Manager Quality

ALBERT HALL

**** ********** *****, ******, ***** 75034 ( 972-***-**** (

**********@**.**.***

I have several years of experience in quality, environmental, health

and safety and operations management in a wide range of manufacturing

environments. As a quality manager, quality engineer and ISO

management representative, I have developed, implemented and

maintained ISO 9001 and TS 16949 quality management systems. I also

have several years of experience as an EHS Manager. I have developed,

implemented and maintained EHS programs certified to ISO 14001 and

OHSAS 18001. I also have experience responding to and addressing OSHA

inquiries. I have also been successful in significantly reducing

customer complaints as well as the associated cost through improved

product quality. I have several years of experience as the primary

point of contact for resolving customer complaints and management of

warranty processes. Given the number of roles that I have held

concurrently, my ability to manage multiple projects simultaneously

has been proven over the years. Methods such as root cause analysis,

statistical process controls (SPC), six sigma based methods, and lean

manufacturing principles have been used to improve processes starting

at the point of design concept. My quality assurance experience

includes extensively working with customers, suppliers, domestic and

international contract manufacturers, the sales force, and

manufacturing personnel. Advanced product quality planning, FMEA's,

and control plans were used in many cases to ensure that new product

rollouts were successful. I also have extensive experience in the

evaluation and development of quality validation and quality check

systems. I have experience developing standard operating procedures

(SOP's), specifications, FMEA's, and control plans for all of the

production processes in a manufacturing facility. I have been

certified as an internal auditor of ISO 9001, ISO 14001, TS16949 and

OHSAS 18001 management systems, and I have conducting internal audits

for more than thirteen years in a wide variety of industries.

I also have operations/production management experience. As an

Operations Manager, I was responsible for all manufacturing operations

at the plant including meeting monthly revenue targets and

verification of forecast, profit and loss goals, developing budgets,

meeting manufacturing metrics, warehousing, headcount, EH&S (including

hazardous waste management), shipping and receiving, purchasing,

inventory, scheduling, MRP, capacity planning, and customer service.

I have also worked closely with both the sales force and the customer

on issues such as meeting customers' changing requirements and

resolving problems. I have extensive experience in the development

and use of production scheduling and capacity management systems (i.e.

MRP and ERP systems) as well as efficiency, utilization and waste

tracking reports. I have managed several new product introductions as

well as new equipment acquisitions and installations. I have

initiated several lean manufacturing and six sigma process improvement

projects that have resulted in substantial real life savings.

In short, I have general knowledge of many different manufacturing

processes and business operations and have been a success problem

solver and change facilitator. I have managed personnel in both union

and non-union environments. I have also managed both hourly and

salaried employees, and I have experience developing and presenting

complete training programs for new processes and procedures.

Sincerely,

Albert Hall

ALBERT HALL

4832 Northshore Drive Frisco, Texas 75034 ( 972-***-**** (

**********@**.**.***

Summary: Current and previous positions include Quality Manager, EHS

Manager, Quality Engineer, Operations Manager, Six Sigma Green Belt,

ISO / OHSAS Management Representative, Loss Prevention Consultant

Education: TEXAS A&M UNIVERSITY, College Station, Texas

Bachelor of Science, Engineering, May 1994

EXPERIENCE:

DE LA RUE NORTH AMERICA INC. Irving, Texas

(4/08-Present)

Quality Manager

Design, implement, and maintain the overall quality assurance

processes including the promotion and execution of quality standards,

inspection processes, testing methodologies, quality control plans,

failure mode and effects analysis (FMEA), standard operating

procedures, documentation control, process audits, corrective /

preventive actions (CAPA), root cause analysis, 8D, statistical

process controls (SPC) and other six sigma based problem solving

methodologies.

Develop, document and deliver training material on quality standards

and improvement methodologies and processes.

Design and/or specify inspection and testing procedures for incoming

quality control, in-process inspection, final factory acceptance, and

site acceptance tests.

Team with contract manufacturers and suppliers to develop quality

assurance processes that will ensure the product quality delivered

meets all requirements.

Develop, implement and manage first article acceptance process, based

on standard production part approval process (PPAP).

Implement and maintain design assurance processes and CRB team for

reviewing all engineering changes and new designs to ensure the

designs meet standard GD&T standards and will achieve the desired

results.

Interface with suppliers and customers concerning complaints and

problems with products or services to assure that proper root cause is

determined and effective corrective action is implemented.

Create and manage departmental budget, including headcount and

expenses.

EHS Manager

Serve as the EHS representative for the facility. Maintain knowledge

of federal, state and local EHS regulations and legislation issued by

OSHA, the EPA, TCEQ, CE, UL, etc. Maintain ISO 14001 and OHSAS 18001

certifications and serve as a liaison between regulatory bodies and

agencies to address any concerns. Maintain applicable air and water

permits.

ISO/OHSAS Coordinator

Maintain ISO 9001, ISO 14001 and OHSAS 18001 certifications. Function

as the Management Representative for the site. Train, develop and

lead internal audit team.

