Quality Assurance Engineer
Resume:
IRIS DORRIS ASQ: CQA, CQIA
Eclectic Alabama Cell: 334-***-****
E-mail ****.******@*****.***
Summary: Degreed and Certified Senior Quality Assurance, Production, Engineer with twenty one years of demonstrated expertise of sustaining program teams to meet aggressive goals. Solid background in the organizational production management and quality function with a strong history in manufacturing and a production environment with strict adherence to tolerance requirements and high standards. Strong Customer focus - duties include: customer interface for all quality issues, preparation of all quality documents (PPAP, Process Flow Diagrams, Process FMEAs, Control Plans, etc.), visit customer locations and develop good working relationships. Work extensively with supplier base to improve component quality, review/approve supplier PPAP’s. Conceive concepts for CMM holding fixtures and work with fixture/gage house. Trained in ISO 9001-2008, TS16949, Develop in-line quality checks and compilation of raw data. Lead problem solving efforts in meetings utilizing techniques such as Cause & Effects diagrams, etc.
Strengths include: Management, Production Supervisory of 5 to 20 people, problem solving, auditing, and data interpretation.
Education: BBS Management 2005. Troy State University Montgomery Alabama
Expertise:
• Lean Six Sigma
• Quality Assurance
• Supplier Auditing
• Process Improvement
• First Article Inspection
• ISO9000 Auditing
• Cross Functional discipline
• Statistical Process Control
• FMEAs, Control Plans, etc. - TS16949
Training:
• Level 3 Defense Acquisition Workforce Improvement Act (DAWIA) Professional Certification in Acquisition Career Field Production Quality and Manufacturing 2010
• Level 1 Program Management 2009
• Certified Quality Management Systems Auditor/Lead Auditor-2008
• Technical – Testing and Engineering
• Training in Maintenance Engineering 3/2009
• Manufacturing Engineering 3/2009
• ASQ Certified CQIA- 2001
• COR Trained 2009
• Action Officer Trained
• 6S Trained Monitor Lean Manufacturing – Yellow Belt Facilitator Training Achieve Global Training
• Auditor Training Infinity SPC QS Excel Entry-Pareto Chart
• Receiving and part inspections Lot and sample inspections Root cause Analysis Product View Prints, Graphics Geometric Telebanking Correction Action Implementation Engineering Change Notices
7/15/2013- Present
Quality Engineer/Specialist
Defense Contract Management Agency
Marietta Ga.
Certified 9001:2008, AS9100, Aerospace, Aircraft. Ability to use metrology and statistical methods to diagnose and correct improper quality control practices, an understanding of human factors and motivation, facility with quality cost concepts and techniques Ability to prepare procedures, train inspectors, perform audits, analyzes quality costs and other quality data, and applies fundamental statistical methods for process control American Society of Quality Control Certification or comparable certification Certified in Production and Inventory Management or Certified Supply Chain Professional .
3/27/2012- 5/23/2013- Quality Engineer
Quality Networks
Wetumpka Ala.
Strong Customer focus - duties include: customer interface for all quality issues, preparation of all quality documents (PPAP, Process Flow Diagrams, Process FMEAs, Control Plans, etc.), visit customer locations and develop good working relationships. Work extensively with supplier base to improve component quality, review/approve supplier PPAP’s. Conceive concepts for CMM holding fixtures and work with fixture/gage house. Trained in ISO 9001-2008, TS16949, Develop in-line quality checks and compilation of raw data. Lead problem solving efforts in meetings utilizing techniques such as Cause & Effects diagrams, etc.
6/09/2008-10/24/2011 - Quality Assurance Specialist
U.S. Army Research, Development and Engineering Command
Aberdeen Proving Ground, MD
Senior Quality Assurance Specialist with primary quality duties associated with IED Jammer Equipment, Satellite Systems both mobile and stationary, Radio Communications Systems, headsets, Remote Control and PTT (Push to talk) communications. Supervised team of 3 Quality Interns and 1 Quality Engineer. Set and established quality requirements for suppliers, reviewed drawings and test plans, provided input on design, acting quality liaison during customer source inspections and First Article Inspections. Other duties included internal auditing to the ISO-9000:2008 standard, reviewed inspection data for accuracy, failure analysis review, testing surveillance, process mapping, and supported the purchasing function in auditing suppliers for addition to the Approved Supplier List.
Accomplishments:
Instituted 100% inspection program for all hardware for solder weld joints in computer boards.
• Successful First Article Inspection on VIC-5 Communication Systems.
• Edited and updated departmental Supplier Quality Assurance Requirements to bring them in line with new customer mandates.
• Created training presentation and performed training to Quality Department on Contractor Inspections.
• Instituted Global Software System between Government, Depot and Contractor that would be used for Software Engineering Change Notices to reduce rework and scrap by 60%, resulting in a $2 Mil Cost savings over 5 Years.
05/05/1990 – 05/09/2008 Senior Quality Technician
Rheem Manufacturing Corporation
Montgomery, Alabama –
Senior Quality Specialist responsible for component quality and as an active interface between Rheem and its’ supplier base. Performed quality control duties for a manufacturer of commercial, institutional and industrial water heaters. Areas of responsibility included: material receiving, metal fabrication, coatings and lining, wiring, controls and product assembly in an ISO 9001 environment. Inspected, audited and reported on processes and products using measuring instruments and techniques to ensure conformance with the company's quality standards. Performed ISO and FGA audits and took corrective action. Led/worked with teams to identify continuous improvement opportunities with a strong customer focus. Used, interpreted, and explained flowcharts, histograms, Pareto charts, scatter diagrams, run charts, cause and effect diagrams, checklists, affinity diagrams, cost of quality, benchmarking and audits as improvement tools. Implemented and sustained Lean Manufacturing principles. In-depth knowledge of manufacturing and improvement processes. Excellent verbal and written communication skills.
Accomplishments:
• Developed guiding principles for handling supplier quality issue.
• Shifted emphasis from internal to suppliers, requiring product quality accountability for supplied product throughout product stream.
• Created, updated, and published monthly Capability Studies.
• Initiated obligating suppliers with additional costs of quality associated with quality issues directly related to their product.
• Reviewed and approved all supplier Production Part Approval Process (PPAP’s) submissions
• Reduced overall supplier component rejections by over 75% (494,000 to 97,000)
• Revised and restructured Supplier Quality Manuals.
• Wrote and published internal supplier development procedure and revised Drawing Specifications.
• Participated in APQP process for new product.
Professional Memberships:
Army Acquisition Corp
ASQ American Standard of Quality
National Defense Industrial Association (NDIA)
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