Healthcare Management
Resume:
Barbara D. Herring
Gatesville, Texas 76528
I would like to take this opportunity to thank-you for reviewing my resume. My career has been in healthcare
but I would be very interested in working in another office setting. I am used to multitasking and providing high
quality customer service. I am very dependable and have a high work ethic.
I worked for Scott and White Hospital and in the Regional Clinic System. I have worked primarily with Family
Practice physicians but I have also worked with Pediatrics, Internal Medicine and Rheumatology physicians.
Physician staffing from 2.0 FTE's to 6.0 FTE's and support staff from 6.0 FTE's to 20.0 FTE's. I have managed
clinics throughout the Regional Clinic system and worked with all clinics on special projects.
After the closure of the McGregor Clinic I went to work for the Hamilton Healthcare System in Hamilton, Texas
as the director of the Rural Health Clinic. I worked with seven Family Medicine Physicians, one Physician
Assistant, one Nurse Practitioner and 22 support staff. Responsibilities between Scott and White and The
Hamilton Healthcare System are basically the same.
Scott and White
June 1975 - May 1981 Registration Department
CRT Operator - Register and schedule patient appointments
June 1981 - August 1984 Killeen Clinic
Operations Manager
September 1984 - December 1989 Belton, Gatesville and Moody Clinics
Operations Manager
January 1989 - May 1995 McGregor and Moody Clinics
Operations Manager
June 1995 - December 1996 Brownwood Clinic
Operations Manager
January 1997 - August 2003 Regional Clinic Administration
Project Coordinator
McGregor and Moody Clinics
Operations Manager
September 2003 - December 2011 Hamilton Healthcare System
Director, Family Practice Rural Healthcare Clinic, Hico Clinic,
Family Practice Clinic of Mills County
Operations Manager/Director Responsibilities
• Coordination of care between clinic, hospital and nursing home
• Management of nursing, laboratory, x-ray and business office staff to include hiring, orientation,
training, assignment of duties, counseling and termination as needed
• Preparation of monthly report with YTD% increase/decrease comparison
• Physician education and feedback on E&M coding and RVU's from monthly reports
• Monitor monthly gross charges, allowances and operating expense for clinic contribution margin
• Customer service orientation/training
• Prepare clinic revenue and expense budget
• Plant facility maintenance and repairs
• Security and protection of patients and staff
• Staff education on JCAHO standards and compliance
• Time and attendance/monitor overtime
• Yearly support staff merit evaluations
• Monthly staff meetings and in-service
• Press Ganey Patient Satisfaction Survey
Special Projects Coordinator Responsibilities
• Coding Committee
• Limited English Proficiency Committee
• Bright Ideas Evaluator
• Charity Committee
• Record Retention Committee
• CIM Revenue Committee
• Policy and Procedure Manual Development/Update
• Family Medicine hospital missed charges
• FOCUS Leadership Team
• Regional Clinic random cash audits
• Coordination of Brownwood Clinic transfer or medical records and x-rays to Temple upon closure of the
clinic
• Numerous projects as assigned
September 2012 - March 2013 Doris Miller Family YMCA
1020 Elm Street
Waco, Texas 76704
Business Office Manager
March 3013 - May 2013 Live Oak Veterinary Park
22014 Woodway Drive
Waco, Texas 76712
Practice Manager
References:
Lanita Luckey Keys
Branch Director, Doris Miller Family YMCA
James R. Lee, M.D.
Medical Director, Family Practice Rural Health Clinic
Timothy Rudolph, M.D.
Medical Director, Family Practice Clinic of Mills County
Susan Shaffer, FNP
Family Practice Rural Health Clinic
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