Customer Service Medical
Resume:
PO Box ****
Concord, NC *****
********@*****.***
FELICIA S. WOODS
OBJECTIVE: To obtain employment as a Medical Assistant where I can
ultimately utilize my education, skills and experience to provide quality
service to patients and assist a company to profitably meet established
objectives and goals.
EDUCATION:
South University, Montgomery, Alabama
Major: Medical Assisting, AS Degree, December 2009
Rowan-Cabarrus Community College, Kannapolis, North Carolina
Major: Cosmetology, AS Degree, December 2012
WORK EXPERIENCE:
Five Oak Manor, Concord, North Carolina
April 2013 - Present
Certified Nursing Assistant -
. Provide health care to residents in a facility
. Basic personal hygiene, care and grooming, including bathing, hair
care, dressing
. Bladder and/or bowel requirements or problems, including helping
individuals to
and from the bathroom or with bedpan routings.
. Independently performs basic medical procedures, including taking
blood pressures,
pulse, temperatures
. Monitor their behavior and physical condition for progress or
deterioration
. Assist with minor medical procedures
. Replying to call lights, questions, and requests of the patients.
. Help patients get daily exercise
. Assesses, monitors and supervises individuals to ensure their health,
safety and welfare
. Generating reports on the general wellbeing of patients for the
nursing supervisor based on observations of the patients.
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. Filling out and generating logs, forms, records, and reports used for
documenting the patients stay and general health.
. Assures all patient information remains private and confidential to
ensure the protection of the employer
Bayada Nurses, Concord, North Carolina
January 2011 - Present
Home Health Aide --
* Provide health care services in client home. .
* Assist client with bathing, personal grooming, and personal hygiene.
* Assist client with ambulance.
* Assist clients with taking their medication.
* Prepare meals for client.
* Help with household chores: make bed, wash dishes, do laundry, clean
bathroom, etc
* Keep clients company.
* Document client activities on a daily basis.
* Report client's progress/changes to nurse.
* Take necessary actions in case of an emergency.
Cure Staff Solutions, Charlotte, North Carolina
December 2010 -- July 2011
Billing Specialist --
. Verify patient's insurance.
. Call insurance company and third party companies to verify claim
information.
. Reviews accounts for possible assignment.
. Responsible for submitting claims and following up with insurance
companies.
. Prepares and submits clean claims to various insurance companies either
electronically or by paper.
. Answers questions from patients, clerical staff and insurance
companies.
. Identifies and resolves patient billing complaint.
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Medical Records-
April 2013 -- Present
. Chart retrieval for appointments/messages and requests
. Message station pickup
. Chart pickup
. Chart filing
. Medical records requests
. Prenatals
. Phone answering
. Storage Retrieval
Medical Office Associate --
October 2010 -- Present
. Make appointments.
. File patient's records.
. Answer telephone.
. Fax prescriptions to Pharmacy.
. Verify patient's information in data base.
. Make new patient accounts.
. Reschedule and cancel appointments.
. Print schedule.
The Learning Tree, Tallassee, Alabama
March 2006 - April 2010
Residential Instructor -
* Provided quality care for mentally challenged children in a residential
facility.
* Monitored children at night to ensure their safety and wellbeing.
* Administered medications
* Checked vital signs
* Bathed and clothed children and provided other personal care.
* Cooked and fed children who needed assistance.
* Meticulously documented children's behavior and reported any erratic
changes to the supervisor.
* Thoroughly cleaned the children's residence
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Snelling Staffing Agency (ASK Telemarketing), Montgomery, Alabama
February 07 - Jun 07
Telemarketer -
* Called individuals to solicit participating in political surveys.
* Entered responses in the computer.
Staffing Solution, (Health Information Design) Opelika, Alabama
February 06 - January 07
Data Entry Clerk -
* Answered incoming calls from customers who were inquiring about their
prescription drugs.
* Verified callers' information and enter into a database.
* Transferred calls to director for processing.
* Faxed information to pharmacies so customers could pick-up prescriptions.
* Copied and filed customers' information
SPECIAL SKILLS:
* Effective at multi-tasking
* Learn new job tasks quickly and easily
* Work well as a team member and individually
* Eager to work and willing to go beyond that which is required
* Excellent interpersonal and customer service skills
* Punctual and reliable
* Follow instructions well
* EPIC Trained
CERTIFICATIONS:
CPR and First Aid Certified
Certified Nursing Assistant
Phlebotomy
LICENSES:
Cosmetology 2/2013- 10/2015
REFERENCES: Available upon request
Contact this candidate