Customer Service Security

John Paul Mora

Tel: 407-***-****

Email: *********@***.***

** ******** ****

OBJECTIVE

D and/or G Licensed Security Officer Position

SUMMARY OF SKILLS

D & G Security Officer with 10+ years experience culminating as an Armed

and Unarmed Security Supervisor/ Site Commander in contract security and an

active security clearance. Train security officer to serve as patrol and

monitor premises. Monitor and authorize entrance and departure of

employees, visitors, deliveries and contractors. Write reports of daily

activities and irregularities. Responds to alarms and investigates

disturbances. Patrols industrial commercial premises: checks doors,

windows, gates, fence line, and perimeter.

? Good customer service skills

? Computer skills: MS Word, Excel, Outlook, and internet.

? Bilingual English and Spanish

? Valid Florida Driver's License: No moving violations, no tickets, no

accidents.

? Active DoD Security Clearance (exp. 08/2014)

EDUCATION & LICENSING CERTIFICATION

? Florida Statewide Firearms License: (exp. 06/02/2015) FL Dept. of

Agriculture

? Florida Private Security Guard Class D License: (exp. 04/23/2015) FL

Dept. of Agriculture

? OSHA Bloodborne Pathogen Training: ProTrainings.com

? First Aid / CPR/ AED Certification: Red Cross of CFL

? Statewide Firearms Training: Class G License (28 hr.) Brantly &

Associates

? Florida Private Security Officer: Class D License (40 hr.) OCPS: Mid

Florida Tech

? York College CUNY: Dean's List 1st Year, 39 credits

? John Jay College (Fire Science Institute): High Rise Fire Safety

Director Course

EMPLOYMENT HISTORY

Armed Security Officer w/ Security Clearance

June 2011 to Apr. 2013 River City Security Services Inc.,

Jacksonville, FL

Access control at front gate after hours at Lockheed-Martin GTL plant.

Vetting all visitors, employees, contractors, deliveries & badging in

accordance with established clearance and arranging escorts for the same as

required. Provided an armed uniformed presence at the front gate to deter

crime, trespassing, and espionage attempts. Wrote reports of any and all

conditions out of the ordinary. Trained new personnel at the site in patrol

function and at the main gate.

? Officer of the quarter Mar 2012, River City Security Services, Inc.

? Certificate of Appreciation Sep 2011, Lockheed-Martin GTL

Enumerator / Lister

Mar 2009 to Jun 2010 2010 Census Bureau

Orlando, FL

Navigated to an assigned area, located all residences, took a GPS Map spot

with Hand Held Computer

and up-loaded frequently to update Census Maps. Enumerated non-response

households assisted the same to complete paperwork and delivered the same

to my crew leader daily.

Home Repairs

Dec, 2008 to Mar, 2009 Self employed.

Orlando, FL

Made repairs to two (2-1/2) bathrooms, replaced flooring 1570 sq.ft, and

painted condo.

Home care for parents.

Jul, 2006 to Dec, 2008 Out of workforce.

New York, NY

Sick parents required multiple trips to New York City to care for my

parents. Father passed in Oct, 2007 and mother in Dec, 2008.

Auto Sales Consultant

Jun 2005 to Aug 2005 Bill Heard Chevrolet (Now Closed)

Sanford, FL

Assisted all customers in their selection of their new vehicle.

Demonstrated all safety features. Took the

customer on a test drive. Drew up a purchase agreement. Processed trade-

ins, and delivered the vehicle.

? Sold 9 vehicles in 10 weeks service.

Hardware/ Lumber & Building Materials Sales Associate

Dec 2003 to Feb 2005 The Home Depot 0266

Orlando, FL

Assisted customers in Lumber, Building Materials, and Hardware in their

selection of lumber materials

and tools to complete their tasks. Processed direct shipment and warehouse

deliveries, and conducted departmental maintenance daily. Certified in

Fork lift, Cherry Picker, Order Puller, Power Hydraulic Jack,

and Pallet Jack .

? Awarded six (6) merit badges for going above and beyond the scope of my

position.

