Customer Service Sales

**** **** ***

Bethpage, NY *****

Phone: 516-***-****

E-mail: ******.********@*****.***

Ashley C. Piccione

Work Global Facility Management February 2013-Present Melville, NY

E xperien Account Coordinator

ce

• Global Facility Management& Construction specializes in diverse maintenance services

for national and international retail chains.

• Organizing daily follow ups to confirm services were completed

• Organize and schedule repairs to be completed in stores

• Speaking with Corporate offices and Store Managers on Daily Basis

• Create proposals for work to be completed at the stores

Vera Bradley October 2012- February 2013 Garden City, NY

Sales Associate

• Sales Associate on sales floor

• Greet and give the customers a satisfying experience

• Stock room help- receive shipment and fill out all necessary paper work.

• Special orders online and in store.

Connoisseur Media July 2012- September 2012 Farmingdale, NY

Account Executive

• Accountable for four radio stations, WKJY,WHLI,WBZO, and WIGX

• Generated business leads, make sales calls, cold calling

• Preparing client proposals and presentations

• Plan weekly sales cycle and schedule client meeting accordingly

• Provide copy points to client to their liking, create copy and produce

• Maintain strong relationships with clients and agencies in the person’s portfolio

NY Islanders Hockey Club June 2010-April 2012 Uniondale, NY

Customer Service Coordinator

• Accountable for conversing with current ticket subscribers and fan base

• Daily procedures of answering Customer Service calls

• Scheduled game day activities for the sales associates

• Managed Fan Experience booth on game nights, oversaw all activities

• Managed a NY Islanders Concert Club for season ticket holders

• Maintained databases and ran reports based on the Sales associates activities

• Interviewed and oversaw interns on a daily basis

• Vote Yes 2011 campaign for a new Nassau Coliseum

NY Islanders Hockey Club December 2009-May 2010 Uniondale, NY

Communications Department Intern

• Drafted press releases, fact sheets, player bios, game notes, summaries

• Compiled press clippings.

• Assist in preparation for press conferences

• Maintain the press box; hand out game credentials

• Submit stories and features for website and game publications.

WCWP Radio Station January 2008-June 2010 Brookville, NY

Co-Host

• Produce and write promos for the sports department

• Edit previously recorded programs with Adobe Audition

• Host two sports talk shows weekly

• Write the run down and log the show segments

• Conduct live reads during commercial breaks.

• Color and play by play for the men’s and woman’s lacrosse teams.

• Run the board; call the games from press booth.

• Conduct pre-game, in-game, and post game interviews.

The Pioneer College Newspaper September 2007-May 2010 Brookville, NY

Contributing Writer/Assistant Sports Editor

• Cover sporting and school events on campus

• Interview athletes; write an “Athlete of The Week.” piece

• Coordinate interview time with director of athletics.

• Edit and lay out sports articles

Education CW POST/Long Island University Brookville, NY

• Degree: B.F.A., Electronic Media/Broadcasting

• Graduated May 2010

References available upon request

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