Customer Service Sales

OBJECTIVE

Seeking a challenging position that would allow me to effectively apply my

customer service, organizational, and computer skills.

SKILLS AND EXPERIENCE

. Proficient lotus internet Explorer and Netscape

. Proficient with Microsoft office

. Typing speed of 50 words per minute

Other Skills

. Excellent communication presentation skills

. Hard working, honest and reliable

. Excellent customer service skills

. Punctuality and time management skills

EMPLOYMENT EXPERIENCE

Holiday Inn Dubai (Splendid Hotel Apartments)

Guest Services Agent

2011-2013

JOB RESPONSIBILITIES

- Up selling rooms on higher rates to increase the revenue and get

incentives

- increase the sale on daily basis by selling more rooms as walk in

customers

- Coordinating with sales team about the new promotions and sales

techniques

- Provided excellent customer service, adhering to standards and

expectations of the hotel

- Handling cash at the front desk, dealing with accounts department.

- Maintain and update reservations for availability and cancellations of

rooms

- All related guest queries were handled in a timely manner, maintaining

guest comfort at all times.

- Dealing with customer complaints and coordinating with other departments

to resolve

- Confirmed guest details and identification before assigning rooms

- Handled housekeeping duties ranging from laundry, ironing, babysitting,

and daycare

- Providing central support to all staff, and helped in many general office

duties including scanning and faxing time sheets, and preparing and

mailing out pay stubs.

Kazi Iconic Hotel Apartments Receptionist 2009-

2010

Dubai

JOB RESPONSIBILITIES

- Coordinating with sales team about the new promotions and sales

techniques

- Up selling rooms on higher rates to increase the revenue and get

incentives

- increase the sale on daily basis by selling more rooms as walk in

customers

- Provided excellent customer service, adhering to standards and

expectations of the hotel

- Handling cash at the front desk, dealing with accounts department.

- Maintain and update reservations for availability and cancellations of

rooms

- All related guest queries were handled in a timely manner, maintaining

guest comfort at all times.

- Dealing with customer complaints and coordinating with other departments

to resolve

- Confirmed guest details and identification before assigning rooms

- Handled housekeeping duties ranging from laundry, ironing, babysitting,

and daycare

- Providing central support to all staff, and helped in many general office

duties including scanning and faxing time sheets, and preparing and

mailing out pay stubs.

Marriott Hotel. Guest Services Officer 2005

- 2008

JOB RESPONSIBILITIES

- Coordinating with sales team about the new promotions and sales

techniques

- Up selling rooms on higher rates to increase the revenue and get

incentives

- increase the sale on daily basis by selling more rooms as walk in

customers

-Welcome guest with a warm and courteous manner to the area asking for

welcome drink

- Provided excellent customer service, adhering to standards and

expectations of the hotel

- Handling cash at the front desk, dealing with accounts department.

- Maintain and update reservations for availability and cancellations of

rooms

- All related guest queries were handled in a timely manner, maintaining

guest comfort at all times.

- Dealing with customer complaints and coordinating with other departments

to resolve

- Confirmed guest details and identification before assigning rooms

- Handled housekeeping duties ranging from laundry, ironing, babysitting,

and daycare

- Providing central support to all staff, and helped in many general office

duties including scanning and faxing time sheets, and preparing and

mailing out pay stubs.

AL KARIM MULTIPURPOSE COOPRATIVE SOCIETY BANK 1996/1997

LOAN RECOVERY OFFICER

. Making monthly reports of Loan recovery

. Sending recovery letter every end of the month

. Personal visit to clients regarding the recovery

. Educating them about the loan recovery

. Make sure in the end of the month you achieve your target given by the

company

VOLUNTEER EXPERIENCE

General Secretary

1997/2000

JAMAL ABAD SOCIAL WELFARE ORGANIZATION.

. Keeping records of the organization daily basis

. Dealing with the Accounts and preparing Annual Budget

. Getting in touch with the Donor agencies for Donations

. Arranging General body meetings every month

. Working on new upcoming projects

. Arranging computer and English classes for old ages

. Arranging different sports events

EDUCATION/PERSONAL DEVELOPMENT

Education Islamabad Pakistan, High school

1996

French language certificate

2001

Management Training programme,

Ismaili council for Ontario Toronto Settlement portfolio

2013

Marriot Hotel, Karachi, Pakistan

Opera software programme

2008

PMS Software programme

2007

Marriott Rewards programme

2006

Commendation Certificate Award

2005/2007

Holiday inn Albarsha Dubai

Stay Real certificate

2012

Surpassing budget certificate

2011

COMMUNITY ACTIVITIES

Mountain Guide

1999

Team Captain Inter Schools Volley Ball/Cricket

1991-1992

Athletics Javelin throw

1992

Volley Ball Inter Ismaili Beach volley ball

Tournament 2013

Cricket inter Ismaili Cricket Tournament

2013

INTERESTS

Table Tennis, Cricket, volley Ball, Music, Dancing, Watching different

games and world affairs

LANGUAGES

. Language fluency includes English, French, Urdu,wakhi,Persian,punjabi

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