Customer Service Management

CARLA BICKEL

**** ****** *** *** *** Twin Lakes Wisconsin 53181

847-***-**** ***********@*****.***

BUYER/SCHEDULER/PLANNING

An accomplished buyer with extensive experience in the production industry including

p urchasing of a variety of consumables, raw materials and various supplies. Additional

expertise in quality and environmental management systems. Responsible for North

A merican Free Trade Agreement certification requirements. Also have experience in

Scheduling and Planning Manufacturing requirements.

P roject Management Lean Manufacturing

N AFTA Certification I nventory and Stock Control

T ime and Capital Efficiency Quotation Review &

Contract Review

E ngineering Calculations & In terpretation Inventory/Demand Analysis

6 Sigma Training G reen Belt Training

T.C. I ndustries Processed Steel Division Crystal Lake, I llinois 2010 to

2013

Leading Manufacture of Caterpillar Mining and Construction parts for inventory and

p roduction.

• Responsible for entering purchase orders and maintaining purchase orders for

components and steel plate th ru computerized purchasing system. Receiving

p roducts from purchase orders and fix any discrepancies.

• Updating and maintaining cost on purchased i tems.

• Updating and maintaining forecast, safety stock and lead t imes for purchased i tems.

Monitor safety stock and inventory levels at all times.

• Maintain supplier back order reports and expedite when necessary.

• I was also responsible for releasing planned work orders and scheduling th ru

p roduction using online scheduling tools.

• Expediting emergency orders or down machine orders. Maintaining on t ime delivery

of customer orders and purchase orders.

• Working with Customer service to reconcile any customer stock outs emergency

orders or down machines.

• Responsible for Weekly updated meeting on certain product class using excel

spreadsheets and query information for on time delivery.

• Research and process all past due purchase orders internal or external.

• Maintained monthly usage report on all purchased components.

• Maintained key performance matrix vendor on t ime delivery.

• Worked with shop f loor supervisors and managers for on t ime delivery on

components scheduled manufacturing orders and any problems with down time on

machines.

• Customer is number one.

• Work with accounting on material receiving errors or discrepancies on price or

quantity.

• Worked with all levels of Management on special projects.

PREC IS ION TW IST DR I L L, Crystal Lake, I llinois

1987 to 2010

A division of Sandvik, Precision Twist Drill is a leading manufacturer of high productivity

carbide and HSS drill and tap products.

Buyer: 2004 to 2010

Reported to the Logistics Manager Responsible for purchasing a variety of consumables,

r aw materials, and supplies in accordance with established policies, practices, and

p rocedures.

• Purchased i tems and maintained inventory levels.

• Followed up on orders, maintained order status information and reviewed open

orders for delivery and invoicing.

• Located sources, obtained quotes, and checked reliability of suppliers.

• Reviewed vendor quotations to provide base for buying decisions.

• Contacted various departments when substitutions might be advantageous.

• Secured samples, arranged for tests when necessary, placed orders and followed up

on deliveries.

• Expedited purchase orders for material externally and internally.

• Solved purchase order discrepancies and closed out old open purchase orders.

• Compiled management reports on progress of work, inventory levels, materials, and

costs.

• Maintained North American Free Trade Agreement certifications as required.

Planner: 1999 to 2004

Engineering Technician: 1995 to 1999

Production Expeditor: 1989 to 1995

Laser Stamping Operator: 1987 to 1989

• EDUCAT ION

APICS: The Basics of Supply Chain Management 32 Hours

• APICS: Master Planning of Resources 28 Hours

• Certificate of Attendance in Advanced M icrosoft Excel Techniques

PROFESSIONAL DEVELOPMENT

Blue Print Reading, Engineering Drawings, Capacity Planning Evaluation

Releasing Manufacturing Orders, Due Date Acknowledgement Expedite Orders

Certificate of Completion Understanding People

Green Belt 6 Sigma and Lean Manufacturing

Internal ISO Auditor.

Project Management Skill

Root Cause Analysis classes.

TECHN ICAL SKILLS

AutoCAD Li te, ASI, Microsoft: Word, Excel

AS400

R ECOGN I T ION & AWARDS

Received 2 Bravo Awards for going above and Beyond my Assigned Duties.

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