Customer Service Quality Assurance

Jazzmarie Reed

Patients, consistency, great organization skills, prioritize, communication skills,

experience in working in a residential setting, Good typing speed (40 wpm), Multiline

Phone Use, ability to work on own initiative but also a team player, dependable,

reliable, flexible, able to work under pressure, MS word, MS excel, MS outlook, Power

Point

San Diego, CA

*************@*****.*** - 619-***-****

Customer Services

Customer Service MS Office "Power User" Adept Written/Verbal Communication

WORK EXPERIENCE

Member care rep

Desert call connection - San Diego, CA - June 2013 to Present

Responsibilities

To provide exemplary customer service and quality assurance to ensure Desert Call Connection maintains a

positive reputation, ability to educate, retain business and negotiate with customers, Information Requests, E-

mail Management, High Volume inbound call center.

Accomplishments

Respect from my co workers, and I became very passionate about helping others, very

goal oriented

Skills Used

Punctual, Reliable, Ready to work at anytime, a great team player, and pay attention detail so that I could

better assist the customer

Call center rep

American customer care - San Diego, CA - September 2012 to Present

Order Taking, Customer Service, Up-sells and Cross-sells, Store Locator Services, Information Requests,

Fulfillment & Back Office Support, Customer Retention, E-mail Management, Seasonal Volume

Increases,Extended Hours/Days of Operation (up to 24x7x365

Basic Support Coach, Driver, Day program staff

Developmental Service Continuum,inc - Lemon Grove, CA - September 2010 to March 2012

Teach skills and provide support in communication, socialization and leisure, independent living training skills,

cash handling skills, safety and medication dispensing, Support to individuals who have not had success in

other settings. Opportunities include a positive behavior management program, mobility and route training,

community integration training

Receptionist

The Plavra Tree, Inc - San Diego, CA - February 2010 to January 2012

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency. Demonstrated proficiencies in telephone and front-desk reception

within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems

and rebuilt client trust to prevent the loss of key accounts. Led "cleanup" of company database and files.

Restored organization to personnel, financial and operational records and accelerated data input, processing

and retrieval times. Consistently praised by management for the quality and timeliness of reports, attention to

detail, exemplary customer service delivery and team-player attitude.

Lead support coach

Shinning Pathway - San Diego, CA - September 2007 to December 2009

Budgeting skills, established budget & maintain a spending budget at $874.00 a month, behavior management

skills, listening skills, appointment setting

EDUCATION

Garfield High School - San Diego, CA

June 2001

SKILLS

Patients, consistency, great organization skills, prioritize, communication skills, Good typing speed (40 wpm),

Multiline Phone Use, ability to work on own initiative but also a team player, dependable, reliable, flexible, able

to work under pressure

ADDITIONAL INFORMATION

Additional Skills

Patients, consistency, great organization skills, prioritize, communication skills, experience in working in a

residential setting, Good typing speed (40 wpm), Multiline Phone Use, ability to work on own initiative but also

a team player, dependable, reliable, flexible, able to work under pressure, MS word, MS excel, MS outlook,

Power Point

Contact this candidate