Customer Service Medical Billing
Resume:
Aron Blackwell
**** ** *** ** ***** Fl, *****
**********@******.***
PROFESSIONAL SUMMARY
Deadline oriented professional poised to transition solid background and life experience to excel within the
Administrative field. Able to make difficult, mature decisions and experience in providing outstanding
customer service. Regarded as loyal and competent with unquestionable honesty and integrity. Capably
manages sensitive and confidential information. Experienced in fast paced, stressful environments.
APPLICABLE SKILLS
Ability to work independently and meet deadlines in a multi task environment.
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Efficiently prioritizes tasks with excellent time management and organization skills.
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Attentive and able to effectively manage data and information.
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Knowledge of administrative and clerical procedures and systems.
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Gives full attention to what others are saying and asking questions as appropriate.
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KEY QUALIFICATIONS
Medical Billing • Medical Coding • Payment Posting
ICD 9 CM • HCPCS • CPT • Introduction to ICD 10 CM • Scheduling • Insurance Verification
Co Payments and Deductibles • Medical Terminology • Anatomy & Physiology • HIPAA Compliance
Government Payers • Medicare • Medicaid • Tricare • Third Party Payers
CMS 1500 • CMS 1450 (UB 04) • EOB’s
Electronic Medical Records (EMR/EHR) • Worker’s Compensation
Managed Care (HMO, PPO, and POS)
Insurance Claim Processing • Insurance Billing Procedures • MS Word/Office
Medical Office Procedures • Computer Skills • Data Entry • Type 45wpm • 10 Key Skills
Microsoft office and excel
AS400
EDUCATION
Ultimate Medical Academy, Tampa, FL
Medical Billing and Coding, 2012
Hands on experience includes: medical terminology, anatomy and physiology, disease processes,
surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure
and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word
processing, medical practice management systems, and life skills for success.
CERTIFICATION
Pursuing CPC Certification
Associates of Science in Medical Billing and Coding
Degree in Medical Billing and Coding
WORK HISTORY
Primm Valley Resorts Primm, NV 2013 2013
Front Desk Supervisor
• Provided Genuine Customer Service to all customers as well as employees.
• Assist guest with checking in and out of reservations.
• Assisting guest with any issues they may have during their stay either hotel related or other.
• Supervise all front desk staff for one or more resort locations at a single time.
• Assist night auditing with routine nightly functions.
Primm Valley Resorts Primm, NV 2012 2013
Casino Cage Lead
• Provide Genuine Customer Service to all customers as well as employees.
• Assist guest with all monetary transactions as well as player’s club transactions.
• Responsible for balancing the main bank and vault at different times.
• Assist employees with obtaining bank bags as well as verifying banks upon return.
• Balancing all banks regarding large sums of money.
Red Agave Resort Sedona, AZ 2010 2010
Front Desk/Manager
Greeting guests upon arrival.
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Tending to all needs of guests, including making reservations for restaurants and
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attractions.
Managed housekeeping and maintenance staff to ensure proper care of guest rooms and
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grounds.
Taking reservations over the internet and phone.
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Central Dental Lab Las Vegas, NV 2009 2009
Office Assistant
Responsible for handling customer account inquiries, accurately providing information to
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ensure resolution of product/service complaints and ensure customer satisfaction.
Customer Follow up
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Ensured that customers were satisfied with company products and services by doing
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purchase follow up calls.
Perform all office duties included but not limited to answering phones, faxing, inventory,
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scheduling
Created driver schedules and logs each day
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Maintained all records regarding sales, customers, complains, ect.
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Imperial Palace Hotel and Casino Las Vegas, NV 2006 2008
Front Desk Agent
Assist guest with checking in and out of reservations
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Tending to all needs of guests
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Handled cash, check, credit and automatic debit card transactions with 100% accuracy
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Greeted customers upon entrance and handled all cash and credit transactions
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Conflict Resolution
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Provided excellent customer service
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Flamingo Hotel and Casino Las Vegas, NV 2001 2004
Casino Marketing Agent
Multi line phone usage
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Provided excellent customer Service.
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Assisted customers over the phone regarding reservations, promotions and past stays.
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Professionally processed 80+ calls per day, providing information and service to ensure
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customer satisfaction.
Assisted casino players with information regarding players cards for the casino
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Conflict resolution.
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