Arshea Gaines
**** ***** ***** ******* ** ***** Home 706-***-**** cell 706-***-**** **********@*****.***
Objective
To obtain a challenging position to utilize and enhance my professional skills.
Education
University of South Carolina-Columbia, SC
Master of Social Work 8/2006-8/2011
South Carolina State University -Orangeburg, SC
Bachelor of Science in Psychology 8/2001-05/2005
Experience
Customer Service Supervisor. Kroger. Augusta, GA. 01/2008-present
Assist customers with point of sale transactions; handle customers’ complaints and issues in person and with the use of
a multi line phone; scheduling; supervise duties and tasks of 10-12 other front end employees- conduct weekly
performance review and provide coaching as needed; some bookkeeping and accounting duties such as deposits and
safe drops.
Hinkons Nursing. Social Worker. Hopkins, SC. 08/2006-01/2008
Assisted social services team with daily tasks: admissions and discharge planning, psychosocial assessment-
comprehensive intake, case management-treatment, care, and rehabilitation (if applicable) planning with resident,
family, and other staff; monitoring and documentation of service delivered, mediate grievance issues and appropriately
route and receive referrals. Clerical duties: filing, typing, reception, running errands; coordination of recreational
activities for the residents.
Substitute Teacher. Richmond County Board of Education. Augusta, GA. 02/2006-12/2007
Supervised activities (according to lesson plan left by teachers) of students during the absence of their teachers.
Youth Activities Assistant. Green Learning Center. Orangeburg, SC. 12/2004-01/2006
Assisted supervisor with summer and afterschool programs for at risk youth; including promotion of the programs
tutoring, self esteem workshops, and some clerical duties such as filing, typing, and answering phones.
Administrative Assistant. Griffin’s Bail Bonding. Orangeburg, SC. 05/2003-09/2005
Assisted manager of the company with presentations and projects in preparation for conferences and leads given to
other associates with use of Microsoft Word, Powerpoint, and Excel; handled phones, payments, filing, typing,
running errands-reception; set appointments; prepare schedules; and cataloging clients.
Clerical Assistant, Financial Aid Office. South Carolina State University. 10/2002-05/2005
Clerical duties: filing, typing, answering phones and campus errands.
Internship/Volunteer Experience.
Child Enrichment. Field Experience/Internship. Augusta, GA. 02/2011-08/2011
Assisted staff with coordination of projects and events for community outreach including: marketing, fundraising,
organizational planning, and research for policy modification for the agency. Researched child abuse and built a
working knowledge of signs and symptoms, theory, treatment and prevention. Explored other programs: Child
Advocacy Center and CASA and their importance in the organization and gained a strong discernment of their role in
reference to ensuring the safety and psychological and emotional well-being of children.
Calhoun County Mental Health Center. Field Experience/Internship. St. Matthews, SC 08/2006-12/2006
Assessment and evaluation of clients/students with special needs under the supervision of a Licensed Master of Social
Work; conducted home and school visits for research of family dynamic and coping skills; examined truancy in the
school system; assisted in development of program utilized for reduction in truancy rates.