Customer Service, Back/Front Office, Organizational Skills, Business
Resume:
Vinessa Wilson
***** ******** **, ********, ** 77355 *********@*****.*** 832-***-****
OBJECTIVE Excited to work independently and as a team to display the full effectiveness of customer
service, product knowledge, and follow compliance, to increase sales and create a positive
experience for returning clients while smoothly processing transactions in a timely manner.
SKILLS & With over 7 years of retail and customer service experience my skills developed are included
ABILITIES but are not limited to the following:
Management, Sales, Cash Handling, Inventory Control, Process Transactions, Profit and
Loss, Loss Prevention, Marketing, Merchandising, Purchasing, Computer Information
Systems, Telephone Service, and Training/Coaching.
EXPERIENCE ASSISTANT MANAGER STARBUCKS
06/2009-11/2013
Manage, Hire, and train superior partners and provide the ultimate Starbucks experience and
gain skills to apply to other positions such as leaderships, coaching, increase profit and sales
to grow the company and the team as a whole.
BANK TELLER WELLS FARGO
07/2012-12/2012
Process transactions such as deposits and withdraws, balance tills and analyze activity
reports while maintaining the integrity of our clients and the business.
SALES ASSOCIATE SALLY’S BEAUTY
11/2007-01/2009
Provide a welcoming return with superior customer service with skills that include ring
customer transactions, cycle counts, price changes, merchandising, cash handling, sales, and
beauty club cards.
EDUCATION LONE STAR COLLEGE, TOMBALL
FINANCE
Business Communications and Speech classes, Business Office Computer Information
Systems, Basic core classes that lead up to a BA degree with a focus on finance.
AVEDA INSTITUTE, THE WOODLANDS
COSMETOLOGY
Not only studied the art and science of hair and beauty but developed skills such as booking,
scheduling, sales, business leadership and skills to develop a successful return clientele base.
COMMUNICATION Effectively gains the likeness of customers through a responsive and charismatic
conversation. Builds relationships with customers and calls them by name.
LEADERSHIP Developed awards such as Starbucks MUG awards for providing great customer service and
leading the stores into high at home coffee sales. Received promotion after promotion for
being a highly motivated team leader and provides knowledge to others. Aveda Awards for
returning clientele and consistent customer service skills as well as sales.
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REFERENCES JEREMY TIDWELL, MANAGER
STARBUCKS
REGINA KARR, DISTRICT MANAGER
WELLSFARGO BANK
ASHLEY RENEE, STYLIST
AVEDA INSTITUTE
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