Customer Service Project Manager
Resume:
David G. Hrino Drums, PA *****
LinkedIn: www.linkedin.com/pub/david-hrino/57/12/968/ Mobile: 570-***-**** ******@***.***
Professional Summary
Successful healthcare administrator with exceptional professional expertise and strong educational background.
Twenty-five years diversified experience in the healthcare setting with twelve years management experience in
both hospital and independent diagnostic imaging centers.
Finance, Budgeting & Cost Management Capital Equipment Negotiation & Purchasing
Accreditation and Government Regulations Policy & Procedure Development
Physician Liaison/Marketing/Public Affairs Quality Control & Risk Management
Contract Negotiations & Strategic Alliances Community and Civic Leadership
Professional Experience
Director of Imaging Services CHS-Berwick Hospital • Berwick, PA 2010 to Present
Director of Diagnostic Imaging Services, Berwick Hospital Center(101 beds) providing: Mammography,
Stereotactic Breast Biopsy, Interventional Radiology, Computed Tomography, Ultrasound, Nuclear Medicine, Bone
Density, MRI, and Mobile Pet Scan and two affiliated physician locations that provide general diagnostic imaging.
35,000 year caseload and staff of twenty five. Responsible for all aspects of operational, financial and clinical
performance, regulatory compliance, marketing and community relations.
Launched two telaradiology groups working with IT, emergency, and nursing
Participated on: environment of care, inpatient satisfaction, community cares, core measures, emergency
management, and patient safety quality improvement council committees lowering readmission rate,
decreasing troponin-blood test and CVA turnaround time and maintaining regulatory compliance
Conducted employee satisfaction surveys maintaining a turnover rate of two percent or less for three
years and improving employee satisfaction from 46th percentile to 58th percentile
Collaborated with senior management in annual operating expenses and capital budget increasing
productivity form 85% to 105% over the first two years and met prescribed metrics on a yearly basis
Chosen for super user implementation on Electronic Medical Records (EMR) then successfully trained
inpatient and emergency room physicians and employees
Introduced the Physician Liaison program to the hospital radiology department, conducting personal visits
with referring physicians improving marketing, public relations and customer service issues which became
a hospital wide physician communication program
Built partnerships with local organizations by participating in community related events: health fairs,
annual mammothons, American Cancer Society- Go Red, United Way and raised over $15,000.00 for the
American Cancer Society as Chair of Relay for Life in 2012
Recognized for, “Mammography Excellence”, by Community Health Systems, after passing ACR/FDA
compliance
Operations Manager Advanced Radiology Services • East Stroudsburg, PA 2004-2010
Radiology Supervisor Advanced Radiology Services • East Stroudsburg, PA 2001-2004
Lead CT Technologist Advanced Radiology Services • East Stroudsburg, PA 1999-2001
Recruited to provide technical expertise and assistance for the development of a new state of the art, free -
standing imaging center specializing in woman’s care, then remained on staff as lead CT Technologist. Promoted
within the company and was responsible for strategic planning of marketing, budgeting, staffing, service
enhancement, and equipment acquisition. Resolved customer service-relations issues and conflicts. Established
relationships with referring physicians, radiologists, and the public to increase business.
As the business grew, assisted in the setup, management and coordination of services of an additional
outpatient imaging center, with capital equipment purchase, bidding and contract negotiation
Created a physician liaison program by visiting physicians to address their needs in a timely, one on one
manner, increasing referral rate and volumes increased by 8% over the first year
Implemented the PACS system which saved $8000.00 in film costs the first quarter and with the web
viewer, the referring physicians were able to access images right in their office
Project manager for installation of radiology information system(RIS) which included integration with
PACS, with staff, radiologist and referring physician training
CT Technologist Gnaden Huetten Memorial Hospital • Lehighton, PA 1989-1999
Radiologic & CT Technologist Hazleton St. Joseph Medical Center • Hazleton, PA 1987-1989
Education
Master of Healthcare Administration Ohio University 2013
Bachelor of Science Radiography College Misericordia 2001
Radiologic Technology Certification Hazleton St. Joseph Medical Center 1987
Professional Licenses
ARRT: Radiologic Technologist & Computed Tomography
Professional Affiliations
FEMA: National Incident Management System (NIMS)
Public Speaker Continuing Education Seminars
Author of Diagnostic Imaging Articles RT Image and Advance
Institute for Healthcare Improvement: Member
Electronic Medical Record (EMR)
AHRA: Member
Community Service
Conyngham Valley Civic Organization
American Heart Association
Executive Scout Committee
Boy Scouts of America
United Way
Edited: 11/10/2013 D avid G. Hrino Page 2 of 3
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