Tool Specialist

Sep 2001 to Jan 2002 Lowe's Home Improvement Warehouse

Orlando, FL

Built the store (cantilevers, high steel, gondolas, displays, etc.).

Merchandised the same. Conducted inventory, and price audits. Implemented

the Hardware Special Order Sales Program. Certified in

Fork lift, Star Wars, Cherry Picker, Powered Hydraulic Jack, and manual

pallet jack.

? Dedicated opening ceremonies to me for the very first sale for the

store.

Assistant Manager w/ keys

Jul 2000 to Mar 2001 Orlando Foods Ltd. d/b/a Wendy's

Winter Park, FL

Supervised at team that consisted of 6 to 12 associates in commercial fast

food kitchen with accountability

Over product quality, timers, customer service, safety, cash, inventory,

staffing, to post the daily cash receipts on an accounting database,

prepare the deposit & balance the safe.

? Met 125-second average order interim goal.

? Met 90-second average order long-term goal.

Hardware Manager

July, 1994 to May, 2000 Pergament Home Centers, Inc.

Melville, NY

Duties included: The supervision of the sales floor with accountability

over staffing, customer service, resolving customer issues, associate

training & development, ordering merchandise, setting up sale end caps,

conducting annual inventories, adjusting computer inventory levels to

accurate on-hand levels.

? #2 highest selling Hardware Department in 35 stores chain wide.

? Increase employee retention through concurrent training, mentoring, and

counseling.

? Recovered 90% of dishonest employee credit card fraud through hands-on

monitoring of the hardware

department.

? Rated by independent mystery shopper program as "Expert" in customer

service.

Lieutenant / Site Commander

12/1982 to 07/1984 City Security Guards, Inc.,

New York, NY

West Side YMCA: To conduct lobby security and conduct fire safety vertical

tours twice per hour; to assist the front desk in lockouts, and unlock

lockouts.

Lincoln West Land Development Project: B.A. Capitol Corp.

(74 Acres of parcels bordered by 72nd Street (at North), West End Avenue

(at East), and 59th Street (at South). Assigned as Site Commander

(Lieutenant) in charge of radio motor patrols 24 hrs/day-7 days a week with

a staff of 10 men. Duties included making hourly punches on a Detex clock

throughout the 74-acre grounds; to vett all visitors seeking entry into the

site; to ensure their safety on site; and to serve as liaison officer

between City Security Guards, Inc. and B.A. Capitol (the client).

Battalion NBC NCO

08/1982 to 05/1989 HQ 1st Battalion 107th Infantry NYARNG,

New York, NY

Honorable Discharge, E-5/ SGT

Duty MOS: S-3 clerk, 54 E 20, Staff NBC NCOIC

Duties included serving as an S-3 (Training Section) clerk in typing

disposition forms,

orders, training schedules, and aiding the CML-O (Chemical Officer) in

dissemination

of all NBC Defense Training and its related logistics. To advise the

battalion commander on all aspects of NBC Defense. To implement the

battalion NBC Defense NCO training as an additional duty to their primary

military occupational skill (PMOS).

Uniformed Security / Receptionist

04/1981 to 07/1982 Professional Security Bureau

New York, NY

Unarmed Security for J. Aaron & Company: 85 Broad Street, New York, NY

10004

Duties included serving on 2nd shift as security officer/receptionist; to

conduct fire watch

over the facility hourly; to ensure that the computer room was safeguarded

at all cost

(Halon Dump System); to ensure the trading floor had lights and cooling

systems running

as appropriate to the climate.

Armed Bank floor security / Assistant Vault Custodian

09/1979 to 03/1981 Sterling National Bank & Trust Co.,

Jamaica, NY

NYPD Carry Concealed License: C339773, S&W .38 Rev. Ser. D314488

Duties included serving as armed uniformed bank floor security; to assist

the tellers in expediting officer's approvals, to maintain the stock room

(ensuring that the branch had all the working materials it needed to

function); to serve as relief man to the vault custodian on vacation, days

off, sick days, etc. Lastly, to assist the safety deposit box customers in

obtaining their boxes.

