Customer Service Manager

Dedicated and technically skilled business professional with a versatile

management skill set developed through my career as an Instructor, Trainer,

Office Manager, Secretary and Medical Receptionist.

SKILLS/EXPERIENCE

Coordinator Computer Savvy Insurance Billing/Coding

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling Front-Office Operations

General Office Skills Marketing & Sales Professional Presentations

Education

2011- Master of Healthcare Administration

Kaplan University

2006 Bachelor of Science, General Studies

Our Lady of Holy Cross College, New

Orleans, Louisiana

2002 Associate of Art, Early Childhood Education

Delgado Community College, New Orleans,

Louisiana

Employment

2013- Present Externship Administrator Atlanta, GA

Corinthian College Inc.,

. Provide the campus management team with administrative

oversight for all externship functions and activities of

a non-instructional nature

. Facilitate communication between the Career Service and

Education

. Present externship site assignment workshops for

students as required

. Create and maintain administrative reports, records, and

historical data to effectively administer and coordinate

all aspects of this position

. Maintain current and readily accessible files for all

approved and signed Affiliation Agreements for extern

sites

. Interact with Recruiters, Hiring Managers and students

while providing a high level of customer service and

quality throughout the extern process

2011- 2013 ER Patient Access Representative

Northside Hospital Atlanta, GA

. Coordinated communication between patients, family

members, medical staff, administrative staff, or

regulatory agencies

. Interviewed patients or their representatives to

identify problems relating nature of the visit

. Prepared identification bracelet as well as paperwork

used during patient

care in a timely manner

. Obtained and verified insurance, billing information,

collect patients demographics and patients co-pay

. Posted information to various systems such as STAR,

RevRunner, and AHIQ, etc.

. Obtained signatures of acknowledgement of HIPAA and

Privacy Practice Notice of all patients

2009- 2013 Instructor

Corinthian College Inc.,

Atlanta, GA

. Regulated office compliance along with ensuring HIPAA

and OSHA

. Utilized Microsoft Office, Dentrix, Medisoft and Claims

Gear along with other medical software

. Implemented Electronic Health Records

. Assisted the program chair with data collection and/or

reporting as required by any applicable program

accreditor and/or state regulatory agency

. Selected and utilized a variety of approved course

materials and teaching methods - such as using lectures,

demonstrations, discussion groups, and seminars - to

ensure the needs of the individual students are met in

the program (utilize instructional plans)

. ICD-9-CM, CPT and HCPCS billing

. Teach ICD-9-CM, CPT, and HCPCS coding

Certification Coordinator

. Conducted study workshops for Medial Administrative

Assistants, Medical Assistant, Dental Assistant, and

Phlebotomy.

. Provided students with tutorial information accessible

off site

. Set up Testing Dates for certifications

. Ensured purchase orders are processed for payment

2006- 2008 Medical Receptionist

Family Medical Center

New Orleans, LA

. Coordinated cases for treatment; verify pre-

certification and pre- authorization of services

. Operated PC/image station to obtain and extract

information and document activities

. Collected co-payments, deductibles, post charges, and

other payments

. Scheduled appointments for patients, rescheduled missed

and canceled appointments, order DME, set up in house

visits with Physical Therapists, Nurse, etc

. Filed charts, messages and other general office duties

designated by manager. Authorization

. Effectively managed medical services including

retrieving data, storing and compiling for reports

. Responded to internal and external inquiries via

telephone, email, and written correspondence regarding

patients eligibility, procedures and follow-up care

2003 -2005 Assistant Office Manager

Kirschman's Furniture Gretna, LA

. Performed daily operational task, processed payroll,

maintained current merchandise mark up and mark down of

prices. Placed special orders with vendors

. Provided quality and courteous customer service to

remain competitive

. Regularly monitored and evaluated individual and group

performance toward achievement of goals and take

remedial actions as necessary

. Administered personnel actions such as hiring,

promotions, transfers, merit increases, performance

appraisals, and disciplinary actions along with the

department manager

. Coordinated and maintained weekly attendance and annual

vacation records on all employees

1999-2003 Assistant Secretary

New Orleans Public School

New Orleans, LA

. Maintained regular filing system along with incoming

correspondence, reordering office supplies and equipment

. Performed regular clerical routines and office

procedures

. Scheduled appointments with Title I schools, staff

developers, facilitators, and summer training sessions

. Bookkeeping tasks such as current year's budget along

with training stipends

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