Sr. Consultant / Business Analyst POS/Mobile POS SME
Resume:
Marcus D. Bialas
San Diego, CA 92122
********@*****.***
IT Business Consultant
DATA ANALYSIS ( TECHNICAL WRITING/EDITING ( CROSS FUNCTIONAL TEAM
FACILITATION ( SDLC/HDLC ( TECHNICAL SUPPORT ( PROCESS IMPROVEMENT (
COMMUNICATIONS
Sr. Business Analyst/Project Lead with eight years of experience in QSR
hardware/software environment with a broad experience in POS and
peripherals from hardware staging, project leadership, use case development
and execution, level four technical support, data analysis and reporting.
As a business professional I possess strong competency in facilitation of
cross-functional teams in leading projects and delivering results. A known
self-starter with ability to acquire new skills and knowledge for quick
start up on new projects to allow for fast execution, while staying
flexible in a changing environment.
( Vendor Management ( Statistical Analysis ( Operations Alignment
( Technical Documentation ( Requirement Gathering ( Mobile Testing
( Defect/Bug Management ( Hardware Staging ( POS SME
PROFESSIONAL EXPERIENCE
BUSINESS ANALYST/LAB MANAGER - CONSULTANT, Oak Brook, Illinois 2012 -
August 2013
Sr. Consultant for McDonald's Corporation - Sales Data, Inc. - U.S.
Operations Technology
Provided technical analysis for U.S. Operational hardware and software
certification
Managed the U.S. Operations Technology lab
. Verified that new hardware and software adhered to operational
requirements as the point of sale software and hardware SME for the
McDonald's U.S. Operations Technology department throughout all parts
of the SDLC/HDLC process
. Generated and maintained operational technology requirements
. Facilitated and supported operational testing involving new hardware
and software designated for the field
. Coordinated hardware and software field testing for McDonald's U.S.
Operations
. Demonstrated new Hardware and Software to McDonald's U.S. leadership
. Created operational technical requirements for current U.S. Mobile
Order Taker hardware and software
. Coordinated Mobile Order Taking operational and field testing
BUSINESS TECHNICAL ANALYST/PROJECT LEAD - CONSULTANT, Oak Brook, Illinois
2009 - 2012
Consultant for McDonald's Corporation - True Consulting - US IT
Department
Provided Level Four Support Analytics for NewPOS Restaurant Deployment
. Coordinated weekly level 3 and 4 software/hardware support meetings
across internal and external personnel; identifying critical issues
stores were experiencing for issue identification and resolution
. Successfully tracked, reported and communicated software and hardware
high priority field issue to leadership.
. Managed POS vendors for chronic store resolution during nationwide
software deployment.
. Developed techniques to better identify stores with chronic issues
. Tracked and reported "Emergency On-site" support invoicing
. Troubleshot software and hardware related issues affecting operations
. Project website and Share Point content writer and editor
Marcus D. Bialas Page 2
BUSINESS ANALYST/ QA TESTING ANALYST - Paid Intern, Oak Brook, Illinois
2005 - 2008
Intern - McDonald's Corporation - US IT Department
Developed and executed quality assurance and testing plans within a
specific project or program.
. Collaborated with other Business Analysts and Developers in
identifying and resolving defects and identified opportunities to
improve testing processes.
. Tested and logged software defects
. Created, executed, and maintained QA/tests and test scripts.
. Lead testing of 1st Generation Mobile Order Taking Device
EDUCATION AND CREDENTIALS
LOYOLA UNIVERSITY CHICAGO, Illinois 2012
M.S. Criminology and Criminal Justice
LOYOLA UNIVERSITY CHICAGO, Illinois 2008
B.S., Criminal Justice, History - Dean's List
MARMION ACADEMY, North Aurora, Illinois - JROTC
CERTIFICATIONS/SYSTEM EXPERIENCE
McDonald's Corporation OTP3 Certified (Operations Technology Professional
Level 3)
Microsoft SharePoint Administrator, Microsoft Excel, Power point, Visio
and MS Project Proficient, Extensive experience with Jira
Mobile and Handheld Technology SME, POS System Peripherals, Working
knowledge of HTML and Java
V.P of Public Relations Loyola University Chicago Student Government 2006-
2007
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