Customer Service Manager

Johan Regis

**** ********* ****, ********, **, **203, 917-***-****, ********@*****.***

OBJECTIVE: Obtain a position where I can utilize my management, customer satisfaction,

program development and training experience

EDUCATION:

Brooklyn College Brooklyn, NY

Bachelors in Arts

May 2011

Certification in Yoga, Karma Kids Yoga New York,

NY

EXPERIENCE:

ANSLEM HOLDING LLC. Queens, NY

Property Manager 12/12- 07/13

• Managed property rentals by advertising and filling vacancies; negotiating and enforcing

leases; maintaining and securing premises

• Obtaining referrals from current tenants; explaining advantages of location and services;

showing units

• Maintained property by investigating and resolving tenant complaints; enforcing rules of

occupancy; inspecting vacant units and completing repairs

• Accomplished financial objectives by collecting rents; paying bills; forecasting

requirements; preparing an annual budget; scheduling expenditures; analyzing

variances; initiating corrective action as needed

CUNY-Brooklyn College Brooklyn,

NY

Web Applicant Assistant 08/09-

09/12

• Administered collegiate information to students and parents including enrollment

details, staffing, and course management

• Detailed an on-going calendar management including meeting request and revising

schedules to effectively manage priorities

• Generate and track MS Excel spreadsheets pertaining to internal data to identify trends

and prepare FAQ’s

• Narrate Power Point presentations regarding new student orientation

• Administer customer service skills to all enrolled/new students including parents and

staff

Performing Arts Classes Brooklyn, NY

Program Assistant 09/11- 12/11

• Collaborated to design and implement a developmentally appropriate and integrated

curriculum

• Created an environment conducive for learning by developing trusting and accepting

relationships with the individual children and ensuring their emotional well-being

• Assisted the lead teacher in promoting high-quality teaching and learning by

participating in Science Fairs, Arts’ projects

• Provided tutoring in Math and Science and additional homework assistance

SKILLS

• Excellent in Verbal and Written Communication

• Analytic problem solver

• Proficient in Microsoft Office Excel, Word, Outlook and Internet applications

• Fluent in Creole (Haitian) and knowledgeable in French

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