Customer Service Sales

THERESA WESTRATE

***** *** ******, **********, ******** 49031 C: 269-***-**** ***********@*****.***

OBJECTIVE Seeking to obtain a customer service position that will allow me to utilize my customer service and interpersonal skills in an environment that promotes personal and professional growth.

WORK EXPERIENCE 02/2011 to Current Independent Consultant

Scentsy Family I am an Independent Consultant and sell three Scentsy Family Brands including Scentsy Fragrance, Velata, and Grace Adele. Maintain inventory and loyal customer records. Host home parties and other venues. Built a team of 24 underlying consultants whom I provide support and mentorship. 01/2005 to Current Owner/Stylist

Home Base Hair Salon - Cassopolis, Michigan Maintain a client base of 75 customers whom I provide beautician services out of my home based salon. Keep client and financial records. 09/2013 to 10/2013 Receptionist/Customer Service Representative

John Scott & Dale Rifenberg Insurance Agencies - Buchanan, Michigan Answered a multi line telephone system that serviced a 2,000 count clientele base. Assisted clients with payments and billing questions. Managed the scheduling for three producers. Handled daily financial records and bank deposits. Ordered and maintained office inventory. Responsible for all mailings, ingoing and outgoing. Maintained a client management system which housed all client records and documents. Provided all other support as needed for producers and customer service representatives. 11/2000 to 06/2004 Assistant Manager/Stylist

Haircuts Plus Salon - Cassopolis, Michigan Checked clients in promptly for their appointments. Responded to customer inquiries in a friendly and professional manner. Suggested a sold salon products to customers. Verified end of the day reports against credit and cash profits. Provided accurate product and merchandise information to customers. Lead team meetings.

EDUCATION 2000 State of MI Cosmetology License: Cosmetology

Excel Academies of Cosmetology - Kentwood, Michigan General Education Grand Valley State University - Allendale, Michigan General Education Muskegon Community College - Muskegon, Michigan

ACCOMPLISHMENTS

Earned the 2011 Incentive Trip to Punta Cana, Dominican Republic for personal sales and team growth. Earned the 2012 Incentive Trip to Charleston, South Carolina for personal sales and team growth. I lead a team of 14 people to $10,000 in sales, earning a title as a Director in my business within 9 months of joining the company.

SUMMARY Capable of handling high call volumes and scheduling appointments for staff. I will provide exceptional guest services which will exemplify the company in which I work for.

Contact this candidate