Customer Service Manager

Scott L. Belin, RN, BSN

*** *. ****** ***** **. . SHEPHERDSVILLE, KY. 40165 . PHONE 502-***-****

Skilled clinician, analyst, and team builder with demonstrated background

and emphasis on working with and through people

Objective

To utilize and expand my clinical background in an Emergency

Department setting

To achieve further professional growth and encounter exciting

challenges

Employment in a company with a focus on customer service and

team-oriented environment

Summary of qualifications

. Goal-oriented, talented and dedicated employee as reviewed by

superiors and earned increasing responsibilities in positions held

. Utilizes innovative techniques, attention to detail and clinical

knowledge in project management to produce successful improvements in

the healthcare setting

. Accomplished system administrator of various IT software in Emergency

Medical setting

. Adept at developing strong, long-term relationships with customers and

vendors

. Coordinator, educator, and mentor of healthcare providers in various

processes, procedures, and healthcare delivery

Norton Hospital

Kosair Children's Hospital, Louisville, KY

11/02-Present

Emergency Department System Analyst

Coordinates implementation of new IT software into the Emergency

Medical setting with extensive pre-installation testing,

collaboration with vendors for on-time upgrade, customizations for

on-site clinical setting, preliminary and ongoing education of

healthcare team

System administrator of existing IT software in clinical setting

with emphasis on statistical/clinical inference and reporting

Corporate liaison in regard to present and future outcomes, policy

and procedure, and committees for Emergency Services

Ensures compliance, analyzes billing, and staff resource for revenue

integrity for the Emergency Department

Project leader and/or team member for new initiatives and

improvements

Travel Nurse International, San Francisco, CA

01/02-11/02

Emergency Travel Nurse

Experienced and competent clinician in Emergency Nursing of various

levels of care (Level 1 Trauma, Level II, Level III)

Norton Hospital, Louisville, KY

11/99-01/02

Staff Nurse

Experienced and competent clinician for a Level II Emergency

Department in an urban setting

Served on various committees as staff representative for Emergency

Department

Utilized as mentor and preceptor for new nurses and hires

Caritas Medical Center, Louisville, KY

09/98-10/99

Assistant Manager

Supervisor for clinical nursing and support staff for a Level II

Emergency Department in an urban setting

Management of day to day operations of the Emergency Department in

collaboration with clinical management team and hospital

administration

Active and current Kentucky nursing license since September 1998

Organized geriatric health fairs for area Councils on Aging

Represented Louisville-Area Hospitals in community health fair

sponsored by Kentucky Hospital Association

Utilized professional informatics knowledge to provide statistical

analysis for Louisville Metro Government

Coordinated bio-terrorism alerts/analysis through medical informatics

for Louisville Health Department

Elected Grand Knight for Knights of Columbus, Council #7029

Northeast Louisiana University, Monroe, Louisiana

December 1994

Bachelor of Science in Nursing

Process Improvement Model Training, Louisville KY December

2004

Executrain Office Manager Training, Louisville, KY February

2003 Microsoft Word, Excel, Access

Adhoc Report Writing (EmSTAT), Austin, TX

May 2003 American Heart Association, Louisiana Chapter

May 1995-1996 BLS/PALS Instructorship, ACLS

Keywords

Team-oriented, customer service, extensive pre-installation testing,

project management, statistical/clinical inference, experienced and

competent clinician, talented, professional

Contact this candidate