Engineering Technician

JAMES A. THIFAULT

*** **** ******

Woonsocket, Rhode Island

H: 401-***-**** / C: 508-***-****

*********@***.***

PROFESSIONAL PROFILE

Highly motivated Reliability Engineering Technician with a solid background

in Quality Control, Component Engineering and Hardware Engineering

expertise, along with productivity improvement and product failure

analysis. Also additional skills in reducing product / material waste.

. Adept in vendor qualifications /audits and reliability testing.

. Experienced in calculating Military and Commercial MTBF's (Mean Time

Between Failures).

. Skilled in creating high performance teams, problem solving, customer

/ supplier relations and cost reduction.

. Highly analytical, in trouble shooting module failures and system

faults to the root cause.

. Expertise in building prototype modules and systems to meet customers'

engineering or customer requirements.

Software Knowledge: Relex Software, Microsoft Works, Windows, Excel,

Lotus 1-2-3, All-In-One, and Outlook,

Defect Control System bug tracking,

ViewLogic Workview Office, and Agile

Hardware Knowledge: Oscilloscope, Ink Crystals, Multimeter and Tri-output

Power Supply

Programs / Training Knowledge: EHS (Chemicals, Personal Protection), Six

Sigma (Green Belt), OSHA (General Industry

Safety and Health), ISO (Processes,

Procedures), JIT (Kanban), First Aid (CPR, AED)

EXPERIENCE

General Electric, Foxborough MA

2010-July 2013

Reliability Engineering Technician Embedded Group

Calculated MTBF's for New Product Introduction (NPI), Steady State Products

and Upgrades for the Avionics, MIL /AERO and Intelligent Platforms Embedded

Groups.

. Reviewed all product BOM's and individual components for best

component reliability

. Calculated MTBF's for different environments, temperatures, duty

cycles and confidence levels

. Performed MTBF's calculations in Commercial Telcordia GR-232 and

Military MIL-HDBK-217 FN1 - FN2 to ensure customer's products met

expected life specifications under predicted conditions

. Contacted vendors and manufactures regarding specific component

characteristics and temperature ranges for best fit devices

. Collaborated with Design Engineers, Product Engineers and Customers to

ensure the highest product reliability and quality in each product

. Received Foxboro Sites' Unsung Hero Award for dedication and

commitment to EHS and worker safety

GE Fanuc, SBS Technologies Foxborough, MA.

2003-2010

Engineering Technician, Engineering Group

Conducted RMA testing, verified and repaired all field returns and provided

technical support for new products.

. Calculated MTBF's for new products and upgrades for six different GE

company sites throughout U.S.

. Received sixteen Above & Beyond Awards for improving product

performance and costs savings plans

. Performed Thermal Analysis (Velocity & Temperature) on modules and

chassis to identify correct temperature air flow for components and

heat sinks

. Responsibled for IV&V's testing on new products and upgrades to verify

Products meet specifications

. Recovered over $96,000 of new build inventory from the "Bone Yard" in

support of reducing bottom line costs

. EHS (Environmental Health and Safety) member, responsible for

Foxborough's Chemical Management Program

which resulted in raising the corporate guidelines for employee safety

to a higher level.

GammaGraphX, Inc., Waltham, MA

2000-2003

Engineering Technician, Engineering Group

Documented all QA functions, activities and results required to ensure that

company products are of the highest quality.

. Tested and evaluated new software/hardware products used for XipPrint

printing and Imaging products

. Conducted analysis of system performance for the printer and software

combinations under test

. Responded and provided customers and Service Engineers, solutions for

their technical support of XipPrint

James A Thifault

Page 2

GammaGraphX, Inc., Waltham, MA

1997-2000

Hardware Technical Support Group

Tested and repaired high-speed printer controllers and adapter modules.

Implemented a supplier measurement metric for vendor history performance,

which lowered our vendor resource base from fifteen sources down to four.

Performed a total cost analysis on all steady state products. Interacted on

a daily basis with production for data collections used to update progress

reports.

. Initiated supplier cost reduction plan, which resulted in $263 savings

per module

. Recovered $249,859 of failing inventory module(s) value and returned

to stock

. Installed product test and qualification stations at new supply base,

along with setting up a turn key expansion

DataCard Corporation, Hudson, MA

1994-1997

Quality Support Technician, Production Group

Tested and repaired new and steady state pin pads and credit card machines.

Skilled in modifying modules and units to meet individual customer

specifications. Adept in active line data collections and root cause

analysis. Set up and implemented DataCards' first outgoing Quality

Program.

. Analyzed and debugged newly introduced modules and systems, diagnosing

and repairing to the component level

. Created module repair log that identified a relationship from system

failures to modules, and down to the components which helped reduced

repair time

. Developed product defect books for various products and systems, that

resulted in reduced defect identification time along with areas for

new product improvements

. Received DataCards' highest site award for product improvements and

increasing yields

. Supervised 12 employees in Manufacturing and Quality Department for 2

years

EDUCATION

. Community College of Rhode Island -- Engineering Technology and

Psychology/Sociology

. Dean Junior College - Basic Programming Formats

. Sylvania Institute (Wentworth Institute of Technology) -- Electronic

Technology and Computer Science

(Graduated in

top 5%)

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