripts.

Knowledge of Siebel Builds and migrations

SRF files being compiled and promotion takes place before each testing.

List of implementation tasks performed before each promotion.

Other Projects at CIC

Experience in GCMS (Global Case Management) project. Siebel CRM Application

v 7.5 and v8.00 features that supports Citizenship, Immigration and

Enforcement Tested the System functionality- on how to process different

categories of applications like Sponsorship Application, Family Class

Applications, Refugee Applications, Temporary Resident Applications,

Permanent Resident Applications, Visitor visas, Worker visas, Student visas

and other different categories.

Experience preparing and generating reports, manuals and other

documentation.

Experience in maintenance, operations. Knowledge of maintenance from the

production support.

Conducted tests to process Temporary Resident Permit visas and Permanent

resident Travel Document for clients.

Carried out functional tests on each category to Approve, Refuse and

Withdraw applications.

Converted Family class clients, Authorization to return Canada clients from

FOSS to GCMS to process visas.

Conducted various tests on Siebel Application with other interfacing main

frame applications like STS,

ICF and FOSS.

XML files and Batch files generated were tested to see the client

transactions between GCMS and interface applications.

Verified the XML files to see if all the data has been transferred to

Siebel Biz-talk and back to GCMS.

Simulated the partner environment through ' Web sphere'. Verified the XML

files transferred to CBSA and back to GCMS.

Functional testing carried out to verify admissibilities - Security,

Criminality, Organized Crime and HIRV for the client to process visas.

Conducted testing on medicals to see if the candidate is medically fit to

process Canadian visas.

Different User Role testing was conducted. .

Conducted field validation tests to verify the list of values matched with

the Functional Seed Data Document.

Validated Data between OLTP (EOM Enterprise Order Management, On-Line

Transaction Processing and OLAP (Analytics, On-Line Analytical

Processing) for Siebel Dashboard Reports.

Carried out Analysis of Business Processes and functionality of the

applications

Conducted Gap Analysis and Health check of the application and the

functional design document.

Created Test Cases, Test Conditions and Expected Results using Test Manager

Executed testing on different types of test data - Seed Data, Baseline

Data, Transactional data.

Smoke Test carried out on Different Screen Views in Integration test

environment and system test environment

Problems being reported in Clear Quest

Fixed PR's being retested in both System and Integration test environments

Conducted Testing on French application based on the Lexicon provided.

Extensive experience in writing test scripts, test cases and test

scenarios,

Conducted testing web applications and reporting defects.

Strong technical skills in SQL, Databases, XML.

Client: Bell Canada,

Software Quality Analyst/Software tester contract

April 2005-November 2005

Environment: Bell Canada Consumer Voice over IP projects- End to End

testing between many critical Bell Systems before deployment to production.

BDV Lite -Applications included for testing consisted of Consumer Voice

over IP Maple Voice Online ordering applications (Bell.ca), CSR ordering

applications, GMS, Digital, Provisioning servers, MCS server, Eportal,

Logicos.

BDV Systems: Maple Voice, Bell.ca, ATA Provisioning Server, MCS, GMS, DCD

extract, Workflow,

Directory Listing: Maple Voice, INBLIF files, ACK files

Project - The project Bell Digital Voice service delivers advanced IP-based

communications capabilities without the need for an Internet connection.

The new Bell Digital Voice has advanced capabilities such as voicemail to

email, additional numbers, enhanced call forwarding and online account

management. Digital Voice is used for all Bell territories in Ontario and

Quebec. Bell Digital Voice is a combination of landline phone service with

VOIP-like features. Project was delivered as per the Canadian Radio-

television and Telecommunications Commission (CRTC) rules and regulations.

ome of the responsibilities included analytical problem solving and

decision making. Analysis of Business Requirement Documents, Functional

Design Documents, System Use Case Maps and Documents, Code table documents,

Writing Test Plans, designing, documenting, and executing test

plans/scripts for all stages of the projects.

Extensive experience with desktop tools Visio, MS Office, MS Project, and

MS Outlook).

Experience in Detailed, System Use case documents, Functional Design

documents,

Detailed Test Plan design, Detail Test scripts

Always met strict deadlines by spending extra time on each project. If not

through discussions a work around was communicated.

