Customer Service, Information Technology, Data Entry, Audio Typing

Jacqueline Cooper

** ********* *****, ***** ***, Milton Keynes MK12 6JH

Tel: 019**-******

Mob: 077********

Email: ******@****.**.**

Personal Profile

Friendly, approachable Administrator who has both secretarial and customer

service experience. Proficient in the use of information technology and all

administration tasks associated within a busy office environment. Excellent

interpersonal skills enabling communication at all levels with people from

diverse backgrounds. Has a keen eye for detail, able to work well within a

team while retaining the ability to use own initiative when problems need

to be dealt with. Self-motivated and able to motivate others, will make a

welcome addition to your workforce.

Key Skills

. Customer Service

. Interpersonal

. Communication (face to face, via the telephone and in hard copy)

. Audio typing, copy typing, etc

. Data Entry

. Proof-reading

. Excellent time keeper

. Has own car and clean driving licence

Employment History

2013 - to date CareUK

Clinic Assistant - Bank Staff

Assisting Sonographer with Ultrasound Scans in two clinics in Northampton;

setting up clinic and Ultrasound machine, logging onto EMMA system and

checking patient details on clinic list, settling patient on clinic bed

before scan and reassuring nervous patients.

2008 - 2012 Dominos Pizza Plc

Stores Ordering Co-ordinator

Responsibilities included dealing with emails and telephone queries,

processing orders and inputting data. Other tasks were the daily collation

of paperwork, typing up route and temperature sheets.

1999 - 2007 Countrywide Surveyors

Audio Typist/Secretarial Support

Responsibilities included all general administration tasks plus looking

after Supervisors desk, dealing with queries from Surveyors, Proof-reading

for the IT Department, Data input, Audio and Copy typing.

1992 - 1999 Tesco Stores Plc

General Assistant

A part-time position where responsibilities included providing good

Customer Service, serving customers, operating tills, dealing with cash,

cheque and electronic transactions. Replenishing and rotating stock,

dealing with wastage, pricing goods and ensuring shop floor was clean and

tidy in line with Health & Safety Regulations.

Early Career

This was spent in Secretarial and Personal Assistant roles for National

Westminster Bank Plc both in Divisional offices in the City of London and

Domestic Branches within Milton Keynes. Responsibilities included managing

diaries, arranging meetings, minute taking, Audio and Copy typing,

undertaking confidential work for my Managers and dealing with government

departments including the Queen's Private Secretary and hosting cocktail

parties for the opening of the NatWest Tower.

Education

1970 - 1975 Woodlands Girls School, Basildon, Essex

Educated to Secondary School standard across the curriculum and gained

O'Level English Literature and CSE's in English, Mathematics, French,

Commerce, Office Practice and Domestic Science.

1975 - 1976 Aylesbury College of Further Education

Passed Intermediate Secretarial Course which included RSA Typing I and II,

RSA English Language, RSA Spoken English (with Credit), RSA Office

Practice, Pitman Shorthand (100wpm) and O'level Commerce.

1998 Milton Keynes College

RSA Stage I Computer literacy and Information Technology

2012 LearnDirect, Central Milton Keynes

BCS Level 2 Certificate in IT User Skills

2013 Intraining, Bletchley, Milton Keynes

Exexcel BTEC Level I Business Administration (QCF)

Interests and Hobbies

Enjoys travel, meeting new people, learning new skills, spending time with

family and friends.

References Available on request

Contact this candidate