Consistent customer care focus and extensive sales experience.

Robert Zimmerman

*** ***** ****, ******** *******, Florida

850-***-****: ****************@*****.***

Available to sell within Southeastern United States

Objective

To secure a Business Development Management position where I can use my

skills and experience acquired over the past 15 years of sales excellence

to increase the market presence and financial condition of an organization

Qualifications

. Masters Degree in Business Administration

. Experienced change agent with a history of energizing and delivering

new revenue streams in stagnant or underworked markets to exceed

benchmark performance standards

. Established success in Midwest, Mid-Atlantic and Southeast geographies

. Experience selling into all aspects of the IT space including voice

and video conferencing, infrastructure, data networks, mobility,

virtualization, secure wireless, and storage

. Fourteen years as a PGA Golf Professional: creator of the Virginia

Beach Open, and participant in the development of the first online tee

time management system; TeeTimes.com

. Owned and managed multiple retail stores for golf equipment and

apparel

Career Summary

Government Account Manager February '12 to

October '13

Cox Communications - Florida/Georgia Region (Company lost

certification with State of Florida)

. Network transport sales to Fortune 1000 companies including BAE

Systems, Northrop Grumman, Ascension Health, HCA Health, Institute for

Human and Machine Cognition

. Opened markets for large enterprise sales in a SMB-only environment

. Built key relationships within Florida's State, Local, Education and

Healthcare verticals

. Position eliminated when Cox failed to gain approved vendor status

with the State of Florida

Telecom and Network Sales Specialist February '12

to September '12

Arrow S3

(Laid off after merger)

. Effectively used social media to introduce Arrow S3 into the North

Florida market

. Created an online technology user community for North Florida

technology executives

. Built key relationships within Florida's State, Local, Education and

Healthcare verticals

Telecom and Network Consulting Specialist April

'09 to August '11

Carousel Industries

(Relocated to Florida)

. Sold a variety of product offerings including secure enterprise

wireless, network routing and switching, network optimization, multi-

media conferencing, security (firewalls and VPNs) IP voice systems,

unified messaging, virtualization (server and desktop) power and

cooling, and hosted services

. Successfully sold products from manufacturers including Avaya, Juniper

Networks, Aruba Networks, Fortinet, Riverbed, Polycom, VMWare,

Microsoft, APC and others

. Quickly ramped to quota achievement in a new geography for Carousel

. Sold voice platform and contact center to Bellin Health, a Wisconsin-

based healthcare system

. Increased Midwest revenues through voice system sales to a Wisconsin-

based gaming and hospitality company

. Generated more than $1M Avaya sales in the healthcare vertical within

12 months

. Mid-Atlantic customers included Dominion Resources, Colonial

Williamsburg Foundation, National Rural Utilities Cooperative Finance

Corporation, Chesapeake General Hospital, Stihl, Inc., Roanoke and

Danville School Districts

Avaya, Inc. December '05 to

April '09

Territory Manager

(Left after Avaya/Nortel merger)

. Earned Avaya Sales Certifications across the entire product portfolio

. Sold enterprise voice systems, voicemail platforms, small and medium

business communication systems, contact center hardware and software

including scheduling and monitoring applications, and data networks

. Demonstrated a hunter mentality toward cultivating leads, and closing

business including:

o Panasonic USA (IP Telephony, Multi-channel contact center,

contact center reporting and workforce management, enterprise

voice system including voicemail)

o Langley Federal Credit Union (Enterprise IP telephony, customer

care contact center with reporting and workforce management,

voicemail system, automated attendant, self-service portal for

contact center

o LeClair Ryan Attorneys (Multi-site IP telephony and voicemail,

contact center for customer care, automated attendant, call

accounting system for billing clients

o Stihl, Inc. (Multi-site IP telephony and voicemail, call

accounting system, video conferencing for desktop and conference

room

. Consistently met performance objectives while building additional

revenue streams for Avaya

. Repaired a damaged channel ecosystem through closing deals and driving

that revenue through the channel partners, and recruiting new channel

partners

Fulfillment Plus, Inc. March '04

to December '05

Vice President of Sales

(Company closed)

. Transitioned a predominantly outbound call center company to a

balanced inbound and outbound portfolio with the addition of multiple

clients across industry verticals

. Brought over $5M in opportunities for the inbound group in less than

13 months, well above quota expectations

. Gained recognition as an industry expert in building an inbound

portfolio through proven results, participation in key industry

associations, and by being published in the preeminent industry

authority (DM News)

Abacus Communications

October '99 to March '04

Senior Sales Executive (Left

for VP position)

. Secured fastest first sale in company history

. Sold outsourcing services (BPO) to AOL, Avis Rent-a-Car, Movies

Unlimited, Toys-r-Us, Children's Museum of Boston, American

Electronics Association Credit Union, New York Municipal Credit Union,

Pitney Bowes, and others

. Produced contractual annual sales in excess of $6M, well above quota

expectations

. Maintained excellent customer relations resulting in increased

revenues through upsales

. Successfully closed business in multiple verticals including financial

services, travel, catalog, telecommunications, retail, utilities and

government

. Provided programming and contact center support in the creation of

TeeTimes.com; the nation's first online tee time management system

Professional Golf Management October '86 to

October '99

Member - Professional Golf Association of America (PGA)

. Director of Golf Operations at several facilities in Tidewater,

Virginia

o Owned and operated pro shops and managed the daily course

operations

. Creator and Director of the Virginia Beach Open (now a premier stop on

the Buy.com Tour)

Education

Masters Degree in Business Administration - Regent University

. Recipient of the Howard Long Scholarship for academic excellence

. Recognized in Outstanding Young Men of America

Bachelor's Degree in Organizational Communication - Arizona State

University

. Dean's List

. Recipient of the Regents' Scholarship for academic excellence

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