Customer Service Quality Assurance

Alisha Marie VanOrden

**** ***** ***** *****

Las Vegas, NV 89122

Phone 585-***-****

******.********@*****.***

OBJECTIVE

To obtain a Unit Secretary/Medical Secretary/Access Associate position that will utilize the skills I

have acquired through my work experience.

PROFESSIONAL EXPERIENCE

Unit Secretary/Access Associate

Rochester General Hospital Rochester, NY 07/06 – 7/13

Processing insurance co pays and patient payments, answering billing questions.

Answering very high volume of inbound calls ensuring timely and accurate response to

patient and doctor messages.

Checking patients in and out for appointments, scheduling appointments, procedures and

testing, in our office and with other specialists. Scheduling X rays, MRI & CATT scans

Preparing patient charts for upcoming visits, and discharging patients

Entering and retrieving patient data, update patient charts

Able to navigate through EMR, Electronic records.

Working with nursing staff to answer patient questions and address issues.

General office tasks such as copying, filing, sorting incoming mail.

Review approximately 1000 cycle bills to ensure that insurance has paid correctly on the

accounts.

Process all checks received for deposit including preparation of a totaled Excel

spreadsheet, bank deposit slip and convey to the bank. Post private pay and insurance

payments.

Generate all paper claims for primary and secondary insurance. Ensure all paper claims

have required signatures, disclaimers, reports and EOBs attached per insurance type

specific requirements. Organize and file both, alphabetically and chronologically,

completed paper insurance claims and correspondence.

Assembler

Gradient Lens Rochester, NY 6/05 2006

Cleaned medical lens materials, repaired lenses.

Build and assemble multiple types of Bioscopes.

Perform all inspections for quality assurance before the Bioscopes ships out of the factory.

Sales Clerk

Target Corporation Greece, NY 2001 2005

Provide quick and friendly checkout assistance. Answer guest questions and maintain a

clean, great looking store.

Stock floor shelves neatly and accurately. Work in the back room unloading delivery trucks

using the proper equipment.

Restock items neatly on store shelves and make sure merchandise labels are correct.

Update store displays and shelves as necessary. Check signs and labels for accuracy.

Work alone or with a team as needed to complete tasks quickly and accurately. Use

excellent organizational and time management skills.

EDUCATION

Rochester Business Institute/Everest Rochester, NY 2002 2004

Associates Degree Business Administration

High School

Greece Olympia High School Greece, NY 1998 2001

SKILLS

Thoroughly familiar with Microsoft Office, Access software.

Internet Medical research.

Integrated Bluetooth system.

Believe in maintaining the highest customer service standards.

Experience with Epic Care Connect, IDX program.

Experience with PMP Electronic Medical Records system.

Contact this candidate