Customer Service Management

Damaris Bolivar

484-***-**** ( **********@*****.***

< Background in generalist affairs, including experience in project

development, mediation, records management, and policy development.

< Demonstrated experience in developing teambuilding programs, and writing

personnel manuals, corporate policies, and management reports.

< Demonstrated experience in HR and Payroll support including benefits

enrollment.

< Demonstrated career growth in Office and HR Management.

EDUCATION & AFFILIATIONS

. muhlenberg college - Allentown, PA (May 2013)

Bachelor of Business Administration / Human Resources Leadership

. ADS Don Bosco 88 - Caracas, Venezuela (September 2001)

Office Administration

. Society for Human Resource Management (SHRM)

SKILLS

Advanced MS Office Staff Recruitment & Training & Development

-Excel, Word, Retention Performance Management

PowerPoint, Outlook Benefits Enrollment Time Keeping

Data Entry Team Orientation Onboarding Process

Department Startup Policies & Procedures

PROFESSIONAL EXPERIENCE

Tyden Brooks & Co. - Phillipsburg, NJ (June 2008 - August 2010)

Security Seals manufacturing company.

HR Coordinator

. Assisted in new hire onboarding process including orientation,

training and incentive programs.

. Resolution of payroll and invoicing issues.

. Worked with senior management to update and translate HR policies and

procedures.

. Timekeeping and data entry in the PayChex system.

. Responsible to enter information for employment applications into the

system.

. Advising staff in other departments on the management of their records

and information

Tyden Brooks & Co. - Phillipsburg, NJ (August 2004 - May 2008)

Security Seals manufacturing company.

Accounting/Finance Assistant

. Assisted in the Accounting Department with recordkeeping and

manufacturing reports management.

. Data entry in the travel expenses system Concur.

. Created excel reports using pivot tables and applying filters as

required.

. Prepared Power Point presentations for the accounting department.

. Kept records and logs of the filing cabinets.

. Kept all records of office expenses.

LETMAS Llc - Bound Brook, NJ (May 2002 - August 2004)

A travel and money wire company that provides services to companies and

individuals.

Customer Service Representative

. Served customers by providing products and service information.

. Created and maintained database of customer account information.

. Prepared reports to measure quality of service.

. Resolved customer problems by clarifying and providing solutions to

their needs or complaints.

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