Post Job Free

Resume

Sign in

Customer Service Project

Location:
Chicopee, MA
Posted:
December 09, 2013

Contact this candidate

Resume:

Xschamatha Sharma Adhikari

** ******* ******-***. *

Worcester, MA 01605

Cell: 774-***-****

E-mail: acbkq2@r.postjobfree.com

EDUCATION

**** *******' Degree in Humanities and Social Sciences (Specialization in

English Literature and English Language Teaching),

Tribhuvan University, Nepal

1992 Bachelors' Degree in Humanities and Social Sciences

(Specialization in Culture and English Literature), Tribhuvan

University, Kathmandu, Nepal

TRAININGS/Certification, 2013

. Phlebotomy, American Red Cross, 2000 Century Drive, Worcester, MA

. Electrocardiography (EKG), American Red Cross, 2000 Century Drive,

Worcester, MA

. CPR/AED for Professional Rescuers and Health Care Providers, American

Red Cross, Worcester, MA

. Acute Care, American Red Cross, 2000 Century Drive, Worcester, MA

. Medication Administering Program (MAP), American Red Cross, 2000

Century Drive, Worcester, MA

. Certified Nursing Assistant, 3 Dimension Health Services, 61

Harvard Street, Worcester, MA

. Family Child Care Potential Provider Meeting, Regional Early Education

and Care, Worcester, MA

. Family Child Care Orientation Module One, Seven Hills Family Support

Center, Fitchburg, MA

. Community Interpreter Training(Nepali), UMASSAHEC Network, Worcester,

MA

PROFESSIONAL APPOINTMENTS AND EXPERIENCE

12/2013: Medical Interpreter (Nepali), Baystate Interpreters Inc

12/2013: Medical Interpreter (Nepali), American Translation Partners

09/09/2013-09/27/2013: Internship/Phlebotomy, Reliant Medical Group, 630

Plantation Street, Worcester, MA

03/2013-todate: Community Volunteer, Refugee Artisans of Worcester (RAW),

Worcester, MA 01609

. Interpret for Nepali speaking Bhutanese refugees to help promote their

hand made products in the US market

. Develop concept and design the products of handmade traditional

fabrics for Bhutanese, Burmese, Vietnamese and African refugee

communities

. Support refugee women for traditional skill enhancement

02/2013-todate: Volunteer, Lutheran Social Services for New Americans,

Worcester, MA 01608

. Data Entry in Microsoft Word and Excel for ESOL class/career

development trainings in Education Department

10/2012-03/2013: Parcel Assistant, FedEx Smart Post, Northborough, MA 01532

. Parcel scanning and wrapping

08/2009- 08/2012: Field Coordinator

Project: Apex Energy Private Limited, Kathmandu, Nepal

. Data/issues collection for the preparation of socio-economic and

cultural impact and mitigation measures report for hydropower projects

. Conducting public and stakeholders meeting at project site

. Follow up in line ministries for the approval of Initial Environmental

Examination Report (IEE) and Terms of References (TOR)- Altogether 1

IEE and 3 TOR have been approved

Project: Shiva Shree Hydropower Company Private Limited, Kathmandu, Nepal

. Socio-economic and cultural data/issues collection for hydropower

development projects in project site

. Conducting public and stakeholders' meeting at the project site

. Coordinate multidisciplinary team of experts for the preparation of

Environmental Impact Assessment (EIA) report for Hydro Projects

. Follow up in line ministries for the approval of IEE, EIA and TOR-

Altogether 1 IEE and 2 TORs have been approved

12/2008- 08/2012: Research Assistant (Part Time), IDS Energy Private

Limited, Kathmandu, Nepal

. Conducted socio-cultural meetings on environmental impact mitigation

programs in project site

. Work with indigenous and tribal communities in Langtang National Park

Buffer Zone, Nepal

. Collect data for the preparation of land acquisition, resettlement and

rehabilitation plan report for Upper Trishuli-2A Hydroelectric Project

. Follow up in line ministries for the approval of IEE, EIA and TOR-

Altogether 2 IEEs and 3 TORs have been approved

06/2007-12/2008: Self-Entrepreneur, I.S. Home Production (Small Cottage

Industry), Kathmandu, Nepal

. Establish rapport with customers, up-sell ideas and build a loyal

clientele

. Production, packaging, labeling, and marketing of traditional pickles

and fruit squash for sales

01/2004-12/2008: Administrative Officer, ME Nepal Private Limited,

Kathmandu, Nepal

. Document Translation (English-Nepali-English) and copy writing (script

and jingle for advertisement)

. Edit monthly newsletter and prepare press release for advertisement

. Write progress report/advertisement case notes

. Powerpoint presentation for client pitching, brand promo, event promo

Customer Service Officer (Part Time), Civil Homes Private Limited,

Kathmandu, Nepal

. Train, motivate, and supervise customer service employees

. Lead role to resolve customer issues

. Write bimonthly progress report on sales and marketing

01/2002-12/2003: Assistant Program Officer, Jagaran Media Center,

Kathmandu, Nepal

. Edit and translate documents (English-Nepali-English) related to

caste discrimination

. Collect news published in national/local newspapers on caste

discrimination and prepare a case not for advocacy

. Concept Design for Awareness Program/Campaign Against Caste

Discrimination

ACADEMIC APPOINTMENTS

04/1989-02/1997: High School Teacher: Social Studies and English Literature

LANGUAGE: Trilingual

Language Fluency

Nepali Fluent (Speak, Read and Write)

English Fluent (Speak, Read and Write)

Hindi Good (Speak, Read and Write)

REFERENCES

Wilbert S. Ching 'ABET'

Medical Education and Testing

Phlebotomy Program Coordinator/ Instructor

American Red Cross of Central and Western Massachusetts

508-***-**** (Office)

Email: acbkq2@r.postjobfree.com

Lisa Morris

UMass Medical School

Director Cross Cultural Initiatives

MassAHEC Network

508-***-****

acbkq2@r.postjobfree.com

Lilen Mahat

Sonographer

Department of Radiology

Brigham & Women's Hospital, Boston

617-***-****(Cell)

617-***-**** (Business)

Email: acbkq2@r.postjobfree.com

Ellen Ferrante

Managing Director

Latin Healthcare Fund, LLC

4 Waring Circle, Worcester, MA 01609

617-***-**** (Cell)

978-***-**** EXT 15 (Business)

Email: acbkq2@r.postjobfree.com

Joan Kariko

Community Volunteer,

Refugee Artisans of Worcester (RAW) Non-profit at First Baptist Church

Career Services Director (retired in 2004), Becker College

One Massachusetts Avenue, Worcester, MA 01609

508-***-**** (Cell)

Email- acbkq2@r.postjobfree.com

Mohan Sunuwar

Case Management and Resettlement Coordinator

Lutheran Social Services, Services for New Americans

Worcester, MA 01608

774-***-**** (Cell)

Email: acbkq2@r.postjobfree.com



Contact this candidate