Customer Service Maintenance
Resume:
Chicago, IL *****
312-***-**** v/m
***************@*****.***
WALKER E. WILLIAMS, IV
OBJECTIVE
Seeking a challenging career with a progressive organization; progressively utilizing my strong
work ethic, education, knowledge of youth, intense labor skills and professional demeanor.
WORK EXPERIENCE
CHICAGO PUBLIC SCHOOLS (Contractor: Family Focus)
Lawndale Elementary School (K-8)
July 2011 – June 2012
Additional Learning Opportunities Facilitator (ALO Leader)
Manage all aspects of the Additional Learning Opportunities (ALO) program within the assigned classroom
Supervise and guide classroom instruction through an online curriculum centered on Math and Reading
Build relationships and work positively with teachers, administrators, parents, children and co-workers
Maintain a high quality and professional environment responsible for coordinating
Motivate students to achieve progress through the program.
Meet programmatic goals in a timely and professional manner
Prepare students ready to learn; providing snacks, leading recess activities
Assure that access is available in a timely manner.
Responsible for classroom management
Primary objectives – maintain order, student safety and security.
Maintain clean workstations, areas and classroom environment – cleaning and maintenance
Deliver a twenty minute comprehensive healthy living curriculum daily
Ensure that snacks are distributed accurately and in a timely fashion
Maintain accurate student attendance and ensure that appropriate documentation is maintained
Encourage a positive learning environment which is conducive to learning.
Motivate students who may be struggling with the lessons
Ensure timely delivery of laptop computers to assigned classroom
Monitor the use of technology, and assure laptops are working - access the software (Carnegie)
CHICAGO PUBLIC SCHOOLS (Contractor: Youth Guidance)
Burke Elementary School (K-8)
October 2010 – July 2011
Additional Learning Opportunities Facilitator (ALO Facilitator)
Facilitate the online learning of 25-30 K-8 students with additional learning opportunities
Build relationships and work positively with teachers, administrators, parents, children and co-workers
Assure that the environment is conducive to learning
Meet programmatic goals in a timely and professional manner
Prepare students ready to learn and handle disciplinary issues
Assure that access is available in a timely manner
Responsible for classroom management which includes supervising and guiding classroom
Work with the classroom teacher to provide students with a smooth transition from the traditional school
day to ALO session.
Set up mobile laptop computer labs in designated classrooms.
1
Walker E. Williams, VI
Resume’
Supervise 25-30 1-8th Grade students during the ALO time. This includes providing snacks, leading recess
activities, and managing students.
Primary objectives – maintain order, student safety and security.
Provide instruction from the online math iMath, ‘Earobics’ and Destination reading programs.
Manage student dismissal to after school programs and/or home.
Take down mobile computer labs by collecting all laptop computers from students, storing them on the
laptop cart, and dropping off the cart at designated school sites.
Return classroom to the original condition.
Maintain clean workstations, areas and classroom environment – cleaning and maintenance
Report any issues with the technology and/or program to the program coordinator on a daily basis.
Frequently meet with school Principle, Assistant Principle, Faculty, CPS and ALO Staff.
Marvelous Transportation
Calumet City, IL
March 2007 – Present
Laborer
Cleaning and maintenance of busses, vans and cars.
Cleaning and maintenance of work environment - wash, clean and detail vehicles.
Operate cleaning machinery as follows: vacuum, waxes, power washer, scrubber, steamers and waxes.
Perform clerical and customer service orders, schedule transportation and routine vehicle maintenance.
Heavy lifting consistently; moving, shifting, carrying; loading unloading
Execute distribution of customer orders, inventory - boxes and materials.
Maintained safety standards on worksite
Burger King Corporation
Cicero, IL
January 2007 – November 2007
Cook/Laborer
Cleaning and maintenance of work environment - wash, clean and sanitize kitchen, work stations and
seating areas.
Prepare food items according to corporation standards
Loaded and unloaded food distribution
Consistently lifted over 100 pounds per load
Performed heavy lifting of stock, pallets, crates, boxes, bundles and merchandise.
William Family Construction
Chicago, IL
June 2005 – January 2007
Laborer
Performed heavy manual labor on construction site.
Worked with bricks, slabs and construction materials.
Executed tear off of roofs; tear down of porches, gutting houses and various infrastructures.
Constructed drywall, lite roofing and various structures
Gutted structures and prepared disposal of materials
Provided customer service to clients and customers
Maintained safety standards on worksite.
Clean work areas.
2
Walker E. Williams, VI
Resume’
Thomas Landscaping
West Memphis, AK
January 2004 – June 2005
Laborer
Maintained landscape; lawns, flowers, shrubs and trees
Performed soil test for fertilization
Provided customer service to clients and customers
Maintained landscaping machinery and tools
Performed heavy lifting of boxes, cement bags and machinery
Attended ‘Going-Green’ seminars for knowledge in field
Maintain clean work environment – safety, and security of equipment.
EDUCATION
Malcolm X College
Continuing Education Program
1900 West Van Buren Street
Chicago, IL 60619
January 2009 – Present
Malcolm X College
Adult Education Program - GED
4624 West Madison Street
Chicago, IL 60644
January 2008- January 2009
Thornton Fractional North High School
Secondary Education- H.S.
755 Pulaski Road
Calumet City, IL 60409
August 1999 - June 2003
PROFESSIONAL DEVELOPMENT & TRAINING
Chicago Public School Systems
Additional Learning Opportunities Facilitation/Management
Dealing with Difficult Children
Educational Ethics & Diversity
Classroom Management – (K-8)
Professional Development Training (Children in Conflict)
STATE OF ILLINOIS DCFS Clearance
KNOWLEDGE & ABILITIES
Ability to type 25+ words per minute
Basic computer knowledge and skill
Customer service oriented – professional and courteous
Work well as a Team Member, or Leader
Productive and motivated – process oriented
Professional, tactful and progressive
Knowledge of emergency processes, safety, and basic security procedures
Ability stand long periods and to lift over 50 -100 pounds consistently
3
Walker E. Williams, VI
Resume’
Contact this candidate