Development of test plans, test scenarios, test cases and test scripts

Project- Directory listings became mandatory for VoIP services, for

customers' primary and secondary numbers .Listings to be displayed in the

local directory based on the NPA.

Waterfall and Agile QA techniques used.

Responsibilities

Development of test plans, test scenarios, test cases and test scripts

Web Based Applications and Siebel CRM applications used

Analyzed Business Processes and applications

Successfully completed End-to-End test plan, test cases and test execution,

coordinating efforts among different systems.

Provided a comprehensive set of regression test cases for the existing

functionality for end to end systems.

From a System Integration point, end to end testing included both Web

Ordering online application and CSR applications.

Worked diligently with Development to ensure defects are reported, tracked,

fixed and retested in a timely manner.

Testing included details about Customer's Account information, address

validations, province code change validations etc. on various applications

and servers.

Worked independently in areas of expertise to achieve and exceed project

goals

Client: Bell Canada,

December 2004- April 2005

Software tester contract

Environment: Test Director 7.6, Microsoft Excel, SQL, Siebel Analytic

Project Description:

Worked on Siebel CRM application Version 7.57 which is an Enterprise Order

Management that allows the customer to order selected Bell services on-

line. Siebel Business Intelligence solutions includes Analytics, Knowledge

Management, Performance Management, Online Analytical Processing - OLAP,

Data Mining, Data Warehousing, Customer Analytics, Text mining, Enterprise

Reporting, Customer Intelligence and Analysis

Extensive experience with desktop tools Visio, MS Office, MS Project, and

MS Outlook).

Responsibilities

Development of test plans, test scenarios, test cases and test scripts

Web Based Applications and Siebel CRM applications used

Analyzed Business Processes and applications

Conducted English and French application testing

Conducted Defect testing in System Integration Environment (SIT) and QA

Environment using Test Director.

Validated Data between OLTP (EOM Enterprise Order Management which is On-

Line Transaction

Processing) and OLAP (Analytics which is On-Line Analytical Processing).

Carried out navigational testing on Dashboard screen to gather details

about Customer's Account

Information, Opportunities, Quotes and Orders, Revenue Objective,

Actuals -To-Date, Run-Rates

Won-to-Date, Credit Adjustments, Gap and % to Objectives.

Generated reports within Siebel Analytics. Reports were validated with EOM

data

Experience in Detailed, System Use case documents, Functional Design

documents,

Detailed Test Plan design, Detail Test scripts

Client: Bell Canada

Software tester/ Analyst contract

Environment: Microsoft outlook, Test Director 7.6, MS Visio, Microsoft

Excel, ICM, MSP IVR, Web view Server, Symposium, IEX, Etalk / Witness,

Meridian PBX Integration, Oracle, EDW, CTI Integration

Project Description:

The WCRP project is a skills-based routing solution based on Cisco ICM with

Nortel Symposium 4.2 and IVR integration, to support Wireline lines of

business (SMB and Consumer) in Ontario and Quebec. Besides the Cisco ICM

solution, the project included the deployment of MSP based virtual queuing

and translation routing technology. Web view reporting was used to

retrieve the reports.

Responsibilities

Development of test plans, test scenarios, test cases and test scripts

Experience with non-functional testing

Waterfall and Agile QA techniques used.

Web Based Applications and Siebel CRM applications used

Created Test cases for UAT testing

Created Small Medium Business Routing Test cases using Test Director 7.6

Created Call type test cases using different call flows based on design

document.

Validated test cases as per the requirements.

Received training on ICM product and System administration.

Attended daily meetings.

Bell Mobility

July 2004 -November2004

Software Tester contract

Environment: Windows NT, Windows XP, TOAD for SQL server, HP-UNIX, CSM-

Amdocs applications.

Project Description:

Amdocs Billing System - NM1 experience- A new service order code was

introduced with the price plan for local and long distance features for

calling inside Canada and outside Canada.

Four enhanced Bell Mobility Web Order Form reports and one new report. Used

Test Director Tool.

Extensive experience with desktop tools Visio, MS Office, MS Project, and

MS Outlook).

Responsibilities:

Development of test plans, test scenarios, test cases and test scripts

Created Test cases for UAT testing.

Attended daily meetings with the business and the testing team.

Performed end to end functional testing.

As per the business requirement performed black box testing.

TOAD was used to query the database with SQL commands.

Created CSM accounts for testing purposes.

