Human Resources Manager
Resume:
KELLY DUGAN
***** **** ***** ***** • Humble, Texas 77396
281-***-**** • *********@*****.***
Power Resources
Baytown, TX
HR Coordinator
Please review my resume in application for the HR Coordinator position. If you do, you will find me to be a
proven human resources specialist with over 15 years of experience for positions in HR and benefits
administration. My ability to orchestrate PeopleSoft implementations and upgrades, manage employee
benefits plan enrollment and maintenance, and ensure compliance with state and federal requirements
should make me an outstanding value for your organization.
Based on my lengthy tenure as HR Services Manager and Benefits Manager at Fortune 500 Company
Macy’s, my notable competencies also include data research/reporting and employee support. Among my
key personal traits are clear written and verbal communication, creative problem solving, and efficient
multitasking in fast paced, deadline driven business and HR settings.
Some of my career highlights include:
• Creating and deploying new HR Services organizational training and development materials,
documents, and manuals.
• Transitioning all May Company stores and staff from legacy systems to PeopleSoft following the
company’s acquisition by Macy’s.
• Being an integral participant in Bloomingdale’s union negotiations and benefits conversion of union
personnel.
I would like to speak with you to further discuss the possibility of contributing to your organization’s success.
Please contact me at your convenience to arrange an interview. Thank you for your time and consideration,
and I look forward to hearing from you soon.
Sincerely,
Kelly Dugan
Resume
KELLY DUGAN
13711 Cole Point Drive • Humble, Texas 77396
281-***-**** • *********@*****.***
ADMINISTRATION: Benefits & Human Resources
Successful human resources professional with over 15 years of professional experience for positions in HR and
benefits management. Proven ability to organize benefits plan enrollment, administration, and updates.
Expertise in enterprise wide human resources information systems (HRIS), including PeopleSoft. Track record
providing service, support, and information to employees and clients in a timely and accurate manner.
Areas of Expertise
HR Management • Employee Benefits • HRIS Implementation & Upgrades
Regulatory Compliance • Project & Program Management • Process Improvement
Data Research & Analysis • Client Service & Support • Quality Control • Issue Resolution
PROFESSIONAL EXPERIENCE
KBR/ALLSTATES TECHNICAL SERVICES HOUSTON, TEXAS • 2013 to Current
A leading global engineering, construction and services company supporting the energy, petrochemicals,
government services and civil infrastructure sectors.
Benefits Generalist (2013)
Currently working under contract to Administer employee health and welfare benefits program enrollment,
updates, deductions, refunds, educational assistance and service awards.
MACY’S / FEDERATED DEPARTMENT STORES – Mason, Ohio • 1997 to 2013
Fortune 500 retail chain with over $25 billion in annual revenues and 175,000 employees.
Resume
HR Services & Benefits Manager (2011 to 2013)
Administered employee health and welfare benefits program enrollment, updates, deductions, and refunds.
Resolved sensitive and escalated human resources issues in collaboration with legal staff and regional HR
departments. Maintained regulatory compliance with ERISA, FMLA, COBRA, and HIPAA. Recruited, trained,
mentored, evaluated, and led personnel team, including in call center environment. Consolidated data and
prepared reports on key metrics for strategic business partners.
Highlights & Accomplishments:
• Created and deployed new HR Services organizational training and development materials,
documents, and manuals.
• Earned Manager’s Award for superb results in annual enrollment period leadership.
• Completed multiple special projects to improve performance.
• Recognized by executive leadership for positive contributions.
System Manager (2008 to 2011)
Oversaw accurate and efficient PeopleSoft system operations. Upgraded, updated, and troubleshot software
in cooperation with systems team. Hired, developed, and supervised employee teams. Managed benefits
data tables, queries, and reporting. Handled benefits programs, rates, and plans. Instrumental role in all
stages of annual benefits enrollment from initiation to completion.
KELLY DUGAN • Page 2 • *********@*****.***
Highlights & Accomplishments:
• Transitioned all May Company stores and staff from legacy systems to PeopleSoft following
acquisition by Macy’s.
• Devised and distributed training documents for new benefits administration procedures and systems.
• Key player in creation of Retro Ben module for PeopleSoft.
Benefits Manager (2007 to 2008)
Orchestrated benefits processes and served as HR liaison for all Macy’s East and Bloomingdale’s stores.
Directed team in health and welfare plan processing, enrollment, and conversion functions. Completed
projects to meet corporate requirements for schedule and quality.
Highlights & Accomplishments:
• Integral participant in Bloomingdale’s union negotiations and benefits conversion of union personnel.
• Prepared and implemented enrollment forms.
Resume
Benefits Analyst (2005 to 2007)
Supported employees with HR and benefits administration through issue research and resolution. Provided
data on eligibility, relocations, and updates.
Highlights & Accomplishments:
• Recognized as information resource and subject matter expert.
• Earned rapid promotion to management position due to performance levels.
COBRA Representative (1997 to 2005)
TECHNICAL SKILLS
PeopleSoft, Oracle, Taleo, Lotus Notes
Microsoft Office (Word, Excel, PowerPoint, Outlook), Windows
VOLUNTEER ACTIVITIES
MCCS Mason
United Way
Partners in Time
Fine Arts Fund
MS Walk
Habitat for Humanity
Resume
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