DATAMATIC, LTD. Plano, Texas

(6/06-2/08)

Quality Manager

Manage and lead all business activities and decisions involving the

quality programs at Datamatic, including ISO 9001:2000 implementation,

operational policies, and environmental and safety programs. Use of

quality tools such as SPC, root cause analysis, MIL STD 105E, ANSI

Z1.4, FMEAs, corrective/preventive actions, internal audits, error

proofing, and quality improvement teams to improve overall operations

and product quality. Evaluate PCBAs'against IPC-610 requirements.

Monitor and work with customers and internal cross-functional teams to

resolve customer complaints. Manage the implementation of quality

systems for multiple international manufacturing sites as well as an

incoming quality control inspection program.

EHS Manager

Develop and implement a environmental, health and safety program.

Train all employees on new processes and programs. Perform monthly

EHS inspections and present results with corrective actions necessary

to senior management team. Respond to and inquires from external

regulatory agencies.

PETERBILT MOTORS Denton, Texas (8/04-

6/06)

Quality Engineer

Aggressively pursue a reduction in the number of supplier defects

through corrective / prevention of defect causes through the use of

formalized methodologies such as Six Sigma, Root Cause Analysis, and 8

D methodologies. Perform audits of the plant's quality management

system for compliance to the ISO 9000:2000 standard. Actively

participate in 3-10 day project meetings to improve overall assembly

operations and product quality.

OWENS CORNING Dallas, Texas

(4/03-8/04)

Quality Engineer

Coordinate quality activities at the OEM Solutions facility in Dallas,

TX and in tandem, the OEM Solutions facility in Los Angeles, CA.

Develop, implement, and maintain a TS16949 quality management system.

Responsible for leading the APQP Process, developing control plans,

PFMEA's, PPAP's, production tooling, and Gage R&R studies.

Environmental & Safety Lead

Direct the development, implementation, and evaluation of critical

environmental & safety processes, programs, and procedures to achieve

goals, objectives, and continuous improvement related to safety and

the environment at the plant.

NCR CORPORATION Arlington,

Texas (1/99-7/02)

Operations Manager

Responsible for leading production operations, warehousing,

maintenance, customer service, and employee satisfaction at the plant.

Effectively manage the plant's resources in an effort to manufacture

quality products at the lowest possible cost while meeting market

demand. Drive higher quality and lower cost throughout the plant by

incorporating new manufacturing technology and new products into the

production process. Continually educate plant associates in new

manufacturing principles, practices, programs, and processes that

enable them to succeed and improve the production process. Assure

that an excellent employee/labor relationship is cultivated and

maintained within the plant. Assure that all operations are conducted

safely while protecting employees, the community, and the environment

from harm or injury. Assure compliance with all applicable OSHA and

EPA standards. Recruit, hire, develop, motivate, and retain employees

for plant operations. Drive the self-directed work team concept for

all manufacturing associates. Develop objectives, metrics, plans,

schedules, programs and budgets for the production departments while

keeping expenses at or below the plan.

Quality Manager

Build quality awareness through the development and delivery of key

messages and information to motivate and involve all plant personnel.

Provide facilitation, consultation, and training to ensure the uniform

deployment of key business processes and support processes through the

utilization of tools and techniques for Process Management Teams,

Quality Improvement Teams, and the Leadership Team. Ensure the

application of problem solving methodology and quality tools to drive

improvement. Use data from customer complaints, customer surveys, and

manufacturing measures to identify areas of improvement through the

use of statistical methods.

ISO Coordinator

Maintain ISO 9000 certification. Train and work with personnel to

develop an entire quality system in accordance with the ISO 9000

standard. Develop formalized and documented procedures for all

operations, including materials management, order entry, documentation

control/management, and training.

MASTER SHIELD Weatherford, Texas

(4/98-11/98)

Quality Manager

Motivated, trained, and supervised employees to achieve an above

standard of excellence. Maintained and improved the quality

monitoring system for all manufactured products. Coordinated the

design and implementation of a Quality Cost System. Performed

calibrations on various testing and manufacturing devices.

Coordinated process development with an emphasis on continuous quality

improvement. Worked with the manufacturing department, production

operators, raw material suppliers, and equipment manufacturers to

develop and improve the products and processes. Ensure that the

manufacturing process is maintained within the specified control

limits through the use of SPC.

ISO 9000 Coordinator

Developed complete ISO 9000 program for Quality Department and

supervised adherence. Including documentation control, maintaining

records, training, and coordinated and scheduled internal audits.

FACTORY MUTUAL ENGINEERING Dallas, Texas

(6/94-4/98)

Consultant

Trained and provided assistance to plant personnel on how to develop

loss prevention programs.

Worked as a liaison between insurance companies and insured facilities

to reduce the chances of property loss and production down time.

Project Manager

Reviewed and designed facility changes from the conceptual stages to

completion for construction projects, manufacturing equipment

installations and fire protection systems installation. Made

recommendations on how to improve designs, reduce the cost of projects

and determined the economic feasibility of projects.

Technical Report Writer

Wrote extensive technical reports including details of plant

operations, recommendations for changes and the associated economic

impact of those changes.

COMPUTER SKILLS:

MS Office, MS Project, MS Access, MS FrontPage, AutoCAD R13, Corel

Suite, Unix, MAPICS, MINITAB, QAD, Oracle 10.7 and 11i, SAP

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