Armed Sergeant

03/1978 to 09/1979 International Bureau for Protection & Investigation

Ltd., New York, NY

NYPD Carry Concealed Lic: C308619, Colt .38 Cal. Rev. Ser: 574981

( Body Guard: Bolivian President Lydia Gueiler's daughter in Scarsdale, NY

( Body Guard: Jewish Defense League (JDL) National Director: Bonnie Pechter

( Body Guard: Celebrities while at Les Mouches NightClub.

( Rochdale Village Strike Force

( Plain Clothes Armed Security: Inferno Discotec, 5 East 19 Street, NY, NY

10003

Other sites included: Bank Floor security, perimeter patrols, Theaters,

Labor Strikes, Paramount Motion Pictures Warehouse, Out Patient Clinics,

Boutiques, Museums, etc.

Duties varied with each contract. In regard to the Bolivian President's

daughter's detail,

we were assigned to safeguard the daughter from a stalker. In regard to the

Jewish Defense League (JDL) assigned to screen all visitors for weapons,

and to ensure the safety of the office personnel. In regard to Les Mouches

Nightclub, assigned to screen all persons entering the club. In regards to

all other posts (Bank floor security, perimeter patrols, theaters, labor

strikes, Paramount Motion Pictures warehouse, out patient clinics,

department stores, boutiques, and museums) each post had different

SOP(s).

Unarmed Security /Receptionist

12/1977 to 03/1978 O'Connor Security,

New York, NY

Phillip Morris, 80 East 42nd Street, New York, NY 10016

Duties included conducting semi-hourly fire safety tours of the ground

floor set for construction with a Detex Clock; to maintain a log book with

semi-hourly entries.

Armed Security/ Receptionist

10/1977 to 12/1977 Penn Protective Svc.

New York, NY

NYPD Carry Concealed Lic: C334877, Colt .38 cal. Rev. # 842102

( David Crystal HQs, 498 Seventh Avenue, New York, NY 10018

Controlled Access/ Receptionist

Duties included screening all visitors entering the designing offices of

David Crystal / Izod; ensuring that all visitors were escorted throughout

the offices, to secure the office space after hours.

( J.C. Bradford Co., 55 Water Street, New York, NY 10041

Controlled Access/ Receptionist

Duties included to serve as Armed Security /Receptionist ensuring that all

visitors and employees have their respective badges prior to entry; to sign

in all visitors requiring temporary badges & escorts.

Armed Security Officer (Sergeant)

06/1976 to 10/1977 Madison Detective Bureau,

New York, NY

NYPD Carry Concealed Lic: C335550, Colt .38 cal. Rev. M28317

( Mann's National Theater, Uniformed Security

( Lowe's Movie Theaters, Uniformed Security

( New York Bank for Savings, Armed Bank Floor Security

( Bank Leumi Hqs, 111 Broadway, NY, NY armed escort for messengers

( Aretama Discotec, 47-03 Queens Boulevard, Sunnside, NY

Duties varied with each post at Mann's National Theaters I was assigned to

protect the cashier (post was at 44th St. & Broadway-Time Square), to

backup the officer assigned to ensure safety in the theater in the removal

of unwanted persons. Lowe's Movie Theaters had the same SOP. New York Bank

For Savings: Assigned as bank floor security managing the teller lines to

expedite the flow of transaction. Aretama Discotec: assigned to ensure

the safety of its entire staff and patrons during the Son of Sam days, to

remove all misbehaving individuals and keep them out.

Patrolman

08/1975 to 04/1977 NYPD Auxiliary Police Section,

Kew Gardens, NY

Patrolman SH; 5004 ID: 396000

Duties Included: Uniformed foot patrol at heavily trafficked areas of the

precinct as high visibility patrol to deter criminal activity. To serve as

the eyes and ears of the New York Police Department as a volunteer.

Food Service Specialist

04/1972 to 04/1975 United States Army (RA)

USAREUR

3 years (RA), PFC E-3, Honorable Discharge

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