Created Requirements and test cases using Test Director 7.6

Validated test cases as per the requirements.

Created defects in Test Director, prioritized and tracked defects.

Retested the defects once the fixes were code dropped.

Performed acceptance test once the codes were dropped

Performed regression test for the project to see if existing functionality

worked.

Tested e-care applications to make sure all the BANs are included with the

correct features.

Rogers Wireless Development Centre- Software Tester contract

June 2003 - July 2004

Environment: HP-Unix, Windows XP, TOAD for SQL server, Test Director,

Amdocs applications.

Project Description: Corporate online billing and reporting application. A

new web based application that enabled business accounts with a company

code to view, pay, approve, and perform analysis on their usage and billing

information via the internet.

Other Ensemble applications based projects were included in system testing.

Some of the responsibilities included analytical problem solving and

decision making. Analysis of Business Requirement Documents, Functional

Design Documents, System Use Case Maps and Documents, Code table documents,

Writing Test Plans, designing, documenting, and executing test

plans/scripts for all stages of the projects.

Extensive experience with desktop tools Visio, MS Office, MS Project, and

MS Outlook).

Always met strict deadlines by spending extra time on each project. If not

through discussions a work around

Was communicated.

Responsibilities:

Development of test plans, test scenarios, test cases and test scripts

Experience with non-functional testing

Waterfall and Agile QA techniques used.

Web Based Applications and Siebel CRM applications used

Experience testing external facing web applications

Authentication and authorization Testing

Localization Testing,User Acceptance Testing

Conducted analysis and testing of Business Processes and applications

Carried out testing on both English and French applications

Worked on web based applications based on J2EE technology, JDBC, Web Logic

Server, Java, Servlets, Javascript, ASP, XML.

Tested Web application for each Netscape browser versions 4.1, 4.6, 5.1,

6.1, 7.0

Modules used for testing: Electronic invoice presentation, One Time

Payment, Email notification, online reports presentation, Session

management, Main Loader, Report Setting.

Various aspects of payment were tested using credit card of various

companies like Visa, Master Card, Amex, in real time and dummy mode. Used

different expiry dates, different first name and last name, different

billing addresses. Different hierarchical logins were tested for online

payment applications. Defects reported to developers, fixes tested when

code delivered to QA environment.

Functional end to end testing of Amdocs applications on- HP Unix platform

Used Test Base tool to create requirements and test cases.

Testing included analysis, design, and defect tracking.

Opened pests and retested the pests once the software change was

implemented.

Worked on Release implementations.

Worked on analyzing problems in MPS(Message Processing System) and

provided impacts to the business as required

Prepared Functional requirement documents based on projects.

Attended daily trouble ticket status meetings for message processing

system.

Tested French application based on the Lexicon provided.

Experience in documenting detailed design models.

Extensive experience in writing test scripts, test cases and test

scenarios,

testing web applications and reporting defects.

Proficiency with desktop tools (Visio, MS Office, MS Project, MS

Outlook).

Strong technical skills in SQL, Databases, XML.

Experience in dealing with multiple teams representing various areas in

delivering the project.

Demonstrated capacity to work collaboratively with client organizations.

A team player with a track record for meeting strict deadlines.

in depth understanding of the entire Software Testing processes

Proficient with different Types of software testing and testing

methodologies

TECHICAL SKILLS AND ABILITIES

Visual Basic projects: ATM Simulator and Contact Manager

C Language projects: Payroll and Customer Database

C++ Language projects: Calendar and Card game Black Jack

Database Management Systems project: Travel Management

Assembler project: Counters program

UNIX project, Windows NT project:

Knowledge of Java, xml, html, sql, Advanced Mercury Test Director, TOAD,

Load runner, Winrunner.

EDUCATION

BS in Computer Applications

Computer Programmer Analyst Diploma- CDI College of Business and

Technology, Toronto.

Certification on Load Runner- Mercury Interactive-First

Contact Software Consultants

Computer Programmer Diploma- Tech data Systems,India

Master of Science-University of kerala, India

Bachelor of Science - University of kerala, India

TRAINING

Training received on Siebel Application, Amdocs Applications, Tuxedo, IBM

Maestro, Configuration management. HP pavilion computers. Roadrunner

training certification, CISCO ICM product training and ICM System admin

training

Contact this candidate