Customer Service Sales
Resume:
Ashley Webb
Jessup, MD *****
********@*******.***
EXPERIENCE
June 2013 to Present
Call Center, APL FCU, Laurel, Maryland
Accepts and completes consumer loan applications from all points
of entry, including telephone, fax, internet, face-to-face, and by mail,
and submits those applications for decision.
Accepts, researches and assists with the resolution of member
inquiries received by telephone, e-mail, staff members, or any other
source.
Process and scan documents into the system.
ACH processing.
Share draft reorders and arrangement for deliver.
Online banking and bill payment enrollment and administration.
Address changes and member profile maintenance.
Processing of internal and external deposit and loan
verifications.
Support all Credit Union departments by assisting members with
issues regarding: Visa accounts, Visa Check Card accounts, and statement
interpretation, review, and analysis.
Review and analyze credit report to offer additional products and
services.
Processing basic, non-cash financial transactions for members
including closing of accounts, issuing checks, transfers, transfer
payments, fees and fee refunds with Manager's approval.
August 2011 to June 2013
Receptionist, Humanim, Columbia, Maryland
Answered phones calls, greeted and helped visitors.
Ordered business cards and office supplies for different
departments
Stamped and distributed incoming and outgoing mail.
Mailed and distributed FedEx and UPS.
Kept track of postage though Excel.
Wrote off bills/balances through CareVoyant.
Verified addresses through PassportHealth.
Faxed, copied, and scanned paperwork.
Verified staff and vendors through the Office of the Inspector
General (monthly).
June 2009 to August 2011
Teller III, NASA Federal Credit Union, Columbia, Maryland
Responsible for branch wide cash management (Ordered cash from
Federal
Reserves, balanced vault and ATM daily, bought and sold cash from
tellers etc.)
Assisted the credit union achieve goals by selling products and
services.
Supervised up to 3 employees at a time.
Diffused disgruntled members.
Provided great customer service - able to obtain long lasting
professional relationships with members of the credit union.
Filed confidential records.
Updated, opened and closed member's accounts.
June 2008 to January 2010
Sales Associate, Best Buy, Elkridge, Maryland
Responsible for making sales goals.
Kept deliveries coordinated.
Knowledgeable on products and services sold.
Answered phones consistently.
Created customer special orders.
Solved customer issues.
Monitored inventory.
Trained, monitored, and guided new employees in the department.
October 2007 to May 2008
Ultimate Staffing Solutions, Temporary Receptionist, Ellicott City,
Maryland
Operated multiple phone lines/switchboards
Produced and/or updated reports.
Greeted and assisted visitors.
Maintained appearance of office.
Faxed and copied upon request.
Prepared various projects.
EDUCATION
Hammond High School, 2006
Howard Community College, 2014
Degree: Office Technology
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