Customer Service Sales

SARAH A. WILLIS

**** ****** ***** **. - ********, Georgia 30093 - (770)

8709958)**************@*****.***

Logistics Coordinator ~ Customer Service ~Management ~ Training and

Teambuilding

A self-motivated professional with extensive experience in Logistics and

Business Administration. Ability to communicate effectively at all levels;

interact supportively within a team environment. Cope well under pressure

and stressful situations and adapt readily to the demands of the job.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Argosy University Atlanta, Ga. 30328

Masters in Leadership 3.78 GPA

December 2010

Barry University, Miami, Fl

May 1993

Bachelor of Science - Professional Business

EXPERIENCE

Crib Master-Marietta, GA-Contracted October 2011-July 2012

Production Coordinator

Crib Master Tool Management Provides Multiple Solutions to Control Tool

Inventory

. Received and sized products for perfect fit and dispersing for various

tool boxes

. Package each item for sizing, Add each vender and product to

spreadsheet

. Take photo of individual items, crop pictures, submit info to venders

and management

Student- Argosy University, Atlanta, GA (03/2009 - 2012)

Siemens Energy & Automation - Duluth, Georgia (06/2010 - 2010)

Administrative Assistance

. Process Payroll for warehouse associate,

Maintained records of associates Hours worked, Attendance, and

Vacations hours

Integrate planning by time and attendance, shop floor control,

performance measurement

Siemens Energy & Automation - Duluth, Georgia (03/2006 - 2009)

Logistic Expert I

. Utilize SAP to prepare daily progress. Re-route shipments cycle count

and wave the system to generate work.

. Support warehouse associates, with Printers, Laser Guns and Stocked

Material.

. Response to requests from Internal Customer Service and Sales

Managers.

Gwinnett County Public School System Norcross, Georgia (08/2004 - 2006)

Substitute Teacher

. Substitute Teach at various schools and grades K-12TH in Gwinnett

County.

Dugussa Texturant System / Contracted Atlanta, Georgia (11/2003 - 2004

Logistic Assistant

. Tracked all materials from vendors and factories to meet delivery

schedule and contract requirements. When delays are identified develop

corrective action plan with expediting and transportation to minimize

total installed cost.

. Processed transactions in SAP (accrued freight, transportation

relevant information, post goods issued)

. Analyze customer contracts to define all activities necessary to meet

their expectations.

. EDI Data and shipments both domestic and international.

. Prepared delivery notes for warehouse operators to process and ship to

customers on a timely manner

. Scheduled carriers for inbound /outbound/import export shipment,

experience with NAFTA customs

administrations

The Salvation Army Atlanta, Georgia (10/2001 -2003 Accounting Clerk

Secretary

. Assist pension and retirement administrator with complex and

confidential material. Typed agendas, minutes, general correspondence

and documents.

. Gathered and recorded data on spreadsheets for Pension Council

. Set-up files for new participants,

Craftforce, LLC Atlanta Georgia (01/2001 - 10/2001)

Finance Administrative Assistant - Contracted

. Review transportation, purchasing systems, and processes that were

integrated. Linked suppliers, vendors, and subcontractors based on

cost, specifications, inspections, delivery, shipping, and any other

relevant information.

. Managed travel and tracked employees debit card usage

. Screened material overages, shortages, and damages on the construction

site. Expedited material and communicate all schedule and contractual

impacts to Management.

. Review Resumes, obtained references and test applicants

. Utilize Customer websites and 3rd party websites

Premier Cruise Line Cape Canaveral, Florida (05/1998 - 2000)

Group Sales Supervisor

. Determined necessary actions for delinquent accounts; Ensured absolute

customer satisfaction; managed accounts from beginning to end;

marketed and sold group cruise packages (including air and hotel

accommodations).

. Monitored group sales agents calls

. Prepared employees monthly work schedules

. Intercepted troubled calls to maintain a high level of customer

service

United Space Alliance/Lockheed, Kennedy Space Center, F1orida (06/989 -

1998)

Logistic Operation staff

. Trained employees, in warehouse, shipping, stocking and packaging of

flight hardware and raw materials

. Analyze documentation for tracking abilities and quotes.

. Validate documents for calibration; prepare and reviewed purchase

requisitions for thoroughness and accuracy.

. Reviewed purchasing systems, and processes that were integrated.

Linked suppliers, vendors, and subcontractors based on cost,

specifications, inspections, delivery, shipping, and any other

relevant information.

. ISO-9001 Certified, a standard-set of quality

Rockwell International Kennedy Space Center, Florida (05/1979 - 1989)

Logistic Coordinator

. Screened material overages, shortages, and damages on the construction

site. Expedited items and communicated all schedule and contractual

impacts to Management.

. Coordinated the packaging, shipping and tracking of flight material

. Utilized computer to obtain, update and enter flight equipment

. Headed receiving inspections

TECHNICAL SKILLS

Project SAP ~ PeopleSoft ~ Lotus Notes ~ Interpretation of Drawings

Proficient in Microsoft Suite: PowerPoint ~ Word ~ Excel ~ Outlook ~ Access

~ AS400

Held Security Clearance

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