Customer Service Project
Resume:
Xschamatha Sharma Adhikari
Worcester, MA 01605
Cell: 774-***-****
E-mail: **************@*****.***
EDUCATION
**** *******' Degree in Humanities and Social Sciences (Specialization in
English Literature and English Language Teaching),
Tribhuvan University, Nepal
1992 Bachelors' Degree in Humanities and Social Sciences
(Specialization in Culture and English Literature), Tribhuvan
University, Kathmandu, Nepal
TRAININGS/Certification, 2013
. Phlebotomy, American Red Cross, 2000 Century Drive, Worcester, MA
. Electrocardiography (EKG), American Red Cross, 2000 Century Drive,
Worcester, MA
. CPR/AED for Professional Rescuers and Health Care Providers, American
Red Cross, Worcester, MA
. Acute Care, American Red Cross, 2000 Century Drive, Worcester, MA
. Medication Administering Program (MAP), American Red Cross, 2000
Century Drive, Worcester, MA
. Certified Nursing Assistant, 3 Dimension Health Services, 61
Harvard Street, Worcester, MA
. Family Child Care Potential Provider Meeting, Regional Early Education
and Care, Worcester, MA
. Family Child Care Orientation Module One, Seven Hills Family Support
Center, Fitchburg, MA
. Community Interpreter Training(Nepali), UMASSAHEC Network, Worcester,
MA
PROFESSIONAL APPOINTMENTS AND EXPERIENCE
12/2013: Medical Interpreter (Nepali), Baystate Interpreters Inc
12/2013: Medical Interpreter (Nepali), American Translation Partners
09/09/2013-09/27/2013: Internship/Phlebotomy, Reliant Medical Group, 630
Plantation Street, Worcester, MA
03/2013-todate: Community Volunteer, Refugee Artisans of Worcester (RAW),
Worcester, MA 01609
. Interpret for Nepali speaking Bhutanese refugees to help promote their
hand made products in the US market
. Develop concept and design the products of handmade traditional
fabrics for Bhutanese, Burmese, Vietnamese and African refugee
communities
. Support refugee women for traditional skill enhancement
02/2013-todate: Volunteer, Lutheran Social Services for New Americans,
Worcester, MA 01608
. Data Entry in Microsoft Word and Excel for ESOL class/career
development trainings in Education Department
10/2012-03/2013: Parcel Assistant, FedEx Smart Post, Northborough, MA 01532
. Parcel scanning and wrapping
08/2009- 08/2012: Field Coordinator
Project: Apex Energy Private Limited, Kathmandu, Nepal
. Data/issues collection for the preparation of socio-economic and
cultural impact and mitigation measures report for hydropower projects
. Conducting public and stakeholders meeting at project site
. Follow up in line ministries for the approval of Initial Environmental
Examination Report (IEE) and Terms of References (TOR)- Altogether 1
IEE and 3 TOR have been approved
Project: Shiva Shree Hydropower Company Private Limited, Kathmandu, Nepal
. Socio-economic and cultural data/issues collection for hydropower
development projects in project site
. Conducting public and stakeholders' meeting at the project site
. Coordinate multidisciplinary team of experts for the preparation of
Environmental Impact Assessment (EIA) report for Hydro Projects
. Follow up in line ministries for the approval of IEE, EIA and TOR-
Altogether 1 IEE and 2 TORs have been approved
12/2008- 08/2012: Research Assistant (Part Time), IDS Energy Private
Limited, Kathmandu, Nepal
. Conducted socio-cultural meetings on environmental impact mitigation
programs in project site
. Work with indigenous and tribal communities in Langtang National Park
Buffer Zone, Nepal
. Collect data for the preparation of land acquisition, resettlement and
rehabilitation plan report for Upper Trishuli-2A Hydroelectric Project
. Follow up in line ministries for the approval of IEE, EIA and TOR-
Altogether 2 IEEs and 3 TORs have been approved
06/2007-12/2008: Self-Entrepreneur, I.S. Home Production (Small Cottage
Industry), Kathmandu, Nepal
. Establish rapport with customers, up-sell ideas and build a loyal
clientele
. Production, packaging, labeling, and marketing of traditional pickles
and fruit squash for sales
01/2004-12/2008: Administrative Officer, ME Nepal Private Limited,
Kathmandu, Nepal
. Document Translation (English-Nepali-English) and copy writing (script
and jingle for advertisement)
. Edit monthly newsletter and prepare press release for advertisement
. Write progress report/advertisement case notes
. Powerpoint presentation for client pitching, brand promo, event promo
Customer Service Officer (Part Time), Civil Homes Private Limited,
Kathmandu, Nepal
. Train, motivate, and supervise customer service employees
. Lead role to resolve customer issues
. Write bimonthly progress report on sales and marketing
01/2002-12/2003: Assistant Program Officer, Jagaran Media Center,
Kathmandu, Nepal
. Edit and translate documents (English-Nepali-English) related to
caste discrimination
. Collect news published in national/local newspapers on caste
discrimination and prepare a case not for advocacy
. Concept Design for Awareness Program/Campaign Against Caste
Discrimination
ACADEMIC APPOINTMENTS
04/1989-02/1997: High School Teacher: Social Studies and English Literature
LANGUAGE: Trilingual
Language Fluency
Nepali Fluent (Speak, Read and Write)
English Fluent (Speak, Read and Write)
Hindi Good (Speak, Read and Write)
REFERENCES
Wilbert S. Ching 'ABET'
Medical Education and Testing
Phlebotomy Program Coordinator/ Instructor
American Red Cross of Central and Western Massachusetts
508-***-**** (Office)
Email: *******.*****@********.***
Lisa Morris
UMass Medical School
Director Cross Cultural Initiatives
MassAHEC Network
****.******@********.***
Lilen Mahat
Sonographer
Department of Radiology
Brigham & Women's Hospital, Boston
617-***-****(Cell)
617-***-**** (Business)
Email: ******@********.***
Ellen Ferrante
Managing Director
Latin Healthcare Fund, LLC
4 Waring Circle, Worcester, MA 01609
617-***-**** (Cell)
978-***-**** EXT 15 (Business)
Email: *****.********@*******.***
Joan Kariko
Community Volunteer,
Refugee Artisans of Worcester (RAW) Non-profit at First Baptist Church
Career Services Director (retired in 2004), Becker College
One Massachusetts Avenue, Worcester, MA 01609
508-***-**** (Cell)
Email- ***********@*******.***
Mohan Sunuwar
Case Management and Resettlement Coordinator
Lutheran Social Services, Services for New Americans
Worcester, MA 01608
774-***-**** (Cell)
Email: ********@*****.***
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