Customer Service Manager
Resume:
Christy Harris
Apt **
Niceville, Fl. 32578
*****************@*****.***
Objective:
Intelligent, compassionate individual with a well-rounded background seeks employment in a setting where my skills,
experience, and traits can be put to good use. I have supervisory, scheduling, cash handling, office management, and customer service
experience. I am familiar with Microsoft Office and can type 65 wpm.
Education:
Niceville High School
1996-2000
Graduated/Diploma
Work Experience:
-Client Care Manager/Administrative Assistant-
Visiting Angels of the Emerald Coast
August 2013 to November 2013
Supervisor: Nena McLaughlin, LPN. (Administrator/Director)
• Greeting the public by telephone and in person in a professional and courteous manner/using a multiline phone system
• Demonstrating excellent customer service and communication skills
• Demonstrating unwavering punctuality and dependability
• Recruiting and advertising for staff, processing applications and checking references, running Criminal Background Screens on
all employment candidates, scheduling employment interviews with appropriate supervisor, creating and maintaining contractor
files according to state law, conducting staff orientation, scheduling staff for hours of service, recognizing and rewarding good
job performance, communicating and reinforcing policies and procedures
• Ensuring timely data entry, copying and filing of documentation
• Maintaining professional relationships with clients and contractors
• Independently responding to and resolving client complaints and concerns
• Communicating and referring appropriate matters to Director for direction
• Maintaining and ordering office supplies
• Various clerical duties as assigned
• On-call weekends and evenings
-Personal Caregiver/Companion-
Helen and Robert Mazurek
2011-2013
• In-home personal care and companionship for an elderly gentleman with Parkinson’s disease
• Meal preparation and feeding
• Medication reminders
• Light housekeeping
1
• Various household tasks as needed
(Continued on page 2)
Work Experience (cont.)
-CNA-
Destin Healthcare and Rehabilitation Center
2010-2011
Supervisor: Nena McLaughlin, LPN 850-***-****
• Daily care of residents
• Assisting with scheduling for my unit
• Reporting directly to the charge nurse over my unit
• Assisting charge nurse with coordinating resident with care plan to ensure best practices
-Office Manager-
Macno Management/Subway Management, Inc. (no longer in operation)
1997-2003
Racetrack Road, Fort Walton Beach, Fl.
Supervisor: Michelle Riggs 850-***-****
Owner: Micheal Nobles 850-***-****
• Greeting the public by telephone and in person in a professional and courteous manner
• Maintaining a well-groomed professional image
• Creating and maintaining multiple filing systems
• Using a multiline phone system
• Using Microsoft Office Suite
• Receiving, sorting, opening and distributing mail for multiple recipients
• Paying utility and other bills for multiple locations and filing invoices appropriately
• Receiving large cash deposits from multiple locations and bearing sole responsibility for their safe arrival and deposit at the
bank, filing deposit receipts appropriately
• Receiving payroll from multiple locations and calling payroll in to the payroll management company; bearing sole
responsibility for the accuracy of payroll from multiple locations
• Receiving, verifying, and distributing payroll checks from multiple locations
• Independently receiving and resolving customer complaints from multiple locations
• Taking dictation from owner; proofreading and correcting owner’s correspondence
• Various clerical duties as assigned
Knowledge, skills, and personal abilities:
• Familiar with Microsoft Office, touch typist
• Ability to listen and communicate clearly, fluently, and diplomatically orally and in writing
• Ability to remain flexible, resilient, calm and maintain a sense of humor under pressure
• Ability to present a well-groomed professional image
• Ability to plan, organize, prioritize and follow through in work activities
• Ability to work independently with a minimum amount of supervision
• Extensive experience in customer service
• Proven track record of dependability and punctuality
• Perfectly clean criminal record and driving record
Personal References:
Lena Webb (Preschool teacher, known 16 years) 850-***-****
2
Johnnie Allred (former loan officer for Eglin Federal Credit Union, known 4 years) 850-***-****
Stephanie LeFleur (known 3 years) 850-***-****
3
Contact this candidate