Manager Customer Service
Resume:
Yacilyn Dominguez
Lake Worth FL, 33463
*******@***.***
__
Objective Seeking a position with opportunity for career and professional
growth and where my skills and expertise on this field will be
successfully utilized.
Highlights of qualifications
. Excellent interpersonal and analytical skills, decision maker
and goal oriented.
. Well organized and also energized by challenges and
opportunities.
. Ability to work in a fast paced environment and know how to
timely organize and prioritize work loads.
. Several Years of management experience which leads to
excellent work performance.
Experience
EMPIRIAN PROPERTY MANAGEMENT West Palm
Bch, Florida
Property Manager October 2008 - November
2010
. Oversee property daily activities by ensuring it is
efficiently maintained, units are occupied, rental payments
are received, reports are updated, resident issues are
resolved, and employee relations are handled in the best ways
possible.
. Assists the Area or District Manager in the overall marketing
efforts to help ensure the apartment community meets required
occupancy goals.
. Ensures that all management activities are conducted
according to the Company's standard policies and procedures,
and also with any municipal, state, or federal rules and
regulations.
. In charge accounts payables to property level meeting always
budget caps, minimizing expenses and maximizing working
procedures to get best results.
. Responsible for leasing activity and paperwork, contacting
prospects, processing applications, follow up calls etc.
. Collecting and posting rents, making daily deposits, working
with law firm partners to process Three day notices, and
Evictions. Maintain resident files etc.
. Assist in the process of hiring, training, evaluating and
supervising of on-site employees.
BEBE
Wellington, Florida
Store Manager
February 2005 - Sept.2008
. Drives the store's business to achieve goals and reduce
shrinks by hiring, training and leading an experience and
motivated team.
. Developed a 5 step clientele requirements that when
implemented increased sales and reduced client services
issues by more than 50%.
. Ensured and executed proper merchandise processing and visual
presentations to make sure company standards were kept.
. Ensure high standards of customer service were always
implemented to achieve world class service and ensure
profitability was met.
. Reduced operational costs by increasing manager sales
productivity and payroll control.
LINCOLN PROPERTY COMPANY Naples, Florida
Assistant Manager October 2003
- May 2005
. Assists Property Manager overseeing the daily activities of
the property.
. Leasing paperwork and prospects handling, show units, work
with maintenance team on make ready inspections, to ensure
units were 100% move in ready.
. Responsible for providing accurate and though information
about all aspects of the property
. Update and renew information from residents and new prospects
to meet and pass inspections under government standards.
. Responsible daily budget and finances.
. Prepared weekly and monthly reports on due dates.
. Assist and prepare and maintain resident and prospect files
to by approve for government housing, etc.
. Coach and counseling on-site employees and conduct annual
performance reviews. Conducted staff meetings on a regular
basis.
Education
John I. Leonard High School
Greenacres, FL
Gold Coast Real state school Ft.
LAUDERDALE, FL
Customer Service Excellence Seminar
Ft. Lauderdale, FL
Skills Computer: Yardi, Rent Roll, Microsoft Office, Excel,
PowerPoint, Publisher,
Internet Explorer.
Language: Fluent in English and Spanish
References Available upon request.[pic]
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